Table Of ContentPerformance Measurement
Current perspectives and future challenges
I
oosion
pudiic
Library
MA
Boston,
02116
Performance Measurement
Current Perspectives
and Future Challenges
LEA's Series in Applied Psychology
Series Editors
Edwin A. Fleishman, George Mason University
Jeanette N. Cleveland, Pennsylvania Sjate University
Bedny/Meister• TheRussian TheoryofActivity: CurrentApplicationstoDesignandLearning
Brannick/Salas/Prince• TeamPerformanceAssessmentandMeasurement: Theory, Research,
andApplications
Cleveland/Stockdale/Murphy • WomenandMen in Organizations: SexandGenderIssuesat
Work
Cohen •Multiple Commitmentsin the Workplace:An IntegrativeApproach
Cropanzano •Justice in the Workplace:Approaching Fairness in Human Resource
Management, Volume I
Cropanzano •Justicein the Workplace: From TheorytoPractice, Volume2
Day/Zaccaro/Halpin •LeaderDevelopmentforTransforming Organizations: GrowingLeaders
forTomorrow
Driskell/Salas•StressandHuman Performance
Fine/Cronshaw • FunctionalJobAnalysis:A FoundationforHumanResourcesManagement
Fine/Getkate•Benchmark TaskforJobAnalysis:A GuideforFunctionalJobAnalysis(FJA)
Scales
Ford/Kozlowski/Kraiger/Salas/Teachout •Improving TrainingEffectivenessin Work
Organizations
Greenberg • OrganizationalBehavior: TheStateoftheScience, SecondEdition
Kleinbeck/Quast/Thierry/Hacker• WorkMotivation
Kossek/Lambert• WorkandLifeIntegration: Organizational, Cultural, andIndividual
Perspectives
Kurke/Scrivner•PolicePsychologyintothe21stCentury
Lefkowitz•EthicsandValues inIndustrialandOrganizationalPsychology
London •JobFeedback: Giving, Seeking, and UsingFeedbackforPerformanceImprovement,
SecondEdition
London•HowPeopleEvaluate Others in Organizations
Morrison/Adams • Contemporary CareerDevelopmentIssues
Mumford/Stokes/Owens •PatternsofLifeHistory: TheEcologyofHumanIndividuality
Murphy• ValidityGeneralization:A CriticalReview
Murphy/Saal•Psychologyin Organizations: IntegratingScienceandPractice
Murphy/Riggio• TheFutureofLeadershipDevelopment
Poelmans • WorkandFamily:AnInternationalResearchPerspective
Prien/Schippmann/Prien •IndividualAssessment:AsPracticedinIndustryandConsulting
Rosen• TeamworkandtheBottomLine: GroupsMakeaDifference
Schuler/Farr/Smith•PersonnelSelectionandAssessment: IndividualandOrganizational
Perspectives
Senders/Moray •HumanError: Cause, Prediction, andReduction
Smith• OrganizationalSurveys: TheDiagnosisandBettermentofOrganizations Through
TheirMembers
ThorntonIII/Mueller-Hanson•Developing OrganizationalSimulations:A Guidefor
PractitionersandStudents
Vardi/Weitz•Misbehaviorin Organizations: Theory, ResearchandManagement
Performance Measurement
Current Perspectives
and Future Challenges
Edited by
Winston Bennett,
Jr.
U.S. Air Force Research Laboratory,
Human
Effectiveness Direc torate
Charles E. Lance
The University of Georgia
David Woehr
J.
The University of Tennessee
IEA LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS
2006 Mahwah, New Jersey London
Copyright © 2006 by Lawrence Erlbaum Associates, Inc.
All rights reserved. No part ofthis book may be reproduced
in any form, by photostat, microform, retrieval system, or any
other means, without prior written permission ofthe publisher.
Lawrence Erlbaum Associates, Inc., Publishers
10 Industrial Avenue
Mahwah, NJ 07430
www.erlbaum.com
Cover concept and graphic by Karen O'Brien
Cover design by Kathryn Houghtaling Lacey
Library ofCongress Cataloging-in-Publication Data
Performance measurement : current perspectives and future challenges / [edited by]
Winston Bennett, Jr., Charles E. Lance, David J. Woehr.
p. cm.
Includes bibliographical references and index.
ISBN 0-8058-3696-9 (alk. paper)
ISBN 0-8058-3697-7 (pbk. : alk. paper) — —
1. Performance standards. 2. Performance Measurement. 3. Management Evaluation.
I. Bennett, Winston. II. Lance, Charles E., 1954- . III. Woehr, David J.
HF5549.5.P35P373 2005
658.3'125—dc22 2005047322
CIP
Books published by Lawrence Erlbaum Associates are printed on acid-free paper,
and their bindings are chosen for strength and durability.
Print9ed i8n t7he U6nit5ed4Stat3es2ofA1merica
10
Contents
Series Foreword vii
Preface ix
About the Contributors xi
1 Introduction 1
Winston Bennett, Jr., Charles E. Lance,
and David J. Woehr
PROBLEMS, PROSPECTS, AND CONTINUING ISSUES
I:
2 Problems of Criteria in Industrial and Organizational
Psychology: Progress, Problems, and Prospects 9
James T. Austin and Timothy R. Crespin
3 Evaluation of Alternative Perspectives on Source
Effects in Multisource Performance Measures 49
Charles E. Lance, Dirk Baxter, and Robert P. Mahan
4 Performance Measurement Reconsidered: An Examination
ofFrequency Estimation as a Basis for Assessment 77
Jeffrey S. Kane and David J. Woehr
V
vi CONTENTS
MODELS OF PERFORMANCE
II:
5 The U.S. Joint-Service Job Performance Measurement Project 113
Deirdre J. Knapp
6 Citizenship Performance: An Integrative Review
and Motivational Analysis 141
Mary Ann Hanson and Walter C. Borman
7 General Models ofJob Performance: Theory and Practice 175
Travis Tubre, Winfred Arthur, Jr., and Winston Bennett, Jr.
8 Understanding Multiteam System Functioning 205
Cristina C. Williams and Robert P. Mahan
III: CHALLENGES IN APPLIED MEASUREMENT
9 Measurement Performance in a Cross-Cultural
Context 227
Paula M. Caligiuri
10 Measuring Team Performance "In the Wild":
Challenges and Tips 245
Eduardo Salas, C. Shawn Burke, and Jennifer E. Fowlkes
11 Leveraging Distributed Systems to Enable Job Redesign:
Performance Criteria in the Electronic Age 273
George M. Alliger
12 Applied Measurement: Practical Issues and Challenges 297
Scott I. Tannenbaum
CONCLUSIONS AND RECOMMENDATIONS
IV:
FOR RESEARCH AND PRACTICE
13 Unifying Perspectives: The Criterion Problem
Today and Into the 21st Century 321
Jim Farr and Rick Jacobs
Author Index 339
Subject Index 355
