P-CMM-02 Titles - Ada Information Clearinghouse - AdaIC

444 Pages·1995·1.2 MB·English

Maturity Model
CMU/SEI-95-MM-02
September 1995
People Capability Maturity ModelSM
Bill Curtis
William E. Hefley
Sally Miller

Maturity Model
CMU/SEI-95-MM-02
September 1995
People Capability Maturity ModelSM
Bill Curtis
William E. Hefley
Sally Miller
Capability Maturity Modeling
Unlimited distribution subject to the copyright.
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Table of Contents
Acknowledgments......................................................................................................ix
About This Document.............................................................................................xiii
How Is This Document Organized?................................................................xiii
Background..........................................................................................................xiii
How to Receive More Information ...............................................................xvi
Executive Overview.................................................................................................xix
SM
Need for the People Capability Maturity Model ......................................xix
Structure of the P-CMM....................................................................................xxi
Overview
1 Introduction........................................................................................................O-1
1.1 Motivation for Improving Software Development Talent.............O-1
1.2 A Maturity Framework for Developing Human Talent..................O-4
1.2.1 P-CMM Objectives........................................................................O-4
1.2.2 The Maturity Framework...........................................................O-4
1.2.2.1 Background of the Maturity Framework ..........................O-6
1.2.2.2 Principles Underlying the Maturity Framework.............O-8
1.2.3 A Family of Maturity Models...................................................O-10
2 Overview of the People CMM......................................................................O-13
2.1 Definition of the P-CMM Maturity Levels........................................O-13
2.1.1 Level 1 - The Initial Level.........................................................O-13
2.1.2 Level 2 - The Repeatable Level................................................O-15
2.1.3 Level 3 - The Defined Level......................................................O-17
2.1.4 Level 4 - The Managed Level...................................................O-18
2.1.5 Level 5 - The Optimizing Level...............................................O-19
2.2 The Key Process Areas of the P-CMM ...............................................O-20
2.2.1 Key Process Areas at the Repeatable Level............................O-22
2.2.2 Key Process Areas at the Defined Level.................................O-23
2.2.3 Key Process Areas at the Managed Level...............................O-25
2.2.4 Key Process Areas at the Optimizing Level...........................O-27
2.3 Themes in the P-CMM..........................................................................O-28
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3 Applying the People CMM............................................................................O-33
3.1 P-CMM-Based Assessments..................................................................O-33
3.2 Using the P-CMM as a Guide for Improvement..............................O-35
3.2.1 Guidance Provided by the P-CMM..........................................O-35
3.2.2 Skipping Maturity Levels..........................................................O-36
3.3 Locating a P-CMM-Based Improvement Program in
the Organization.....................................................................................O-37
3.4 Implementing a P-CMM-Based Improvement Program...............O-38
3.5 Integrating Maturity-Based Improvement Programs.....................O-42
4 Structure of the People CMM........................................................................O-45
4.1 Goals .........................................................................................................O-48
4.2 Common Features..................................................................................O-49
4.3 The Key Practices.....................................................................................O-50
5 Interpreting the People CMM.......................................................................O-53
5.1 Using the Key Practice Pages.................................................................O-53
5.2 Interpreting the Common Features....................................................O-55
5.2.1 Commitment to Perform..........................................................O-55
5.2.2 Ability to Perform.......................................................................O-55
5.2.3 Activities Performed..................................................................O-57
5.2.4 Measurement and Analysis......................................................O-58
5.2.5 Verifying Implementation.......................................................O-58
5.3 Using the Key Practices..........................................................................O-59
5.3.1 Interpreting the Key Practices...................................................O-59
5.3.2 Applying Professional Judgment............................................O-60
5.4 Organizational Roles and Structure...................................................O-62
5.4.1 Organizational Roles..................................................................O-62
5.4.2 Organizational Structure...........................................................O-65
The Key Process Areas for Level 2: Repeatable
Work Environment.........................................................................................L2-1
Communication..............................................................................................L2-13
Staffing..............................................................................................................L2-25
Performance Management...........................................................................L2-41
Training ...........................................................................................................L2-59
Compensation.................................................................................................L2-69
ii n People Capability Maturity Model CMU/SEI-95-MM-02
Table of Contents
The Key Process Areas for Level 3: Defined
Knowledge and Skills Analysis.....................................................................L3-1
Workforce Planning.......................................................................................L3-11
Competency Development...........................................................................L3-25
Career Development......................................................................................L3-35
Competency-Based Practices.........................................................................L3-49
Participatory Culture......................................................................................L3-63
The Key Process Areas for Level 4: Managed
Mentoring...........................................................................................................L4-1
Team Building.................................................................................................L4-15
Team-Based Practices.....................................................................................L4-31
Organizational Competency Management...............................................L4-45
Organizational Performance Alignment...................................................L4-57
The Key Process Areas for Level 5: Optimizing
Personal Competency Development ...........................................................L5-1
Coaching...........................................................................................................L5-13
Continuous Workforce Innovation...........................................................L5-25
Appendices
Appendix A: References.................................................................................A-1
Appendix B: Glossary of Terms...................................................................A-7
Appendix C: Abridged Version of the P-CMM Key Practices..............A-27
Appendix D: Mapping of Key Practices to Goals.....................................A-69
Appendix E: Change History......................................................................A-75
CMU/SEI-95-MM-02 People Capability Maturity Model n iii
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iv n People Capability Maturity Model CMU/SEI-95-MM-02
List of Figures
Figure EO.1 Three Components of Improvement Focus............................xix
Figure EO.2 The Five Maturity Levels of the P-CMM ................................xxii
Figure EO.3 The Key Process Areas Assigned to Process Categories.......xxiv
Figure 1.1 Three Components of Improvement Focus.........................O-10
Figure 2.1 The Five Maturity Levels of the P-CMM ..............................O-14
Figure 2.2 The Key Process Areas of the P-CMM
by Maturity Level........................................................................O-21
Figure 2.3 The Key Process Areas Assigned to Process Categories......O-29
SM
Figure 3.1 The IDEAL Model..................................................................O-39
Figure 4.1 The P-CMM Structure................................................................O-46
Figure 5.1 Example of Key Practice Statements ...................................O-54
Figure A.1 P-CMM Key Process Areas........................................................A-28
CMU/SEI-95-MM-02 People Capability Maturity Model n v
List of Figures
vi n People Capability Maturity Model CMU/SEI-95-MM-02