SA-Announce Cisco User Guide

258 Pages·2016·11.87 MB·English

SA-Announce Notification Platform
User Manual Version for Cisco®
Version 9.1
© 2016 Syn-Apps L.L.C.
About Syn-Apps
Syn-Apps L.L.C. was founded in 2001 as a consulting firm focused
on developing software for IP telephony platforms. Since that time,
Syn-Apps has evolved as a market leader in enterprise-wide paging
and notification solutions designed to improve business processes,
increase safety, and streamline internal and external
communication. Since 2001, over 2,000 organizations have
integrated our notification software with phones, paging systems, IP
speakers, and hundreds of other internal systems and services.
Syn-Apps has an extensive knowledge base in numerous
development technologies. In addition, Syn-Apps has a strong
background in network design and networking fundamentals. We
believe this combination of experience in a broad range of
technologies allows us to offer our customers an end-to-end
application development solution.
We believe that in order to have a successful application
deployment, one should not only understand the development
environment, but also understand how the application will interact
with the rest of network. Syn-Apps has extensive networking
experience based on a number of network development and design
projects for many Fortune 100 companies. We believe that this
enables us to become a valuable asset to any development team.
Syn-Apps developers have a wide variety of development
experience in many diverse industries. Our developers have been
employed by, or consulted for companies such as Oracle, Microsoft,
Cisco, General Motors, General Dynamics, Bloomberg, and many
others. All of our developers have a keen understanding of the
software development life cycle and know how to develop successful
applications.
At Syn-Apps we understand the importance of a team environment
and are comfortable developing and sharing information to ensure
that the best of breed product is produced.
Contents 3
Table of Contents
Part 1 SA-Announce Overview 8
Part 2 Application Features 12
Part 3 Manual Conventions 16
Part 4 Information Center 18
Part 5 System Requirements 21
1 Applic..a..t.i.o..n.. .S..e..r..v.e..r.. .R..e..q..u..i.r.e..m...e..n..t.s........................................................................................ 22
2 Cisco. .C..o..m...m...u..n..i.c..a..t.i.o..n..s. .M...a..n..a..g..e..r. .R..e..q..u..i.r..e..m...e..n..t.s.................................................................. 23
Communicatio...n..s.. .M....a..n..a..g..e...r. .................................................................................................................................. 23
Adding Dev..i.c..e.. .P..a..c..k........................................................................................................................................... 24
Communicatio...n..s.. .M....a..n..a..g..e...r. .E..x..p...r.e...s..s.. .................................................................................................................. 25
3 Netwo..r.k.. .R..e..q..u..i.r..e..m...e..n..t.s........................................................................................................ 26
Part 6 Installation Procedure 28
1 Updat.i.n..g.. .S...A..-.A..n..n..o..u..n..c..e........................................................................................................ 29
Part 7 Configuration Utility 31
Part 8 Post Installation Instructions 35
1 Authe.n..t.i.c..a..t.i.o..n.. .U..R...L.............................................................................................................. 36
2 Group.. .C..r.e..a..t.i.o..n..................................................................................................................... 38
3 IP Ph.o..n..e.. .S..e..r.v..i.c..e..s............................................................................................................... 39
4 Misce.l.l.a..n..e..o..u..s.. .I.n..f.o............................................................................................................... 40
5 Config..u..r..e.. .I.P.. .P..h..o..n..e.. .S..e..r..v.i.c..e..s............................................................................................... 41
Notification Gr..o..u..p... .D..i.r..e..c..t.o...r.y.. ................................................................................................................................ 42
Web Dialer Dir.e...c..t.o..r..y.. ............................................................................................................................................. 43
Phone Messa.g..e... .B..r..o..w...s...e..r.. ................................................................................................................................... 44
7921/25/26 - Pu..s..h...-.t.o...-.T..a..l.k... ..................................................................................................................................... 44
Phone Service.. .U...R..L.. ................................................................................................................................................ 44
Part 9 Initial Application Configuration 48
1 First T..i.m...e.. .L..o..g..i.n................................................................................................................... 48
2 Servic..e.. .C..o..n..f.i.g..u..r..a..t.i.o..n.. .O..p..t.i.o..n..s............................................................................................. 49
Advanced Set.t.i.n...g..s.. ................................................................................................................................................ 52
Phone Feature...s.. ..................................................................................................................................................... 53
3 Multic..a..s.t. .C..o..n..f.i.g..u..r..a..t.i.o..n........................................................................................................ 55
4 User M...a..n..a..g..e..m...e..n..t............................................................................................................... 59
5 Troub.l.e..s..h..o..o..t.i.n..g.. .T..e..s.t.s.......................................................................................................... 62
Part 10 Notification Group Configuration 65
© 2016 Syn-Apps L.L.C.
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4 SA-Announce Cisco User Guide
1 Notific..a..t.i.o..n.. .G...r.o..u..p.. .T..y..p..e..s..................................................................................................... 66
Ad-Hoc .......................................................................................................................................................... 68
Auto Confere.n..c..e.. ................................................................................................................................................... 68
Emergency Al.e...r.t.. ................................................................................................................................................... 73
Holler .......................................................................................................................................................... 75
Normal .......................................................................................................................................................... 77
Record-N-Play. ......................................................................................................................................................... 78
Respond .......................................................................................................................................................... 79
Text .......................................................................................................................................................... 80
Wokkie Tokki.e.. ....................................................................................................................................................... 81
2 Notific..a..t.i.o..n.. .G...r.o..u..p.. .S..e..t.u..p...................................................................................................... 83
3 Email................................................................................................................................... 86
4 IP Ph.o..n..e..s............................................................................................................................ 87
5 Deskt.o..p.. .C..l.i.e..n..t.s.................................................................................................................... 90
6 Cloud. .S...e..r.v..i.c.e..s..................................................................................................................... 91
7 Extern..a..l............................................................................................................................... 92
8 IP Sp.e..a..k.e..r..s......................................................................................................................... 93
9 Syn-A.p..p..s.. .P..a..g..i.n..g.. .R..e..l.a..y..s...................................................................................................... 95
10 Static. .S..t.r..e..a..m...s..................................................................................................................... 97
11 Valco.m.................................................................................................................................. 98
12 Beaco..n..s............................................................................................................................... 99
13 Mass. .N...o..t.i.f.i.c..a..t.i.o..n................................................................................................................ 100
Part 11 Creating Emergency Alert Groups 102
Part 12 SA-Announce Scheduler 106
1 Crea.t.i.n..g.. .S...c.h..e..d..u..l.e..s.. .U..s..i.n..g.. .t.h..e.. .S..c..h..e..d..u..l.e..r. .T..o..o..l.................................................................. 108
2 Editi.n..g.. .A.. .S..c..h..e..d..u..l.e............................................................................................................. 113
Editing Asso.c..i.a..t.e...d.. .S..c..h...e..d..u...l.e..d.. .E..v..e...n..t.s... ............................................................................................................ 113
3 Audi.o.. .U..p..l.o..a..d...................................................................................................................... 115
Audio File De..s..c..r..i.p..t.i.o...n..s.. ...................................................................................................................................... 116
Part 13 Sending A Text Message 119
1 Mess.a...g..e.. .B..r.o..w...s.e..r............................................................................................................... 121
Part 14 SA-Announce Reporting 123
1 Notif.i.c..a..t.i.o..n.. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t................................................................................................ 124
2 Sche..d..u..l.e..s. .A...c.t.i.v..i.t.y.. .R..e..p..o..r.t.................................................................................................. 125
3 Text. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t........................................................................................................... 126
4 Logi.n.. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t......................................................................................................... 127
5 User.s. .R...e..p..o..r.t...................................................................................................................... 128
6 Notif.i.c..a..t.i.o..n.. .G..r..o..u..p.. .R..e..p..o..r.t.................................................................................................. 129
Part 15 Syn-Apps Analytics 132
© 2016 Syn-Apps L.L.C.
Contents 5
Part 16 Server Redundancy 136
1 Crea.t.i.n..g.. .A... .C..l.u..s.t.e..r.............................................................................................................. 138
2 Crea.t.i.n..g.. .S...e..r.v..e..r. .G..r..o..u..p..s..................................................................................................... 140
3 Asso.c..i.a..t.e.. .S..e..r.v..e..r. .G...r.o..u..p..s.................................................................................................... 141
Part 17 Web Service (API) 144
Part 18 Email Settings 149
Part 19 AMBER Alert Settings 151
Part 20 Weather Alert Settings 155
1 Wea.t.h..e..r. .A...l.e..r.t. .S..u..p..p..o..r.t.e..d.. .E..v..e..n..t.s........................................................................................ 158
Part 21 Background Music Settings 162
Part 22 Syn-Apps Paging Relay Configuration 164
Part 23 Syn-Apps Desktop Notification Client
Configuration 167
Part 24 Syn-Apps IP Speaker Configuration 170
1 Syn-.A..p..p..s.. .I.P.. .S..p..e..a..k..e..r. .S..e..t.u..p................................................................................................ 172
Part 25 Algo Speaker Configuration 176
1 Algo. .I.P.. .S...p..e..a..k.e..r.. .C..o..n..f.i.g..u..r.a..t.i.o..n........................................................................................... 176
Algo IP Spea.k..e..r.. .S..e...t.u..p... ....................................................................................................................................... 178
2 Lega..c..y. .A...l.g..o.. .I.P.. .S..p..e..a..k..e..r. .C..o..n..f.i.g..u..r..a..t.i.o..n.............................................................................. 181
Legacy Algo .I.P... .S..p..e...a..k..e..r.. .S..e...t.u..p... ......................................................................................................................... 182
Part 26 AND IP Speaker Configuration 184
1 AND. .I.P.. .S..p..e..a..k..e..r. .S..e..t.u..p........................................................................................................ 186
Part 27 Atlas IP Speaker Configuration 189
1 Atlas. .I.P... .S..p..e..a..k..e..r. .S..e..t.u..p....................................................................................................... 191
Part 28 CyberData IP Speaker Configuration 194
1 Cybe..r.D..a..t.a.. .S...p..e..a..k.e..r.. .S..e..t.u..p.................................................................................................. 195
Part 29 Valcom IP Speaker Configuration 198
1 Valc.o..m... .I.P.. .S..p..e..a..k..e..r. .S...e..t.u..p.................................................................................................. 199
Part 30 Alertus Configuration 203
1 Alert.u..s.. .D..e..v..i.c..e.. .S..e..t.u..p.......................................................................................................... 205
© 2016 Syn-Apps L.L.C.
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Part 31 Everbridge Configuration 207
1 Ever.b..r.i.d..g..e.. .S..e..t.u..p................................................................................................................ 208
Part 32 Twitter Configuration 211
Part 33 Analog Paging System Integration 213
Part 34 Busy Detection Options 216
1 XML. .B..u..s..y. .D...e..t.e..c.t.i.o..n............................................................................................................ 216
2 TAPI. .B...u..s.y.. .D..e..t.e..c..t.i.o..n........................................................................................................... 216
Part 35 Advanced Paging Configuration 219
1 SA-A..n..n..o..u..n..c.e.. .M...u..l.t.i.c..a..s.t. .R...o..u..t.e..r./.S..w...i.t.c..h.. .C..o..n..f.i.g..u..r.a..t.i.o..n......................................................... 219
2 Multi.-.S...i.t.e.. .C..e..n..t.r.a..l.i.z..e..d.. .S..A...-.A..n..n..o..u..n..c..e.. .S..e..r.v..e..r...................................................................... 220
3 SA-A..n..n..o..u..n..c.e.. .H...i.g..h..-.L..e..v.e..l. .P...r.o..t.o..c..o..l. .U..s.e............................................................................... 221
Part 36 Troubleshooting Guide 223
1 Insta.l.l.a..t.i.o..n.. ./. .C...o..n..f.i.g..u..r.a..t.i.o..n................................................................................................. 224
Windows Env.. .I.s...s..u..e...s.. .......................................................................................................................................... 224
Installation Is..s...u..e..s... .............................................................................................................................................. 225
Licensing Iss...u..e..s... ................................................................................................................................................ 225
Configuratio.n.. .I.s..s...u..e..s... ......................................................................................................................................... 226
Upgrade Pro.c..e..d..u...r.e... .T..r..o..u..b...l.e..s..h...o..o..t..i.n..g.. ............................................................................................................. 228
Reconfigu..r.e.. .S...Q..L.. .S...e..r.v..e..r................................................................................................................................. 232
2 Web. .I.n..t.e..r.f.a..c..e.. .(.G...U..I.)........................................................................................................... 235
GUI Log File .......................................................................................................................................................... 235
Group Creati.o...n.. .................................................................................................................................................... 236
Text Messag..e.. ...................................................................................................................................................... 237
Other .......................................................................................................................................................... 237
3 Broa.d..c..a..s..t.e..r. .S..e..r.v..i.c..e........................................................................................................... 239
Service Start. .I.s...s..u..e...s.. ........................................................................................................................................... 239
Broadcaster .L...o..g.. .F..i.l.e...s.. ........................................................................................................................................ 239
End Point Co.m....m...a..n...d.. .I.s..s...u..e..s... ............................................................................................................................. 241
Audio Issues.. ........................................................................................................................................................ 242
4 Sche..d..u..l.e..r. .S..e..r..v.i.c..e.............................................................................................................. 244
5 Phon..e.. .S..e..r..v.i.c..e..s.................................................................................................................. 245
Groups Direc..t.o...r.y.. ................................................................................................................................................. 245
Web Dialer .......................................................................................................................................................... 246
API .......................................................................................................................................................... 246
Part 37 Help and Support 248
© 2016 Syn-Apps L.L.C.
SA-Announce
Overview
Part
1
8 SA-Announce Cisco User Guide
1 SA-Announce Overview
SA-Announce Notification System for Cisco
The SA-Announce Notification System is a feature-rich notification system that couples with Cisco Unified
Communications Manager to provide text and audio notifications across an enterprise. The notifications can be in
real time, such as emergency alerts and live audio notifications, or they can be scheduled via the scheduling
system. SA-Announce integrates the phone system with a large number of disparate endpoints such as
supported Cisco phones, Syn-Apps' Paging Relay, Syn-Apps' IP speakers, Cloud Services, Legacy Overhead
Systems, PC Desktops, AND IP speakers, Atlas IP speakers, Algo IP speakers, CyberData IP speakers,
Valcom IP speakers, Email, Alertus, and Everbridge devices.
Notifications can be made by picking up the phone and dialing the notification group directory number (as well as
other methods such as automated via a relay or web). The SA-Announce Notification System has numerous
audio streaming models that can be used to accommodate almost any notification requirements from one
centralized server. Non-multicast enabled wide-area networks (WAN) can provide notifications to all remote sites
using one centralized SA-Announce server with the addition of the Syn-Apps Paging Relay device. Streaming
models includes unicast, server sourced multicast, Paging Relay assisted multicast, and phone sourced
multicast.
Recent feature additions for SA-Announce include:
Version / Feature Description
SA-Announce 9.1
IPAWS Syn-Apps' Cloud Services module, CAP Activator, now supports IPAWS, FEMA's
Integrated Public Alert and Warning System. See the CAP Activator Admin Guide
for more information.
Windows Servers Windows 2016 is now supported. See the Knowledge Base article 2016 Server
Hardware and Software Configuration Requirements.
Windows 2003 is no longer supported.
Scheduler Copy Feature When you copy a schedule, you can choose to copy just the events, the
endpoints, or both.
Intercom/Holler Calls now automatically end the call at the receiving phone when the Intercom/
Holler call is ended at the initiating phone.
SIP External Dialers You can now use SIP external dialers instead of SCCP to access your analog
gateways if the default access through SCCP fails to transmit audio. See the
Knowledge Base article Using SIP External Dialers.
Bug Fixes & Software General software maintenance and bug fixes made to SA-Announce.
Maintenance
SA-Announce 9.0.18
CAP Notifier CAP Notifier is our newest Cloud Services notifier. This notifier is based on the
Common Alert Protocol v1.2 specification. It allows your organization to create
your own CAP service so outside entities can consume notifications you
generate. See the CAP Notifier Admin Guide for more details.
CAP Activator CAP Activator allows you to monitor CAP alerts from external entities and pass
those alerts on to your endpoints when the alerts meet the criteria you've defined.
The CAP Activator is based on the Common Alert Protocol v1.2 specification.
See the CAP Activator Admin Guide for more details.
Backup and Restore The Backup and Restore utility is once again working properly. The Backup and
Restore Utility for SA-Announce Knowledge Base article provides instructions.
This utility is included in the SA-Announce upgrade.
© 2016 Syn-Apps L.L.C.
SA-Announce Overview 9
Version / Feature Description
Cisco DX Phone Support Cisco DX650, DX70, and DX80 phones are now supported. Recieving notifications
on these phones requires installing our Syn-Apps DX Android app on the DX
phones. The app is included with the SA-Announce upgrade. The Enable SA-
Announce Notifications on Cisco DX Endpoints Knowledge Base article provides
instructions.
Text Messages All text messages are now sent in HTML format. Only one message is sent to a
device regardless of the number of lines attached to the device.
Bug Fixes & Software Scheduler and redundancy issues have been resolved. General software
Maintenance maintenance, bug fixes, and performance enhancements made to SA-Announce.
SA-Announce 9.0.17
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
Regroup Notifier Regroup Notifier is now supported by SA-Announce.
Facebook Integration Discontinued support for Facebook integration.
Updated Service SA-Announce now receives AMBER Alerts from the DOJ (Department of Justice).
Provider for AMBER
Alerts
SA-Announce 9.0.16
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
SA-Announce 9.0.15
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
SA-Announce 9.0.14
SA-Announce User Updated UI with a fresh color scheme and improved navigation.
Interface
SA-Announce Scheduler SA-Announce Scheduler has been redesigned to use a new graphical scheduler
tool that allows for easy scheduled event creation, including recurring events.
New Calendar-Based Event Scheduler - Easily create and manage
customizable events. All events per schedule are now visible in one centralized
location, providing users with a simplified management experience. Users have
the option to view events by day, week, or month
Recurring Events - Schedule event frequencies and duration
Customized Labels - Color-code specific scheduled events for better
organization
Note: The Overrides tab is no longer available, (formerly found by navigating to:
Schedules >> Scheduled Broadcasts >> Overrides), as the graphical
scheduler tool can be easily manipulated to create schedule overrides. The SA-
Announce Configuration Utility will update any existing schedules, including their
overrides, to the new format required by the graphical scheduler tool.
Algo Speakers SA-Announce now supports legacy Algo speakers. Support for Algo IP speakers
coming soon!
Cisco Phones SA-Announce now supports Cisco phone models 8811, 8831, 8841, 8851, and
8861.
Paging Relay GPO Paging Relays can now be configured to activate their GPO (general purpose
Emergency Alert output) Contact Closure for a specified time on a per-group basis.
Activation
© 2016 Syn-Apps L.L.C.
10 SA-Announce Cisco User Guide
Version / Feature Description
SA-Announce 9.0.13
CUCM 10 SA-Announce now supports CUCM 10.x
Cisco Phones SA-Announce now supports Cisco phone models 7821, 7841, and 7861.
Paging Relay Syn-Apps' Paging Relay can now be used to activate Emergency Alert groups
using the Paging Relay GPIO (general purpose input/output).
SA-Announce 9.0.12
Reporting Built-in reports gather and export detailed information regarding notification group
configuration data and system user permissions.
Syn-Apps Analytics Provides a holistic view of all notification activity including both on and off-premise
services. Generates complete activity reports including: Group name, Activation
date/time, Initiator, Associate Endpoints, etc.
SA-Announce 9.0.11
Windows 2012 Server Syn-Apps SA-Announce now supports Windows 2012 server.
SA-Announce 9.0.10
Cloud Services Syn-Apps Cloud Services is now in beta and can be used to send notifications to
mobile devices, internet messengers, SMS and Cisco Digital Media signage.
Contact [email protected] for further details.
Active Directory Integration System users can now be authenticated against an Active Directory.
SA-Announce 8.3.14
Server Redundancy Join multiple SA-Announce servers into a cluster to facilitate automated failover.
SA-Announce 8.3.13
Weather Alerts Weather Alerts have been updated to use the NWS CAP feed. Short duration
events such as Tornado Warnings can now be monitored. Additional events such
as Civil Warnings and 911 Telephone Outage are also available.
SA-Announce 8.2.0
Group Opening Tone Assign custom audio files to serve as the notification group opening tone.
AND Speaker Text Options Text messages now allow configuration of the text color, scroll speed and number
of loops for AND IP speakers.
Schedule Time Zone Schedules now have an associated time zone for large deployments.
SA-Announce 8.0.0
Auto Conference SA-Announce Auto Conference is a new feature that leverages the CUCM Meet
Me conference to automatically create and join predefined users to a conference.

AND IP Speaker Support SA-Announce now supports AND IP Speakers.
Desktop Notification Client SA-Announce now supports the Syn-Apps Desktop Notification Client allowing
users to target PC desktops with live and stored audio messages, text
messages, polls, and weather alerts.
The SA-Announce Notification System has been created using ASP.NET 3.5 to provide a rich user interface.
Menus and lists that contain multiple items are searchable, highlight the menu or list in question and begin to
type, the selection indicator will select the first matching item in the list.
Tables and grids are sortable by clicking on the column header or the column you wish to sort on. All entries in
the GUI are validated on the client side to prevent typographical errors. Tables and grids that can contain
thousands of entries use a client side caching model that will allow for good performance without overloading the
client or server system.
© 2016 Syn-Apps L.L.C.