Table Of ContentMaui Bus ‐ RFP for ADA Paratransit Transportation Services
REQUEST FOR PROPOSALS
CONTRACTED MAUI BUS ADA PARATRANSIT TRANSPORTATION SERVICES
DEPARTMENT OF TRANSPORTATION
COUNTY OF MAUI
RFP 17‐18/P‐18
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
TABLE OF CONTENTS
NOTICE – REQUEST FOR PROPOSAL ................................................................................................ 4
SPECIAL PROVISIONS ....................................................................................................................... 5
SCOPE OF WORK .............................................................................................................................. 8
INTRODUCTION/OVERVIEW ........................................................................................................ 8
SERVICE DESCRIPTIONS: .............................................................................................................. 9
FIXED ROUTES/SERVICE TIMES .............................................................................................. 10
ANTICIPATED NEW FIXED ROUTES/SERVICE TIMES .............................................................. 10
PARATRANSIT VEHICLES ........................................................................................................ 12
PARATRANSIT SOFTWARE/FEATURES ................................................................................... 13
FARES: ........................................................................................................................................ 14
LEVELS OF SERVICE & CONTRACT TERMS.................................................................................. 16
TERM OF THE CONTRACT ...................................................................................................... 16
ANNUAL SERVICE LEVELS ....................................................................................................... 17
WAGES & PUBLIC TRANSIT EMPLOYEE PROTECTIONS .......................................................... 18
UNLEADED/DIESEL FUEL ........................................................................................................ 18
CUSTOMER RELATIONS: ........................................................................................................ 18
TRANSITIONING CONTRACTS: ................................................................................................... 18
TRANSITION TO SUBSEQUENT CONTRACTOR: ...................................................................... 18
AGENCY OVERSIGHT AND MANAGEMENT: ............................................................................... 19
CONTRACTOR MANAGEMENT AND OPERATION: ..................................................................... 20
TASK 1 – STAFF REQUIREMENTS AND POLICIES .................................................................... 20
TASK 2 ‐ TRAINING AND SAFETY PROGRAMS ........................................................................ 24
TASK 3 ‐ DISPATCH ................................................................................................................. 26
TASK 4 – VEHICLE OPERATIONS ............................................................................................. 26
TASK 5 ‐ PERFORMANCE STANDARDS ................................................................................... 28
TASK 6 ‐ DATA COLLECTION/REPORTING .............................................................................. 30
TASK 7: VEHICLE MAINTENANCE SERVICES ........................................................................... 35
TASK 8 ‐ PENALTIES ................................................................................................................ 39
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
DISADVANTAGED BUSINESS ENTERPRISE ..................................................................................... 41
PROPOSAL CONTENT ..................................................................................................................... 46
PROPOSAL FORMAT AND CONTENT ......................................................................................... 46
EVALUATION AND AWARD ............................................................................................................ 52
EVALUATION CRITERIA .............................................................................................................. 52
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
SPECIAL PROVISIONS
RFP 17‐18/P‐18
1. Provide CONTRACTED MAUI BUS ADA PARATRANSIT TRANSPORATION SERVICES for the
County of Maui Department of Transportation (MDOT). The successful firm chosen to
manage and operate the service will do so for an initial term of one (1) year, with four
(4), one year options to renew the contract based on performance and funding.
Services will commence July 1, 2018.
2. Offer shall include all applicable taxes, components as listed in these specifications, and
shipping and handling charges.
3. The Director reserves the right –
To accept or reject any or all offers and to waive any minor or inadvertent
discrepancy in the bid documents;
To withhold confirmation of award for a period of sixty (60) calendar days from
the date of the bid opening; and
To increase or decrease the quantity any time prior to award and the Contractor
agrees not to claim loss of profit from this change.
4. Offeror shall not submit more than one (1) offer form and shall not submit more than
one (1) offer for each item specified in the offer form. Doing so shall be cause for
rejection of all offers from that offeror.
5. A bond and performance bond shall not be required.
6. No offer shall be withdrawn after the hour set for the bid opening.
7. Found within the “Maui Bus ADA Paratransit Transportation Services RFP 17‐18/P‐18”
packaging being transmitted to the County of Maui Purchasing Division ‐ Offeror shall
submit one original and six (6) copies of its proposals which includes price forms and all
FTA required forms. Offeror shall also submit one additional redacted copy of the
proposal that can be used for servicing public information requests. It shall be the same
as the original version but with the exception of confidential information.
Offeror shall also submit two (2) compact discs (CD) or two (2) removable electronic
storage devices that shall include electronic copies of everything that is being
submitted. The copies on CD or removable electronic storage device shall be an exact
duplicate of proposal submitted (including price proposal) and will become the property
of the County of Maui and will not be returned. This electronic storage devices must
also include the one redacted copy of the proposal that can be used for servicing public
information requests. It shall be the same as the original version but with the exception
of confidential information in electronic format.
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
8. Offeror shall deposit the sealed proposals with the Bid Receiver, Division of Purchasing,
Department of Finance, Wells Street Professional Center, 2145 Wells Street, Suite 104,
Wailuku, Hawaii 96793.
9. Offer shall be received and time stamped by 4:00 o’clock p.m. on the date designated
for bid opening. Offers mailed and postmarked earlier than the date and time specified,
but time stamped later shall be rejected. Offers received and time stamped earlier at
other locations, but time stamped by the bid receiver later than the date and time
specified, shall also be rejected.
10. Based on the evaluation criteria, finalists will be selected.
11. Any questions pertaining to the technical aspects of this solicitation shall be directed to
Don Medeiros at 808‐270‐7511 or [email protected].
Any questions pertaining to the commercial aspects of this solicitation may be directed
to Jared Masuda, Department of Finance, Purchasing Division at 808‐463‐3816 or at
[email protected]
12. Substitution requests and/or questions must be received at least ten (10) calendar days
prior to the bid opening date. Any acceptable modifications or clarifications shall be
made by issuance of an addendum.
13. The County of Maui General Terms and Conditions for Goods and/or Services shall be
made a part of these bid documents, and can be found at the following link:
http://www.mauicounty.gov/documents/Finance/goodsandservices.pdf.
14. In accordance with Section 3‐122‐112, as amended, of the Hawaii Administrative Rules,
the successful bidder must produce the following documents:
Tax Clearance Certificate
DLIR Certificate of Compliance
Certificate of Good Standing from the DCCA
The awarded Contractor is encouraged to use the Hawaii Compliance Express website to
assist them in obtaining the above certificates. The State website is
http://vendors.ehawaii.gov
15. This is a Federal Transit Administration (FTA) grant funded project and the successful
Contractor must comply with all FTA requirements set forth. Applicable Federal Clauses
and Federal Certifications are found in Attachment “A”.
16. Liquidated Damages. It is mutually understood and agreed by and between the County
and the Contractor that time is of the essence of this contract. In the case of any failure
by the Contractor to complete the contract within the time specified, the Contractor
agrees that the County will be damaged thereby, and that the amount of said damages
are difficult, if not impossible, to accurately quantify. In light of the foregoing funding, it
is hereby agreed that the amount of such damages shall be estimated, agreed upon,
liquidated and fixed at the sum of Two Hundred Fifty dollars, ($250.00) for each and
every calendar day, including Sundays and holidays, that exceeds the contract
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
completion date, and that the Contractor hereby agrees to pay the County as liquidated
damages, and not by way of penalty, such total sum as shall be due for such delay.
17. A valid Federal/State tax clearance certificate shall be required prior to an award.
18. Pre‐Contractual expenses are defined as expenses incurred by Offeror in:
Preparing its proposal in response to this RFP;
Submitting that proposal to MDOT;
Negotiating with MDOT any matter related to this proposal; or
Any other expenses incurred by Offeror prior to date of award, if any.
MDOT shall not, in any event, be liable for any pre‐contractual expenses incurred by
Offeror in the presentation of its proposal. Offeror shall not include any such expenses
as part of its proposal.
19. Joint Offers – Where two or more Offerors desire to submit a single proposal in
response to this RFP, they should do so on a prime‐subcontractor basis rather than as a
joint venture. MDOT intends to contract with a single firm and not with multiple firms
doing business as a joint venture.
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
SCOPE OF WORK
INTRODUCTION/OVERVIEW
The County of Maui Department of Transportation (MDOT) is seeking proposals from qualified
firms to manage and operate the Maui Bus ADA Paratransit Services to comply with our ADA
Paratransit Plan and as described in this RFP. The successful firm chosen to manage and operate
the services will do so for an initial term of one (1) year, with four (4), one year options to renew
the contract based on performance and funding. The four (4), one year options to renew the
contract may include a maximum funding increase per annum of up to 5% requiring a
breakdown of incurred and anticipated budget increases prior to budget preparations in the Fall
for the next fiscal year, subject to funding availability and County Council approval. The
potential of up to 5% increases are not guaranteed. Please note that should the County
Council not approve any increases for the subsequent years, the initial term service hourly rate
cost will be used. Services will commence July 1, 2018.
MDOT is charged with providing public bus transportation and comparable ADA Paratransit
service for qualified ADA riders within ¾ mile of fixed routes based on schedules are available at
www.mauicounty.gov/bus.
The Americans with Disabilities Act (ADA) of 1990 requires fixed‐route bus systems to provide
complementary paratransit service to eligible persons who, because of a disability, are unable to
use the fixed route bus system. Eligibility for this program is determined by MDOT and eligibility
forms are located at www.mauicounty.gov/bus. The Maui Bus ADA Paratransit service is an
advanced reservation, curb‐to‐curb service for persons with disabilities who are unable to use
the fixed route bus service. The days and hours of the ADA paratransit service are the same as
the fixed route bus service however, due to the rural nature of Maui’s roads, smaller ADA
vehicles are generally utilized.
The U.S. Department of Transportation issued on March 13, 2015 Transportation for Individuals
with Disabilities; Reasonable Modification of Policies and Practices 49 CFR Parts 27 and 37
effective July 13, 2015. Contractor shall be knowledgeable of this CFR. It requires agencies to
make reasonable modifications to policies, practices, and procedures to avoid discrimination
and ensure that their programs are accessible to individuals with disabilities. It also states that
there may be times when the Paratransit operator must provide assistance to those passengers
who need assistance beyond the curb in order to use the service unless such assistance would
result in a fundamental alteration or direct threat.
The Maui Bus services are operated 7 days a week including holidays. Services are provided
within and connecting South, West, Upcountry, Haiku, Kula and Central Maui (Wailuku and
Kahului). ADA Paratransit functions as a “safety net” for persons whose disabilities prevents
them from using the regular fixed route system. It is not intended to meet all of the
transportation needs of all persons with disabilities, all of the time.
The selected Contractor shall provide for all requirements for the operation of the ADA
Paratransit services, including, but not limited to: management, personnel, dispatching,
reservations, operations, facility, maintenance, fuel, insurance, record keeping and reporting,
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
computer hardware and administrative software, telecommunications equipment and system,
and vehicles for driver relief and road calls. All vehicles are to be maintained where all buses are
functioning at their ideal capacity within their design life.
To support the provision of the service, the County of Maui will provide a minimum number of
buses to the contract vendor with the possible addition of vehicles as funding allows. Since
buses were purchased utilizing Federal Transit Administration (FTA) and County of Maui funds,
their operation is governed by FTA and County of Maui mandates. In addition to county‐owned
and branded Maui Bus vehicles, it is important to note that the Contractor may need to provide
buses to supplement the county‐owned fleet to provide uninterrupted transit services.
MDOT will claim Federal Transit Administration (FTA) funds during the term of the contract to
fund capital and operational needs of the transit system, the Contractor must have a full
understanding of the documentation required by FTA as a condition of receiving these funds,
including Equal Employment Opportunity plan, Title VI policy, Transit Asset Management plan,
Drug and Alcohol Policy and reporting requirements, surveys meeting the requirements of FTA
Circulars 2710.1A and 2710.2A, and other operational data necessary for the National Transit
Database report.
It is MDOT’s intent to issue a Notice to Proceed allowing sufficient time for the Contractor to
perform all front‐end activities, including start‐up, training, and mobilization prior to the
commencement of the Services. The Contractor will operate the Services described below from
strategically located facilities, situated so as to maximize service provisions within the designated
service are and minimize deadhead expense.
SERVICE DESCRIPTIONS:
For the service area, development of service schedules, routes and public timetables are the
responsibility of MDOT. MDOT is charged with providing public bus transportation and
comparable ADA Paratransit service for qualified ADA riders within ¾ mile of fixed routes based
on schedules are available at www.mauicounty.gov/bus. MDOT’s service is revised on a periodic
basis throughout the year (specifically but not limited to, in January and July); these revisions
implement timing and alignment issues and the resulting changes may or may not impact the
Contractor’s number of service hours.
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Maui Bus ‐ RFP for ADA Paratransit Transportation Services
FIXED ROUTES/SERVICE TIMES
Route Route Served Monday – Sunday /
Number Hours of Service
1 Wailuku Loop 6:30am‐9:30pm
2 Wailuku Loop Reverse 7:00am‐10:00pm
5 Kahului Loop 6:30am‐9:30pm***
6 Kahului Loop Reverse 7:00am‐10:00pm
10 Kihei Islander (2 vehicles) 5:30am‐9:30pm
15 Kihei Villager 5:30am‐8:55pm
20 Lahaina Islander (2 vehicles) 5:30am‐9:30pm
23 Lahaina Villager 8:00am‐11:00pm
25 Ka’anapali Islander 2:30pm‐5:30pm
28 West Maui Islander (2 vehicles) 5:30am‐9:30pm
35 Haiku Islander 5:30am‐10:00pm***
39 Kula Villager 5:30am‐9:29pm
40 Upcountry Islander 6:00am‐10:30pm***
In addition to maintaining current levels of service, MDOT may expand and/or alter existing
services when funding is available, especially during the four year contract extension period.
***Note the new proposed ending times for:
Kahului Loop #5 to end at Queen Kaahumanu Center at 9:30PM
Haiku Islander #35 to end at Queen Kaahumanu Center at 10:00PM
Upcountry Islander #40 to end at Queen Kaahumanu Center at 10:30PM
ANTICIPATED NEW FIXED ROUTES/SERVICE TIMES
Route Route Served Monday – Sunday /
Number Hours of Service
8 Waihee Villager 6:00am‐8:00pm
38 Paia Town‐Makawao Villager 8:00am‐9:30pm
There have been community requests for the Waihee Villager Route #8 and Paia Town‐
Makawao Villager Route #38 during the FY2019 Budget Session (Attachment “E”). These new
routes have been proposed in the recently updated Maui Short Range Transit Plan. The transit
plan can be found on the County of Maui Department of Transportation website under Studies.
(http://www.mauicounty.gov/2044/Studies) Please note that these new proposed routes are
subject to change and are not final. This is for informational purposes to show the potential
expansion of service area should these routes get approved for funding by the County Council.
The route descriptions are as follows:
WAIHEE VILLAGER ROUTE #8:
Figure ES‐7 presents a new two‐directional service between the Waihee community and Queen
Kaahumanu Center. The Waihee terminus is bounded by Omilu Street, Limu Eleele Place,
Halewaiu, and Kahekili Highway. Bus stops along Kahekili Highway are shown as being provided
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Description:Found within the “Maui Bus ADA Paratransit Transportation Services RFP . Haiku Islander #35 to end at Queen Kaahumanu Center at 10:00PM.
