Results Now for Nonprofits: Strategic, Operating, and Governance Planning

303 Pages·2011·2.46 MB·English

by  Mark Light

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Results Now for Nonprofits
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Results Now for Nonprofits
Purpose, Strategy, Operations,
and Governance
MARK LIGHT
John Wiley & Sons, Inc.
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Copyright ©2011 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
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Library of Congress Cataloging-in-Publication Data:
Light, Mark.
Results now for nonprofits : purpose, strategy, operations, and governance / Mark
Light.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-471-75824-2
1. Nonprofit organizations—Management. 2. Strategic management. I. Title.
HD62.6.L537 2010
658.4′012—dc22
2010032748
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
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Contents
Preface ix
Acknowledgments xiii
PART I SETTING THE FRAME 1
CHAPTER 1 The Four Pillars of High Performance 3
Defining High Performance 3
The Third Envelope 8
CHAPTER 2 Planning Rules 13
Just Say No 14
Just Say Yes 19
Show Me the Money 23
Bottom Lines 25
CHAPTER 3 All Together 29
Master Plan 30
Be Quick 32
PART II PURPOSE 37
CHAPTER 4 Values 39
Getting Real 40
Talk that Walks 42
v
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vi Contents
CHAPTER 5 Mission 47
Customers 49
Difference 51
Advantage 53
Sweet Spot 57
Hoop Dreams 60
PART III STRATEGY 63
CHAPTER 6 Lines of Business 67
Front Lines 68
Means and Ends 70
Making Lines of Business 71
CHAPTER 7 Success Measures 73
Measuring the Unmeasurable 73
Why Measure? 74
Making Success Measures 78
CHAPTER 8 Vision Statement 83
Vision Types 83
Making Statements 87
CHAPTER 9 Vision Strategies 103
Making Strategies 103
PART IV OPERATIONS 119
CHAPTER 10 Goals 123
Making Goals 124
CHAPTER 11 Budget 133
PART V GOVERNANCE 137
Seven Realities 141
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Contents vii
CHAPTER 12 Delegation 149
Levers 150
Duties 158
Guidelines 172
CHAPTER 13 Accountability 181
Agendas 183
Assessments 187
CHAPTER 14 Smart Board 195
Help Me Help You 196
Adding Value 199
APPENDIX A BAM 207
APPENDIX B First Cut 211
APPENDIX C Final Answers 227
APPENDIX D Board Meeting Advance Information Template 239
Notes 247
About the Author 275
Index 277
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