Table Of ContentORGANIZATIONAL BEHAVIOUR IN HEALTHCARE
Organising Care in
a Time of Covid-19
Implications for
Leadership, Governance
and Policy
Edited by
Justin Waring
Jean-Louis Denis
Anne Reff Pedersen
Tim Tenbensel
Organizational Behaviour in Healthcare
Series Editors
Jean-Louis Denis, School of Public Health, University of Montreal,
Montréal, QC, Canada
Justin Waring, University of Birmingham, Birmingham, UK
Published in co-operation with the Society for Studies in Organizing
Healthcare(SHOC),thisserieshastwostrands,thefirstofwhichconsists
of specially selected papers taken from the biennial conferences held by
SHOC that present a cohesive and focused insight into issues within the
field of organizational behaviour in healthcare.
Theseriesalsoencouragesproposalsformonographsandeditedcollec-
tions to address the additional and emergent topics in the field of health
policy, organization and management. Books within the series aim to
advancescholarshipontheapplicationofsocialsciencetheories,methods
andconceptstothestudyoforganizingandmanaginghealthcareservices
and systems.
Providinganewplatformforadvancedandengagedscholarship,books
in the series will advance the academic community by fostering a deep
analysis on the challenges for healthcare organizations and management
with an explicitly international and comparative focus.
All book proposals and manuscript submissions are single blind peer
reviewed. All chapters in contributed volumes are double blind peer
reviewed. For more information on Palgrave Macmillan’s peer review
policy please visit our website: https://www.palgrave.com/gp/book-aut
hors/your-career/early-career-researcher-hub/peer-review-process
To submit a book proposal for inclusion in this series please contact
Liz Barlow for further information: [email protected]. For infor-
mation on the book proposal process please visit this website: https://
www.palgrave.com/gp/book-authors/publishing-guidelines/submit-a-
proposal
More information about this series at
https://link.springer.com/bookseries/14724
· ·
Justin Waring Jean-Louis Denis
·
Anne Reff Pedersen Tim Tenbensel
Editors
Organising Care
in a Time of Covid-19
Implications for Leadership, Governance and Policy
Editors
Justin Waring Jean-Louis Denis
Health Services Management Centre School of Public Health
University of Birmingham Université de Montréal
Birmingham, UK Montréal, QC, Canada
Anne Reff Pedersen Tim Tenbensel
Copenhagen Business School University of Auckland
Copenhagen, Denmark Auckland, New Zealand
ISSN 2662-1045 ISSN 2662-1053 (electronic)
Organizational Behaviour in Healthcare
ISBN 978-3-030-82695-6 ISBN 978-3-030-82696-3 (eBook)
https://doi.org/10.1007/978-3-030-82696-3
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer
Nature Switzerland AG 2021
This work is subject to copyright. All rights are solely and exclusively licensed by the
Publisher, whether the whole or part of the material is concerned, specifically the rights
of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on
microfilms or in any other physical way, and transmission or information storage and
retrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodology
now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service marks, etc.
in this publication does not imply, even in the absence of a specific statement, that such
namesareexemptfromtherelevantprotectivelawsandregulationsandthereforefreefor
general use.
Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinforma-
tion in this book are believed to be true and accurate at the date of publication. Neither
the publisher nor the authors or the editors give a warranty, expressed or implied, with
respecttothematerialcontainedhereinorforanyerrorsoromissionsthatmayhavebeen
made.Thepublisherremainsneutralwithregardtojurisdictionalclaimsinpublishedmaps
and institutional affiliations.
This Palgrave Macmillan imprint is published by the registered company Springer Nature
Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Contents
1 Introduction 1
Justin Waring, Jean-Louis Denis, Anne Reff Pedersen,
and Tim Tenbensel
2 Intra-Crisis Policy Transfer: The Case of COVID-19
in the UK 21
Martin Powell and Sophie King-Hill
3 Whose Science Did Government Follow? The
Organisation of Scientific Advice to the UK
Government in the First Wave of the COVID-19
Response 39
Richard Gleave
4 Learning from History or Reacting to Events?
Colombia’s Navigation of Major System Change
in Response to COVID-19 71
Simon Turner, Ana María Ulloa, Vivian Valencia Godoy,
and Natalia Niño
5 COVID-19 and the Flexibility of the Bureaucratic
Ethos 99
Kirstine Zinck Pedersen and Paul du Gay
v
vi CONTENTS
6 Dancing with a Virus: Finding New Rhythms
of Organizing and Caring in Dutch Hospitals 121
Iris Wallenburg, Bert de Graaff, Jenske Bal,
Martijn Felder, and Roland Bal
7 Professional Engagement in Management: Learnings
from the COVID-19 Crisis in France 139
Olivier Saulpic and Philippe Zarlowski
8 Theorizing Reorganizations of Care: Boundary Work
and the Professions During Ontario’s COVID-19
Response 159
Paula Rowland, Mathieu Albert, and Simon Kitto
9 The Impact of COVID-19 on Primary Care
Practitioners: Transformation, Upheaval
and Uncertainty 179
Emily Burn, Louise Locock, Rebecca Fisher,
and Judith Smith
10 Professionalism in a Pandemic: Shifting Perceptions
of Nursing Through Social Media 203
Charlotte Croft and Trishna Chauhan
11 Population Health Management in the NHS: What
Can We Learn from COVID-19? 225
Kath Checkland, Jonathan Hammond,
and Sharon Spooner
12 The Temporal Dimensions of Health Technology
Adoption During the Covid-19 Pandemic: Revisiting
Roger’s Diffusionist Innovation Theory 245
Jean Ledger and Minal Bakhai
13 The Politics of Life and Death in the Time
of COVID-19 275
Joanne Travaglia and Hamish Robertson
14 Rapid Impact Organisation Behaviour (RIOB)
Research for Responses by Healthcare Organisations
to Evolving Crises (SARS COV-2 Pandemic):
Examples of a New OB Specialty 297
John Øvretveit
CONTENTS vii
15 Will the “New” Become the “Normal”?
Exploring Sustainability of Rapid Health
System Transformations 315
Carolyn Steele Gray, G. Ross Baker, Mylaine Breton,
Karin Kee, Mirella Minkman, James Shaw,
Maike V. Tietschert, Paul Wankah, Walter P. Wodchis,
Nick Zonneveld, and Henk Nies
Index 347
Notes on Contributors
Mathieu Albert is an Associate Professor in the Department of Psychi-
atry and the Institute of Health Policy, Management and Evaluation
at the University of Toronto, and Senior Scientist at the Institute for
Research in Education and the Wilson Centre at the University Health
Network.His currentwork islocated at theintersectionofhigher educa-
tion and the sociology of science and knowledge. He has published
in a wide range of disciplinary and interdisciplinary journals in social
scienceandinmedicine,includingarticlesoninterdisciplinarity,academic
assessment criteria and boundary-making between scientific groups. He
received the Sociology of Knowledge and Technology section best paper
award in 2011 (American Sociological Association) for his paper entitled:
Boundary-Work in the Health Research Field: Biomedical and Clinician
Scientists’ Perceptions of Social Science Research, and the 2001 Sheffield
PrizeawardedbytheCanadianSocietyfortheStudyofHigherEducation
for his paper on funding agencies.
G. Ross Baker is a Professor in the Institute of Health Policy, Manage-
ment and Evaluation at the University of Toronto. His research includes
studies of patient safety, quality improvement, patient engagement and
integrated care systems. Recent projects include an assessment of the
impact of hospital characteristics, including safety culture on the inci-
dence of adverse events in hospitals and studies of patient engagement
in Canadian healthcare organisations.
ix
x NOTESONCONTRIBUTORS
Minal Bakhai is the National Clinical Director for Digital First Primary
Care at NHS England and NHS improvement (NHSE/I) and a GP in
a highly deprived area of London where she has spent the last 10 years
focused on reducing health inequalities for her population. Minal is an
expertadvisorfortheUK’sNationalInstituteforHealthandCareExcel-
lence(NICE)andchairsanumberofforums,suchasthenationalDigital
Primary Care Clinical Leads Network. She also sits on the UK Cross
Regulatory Group for Standards in Digital Healthcare.
Alongside being a GP, in her NHSE/I role, Minal has been devel-
oping a national shared learning system, driven by data and evidence, to
inform policy and the implementation of digital interventions to improve
outcomes for patients and staff in primary care. Minal has a strong focus
on promoting user-centred design in digital health to mitigate against
exclusion, improve the patient and staff experience, and strengthen clin-
ical safety. During COVID-19, she led national clinical guidance for
the inclusive and safe implementation of online and video consultation
systems and digitally supported triage in primary care and a national
evidenceandsupportstrategytoenablecontinuousserviceimprovement.
Jenske Bal is a junior researcher at the Healthcare Governance depart-
ment of ESHPM. She studied cultural anthropology and science and
technology studies and is trained as a qualitative researcher. She is inter-
ested in topics on the verge of social science, humanities, healthcare and
biology.Forhermaster’sthesis,sheresearchedthepracticeof(re)writing
infection prevention protocols in a Dutch academic hospital during the
emerging corona crisis and continues to research the regional organisa-
tionofCOVIDcare.Shepublishedonthemanagementofuncertaintyin
COVID care in the journal Health, Risk & Society.
Roland Bal is Professor in and chair of the Department of Healthcare
governance at ESHPM of the Erasmus University Rotterdam. Having a
backgroundinScience&TechnologyStudies,heisparticularlyinterested
in the ways in which infrastructures for the governance of health-
care are developed and the ways in which these constitute healthcare
practices. Being interested in action-oriented forms of doing research,
Bal has organised many partnerships with actors in healthcare, ranging
from healthcare providers to regulators. He has worked extensively with
the Dutch healthcare inspectorate on methods of supervision and with
ZonMw, the main funder of health research in The Netherlands, on
programme evaluation. From the start of the COVID crisis he leads an
