Head & Heart Management: Managing attitudes, beliefs, behaviors and emotions at work

241 Pages·2008·3.224 MB·English

by  Adrian Furnham (auth.)

HEAD & HEART MANAGEMENT
Also by Adrian Furnham
Management and Myths
The People Business
Management Mumbo-Jumbo
The Dark Side of Behaviour at Work(with John Taylor)
Learning at Work(with John Taylor)
HEAD & HEART
MANAGEMENT
Managing attitudes, beliefs,
behaviors and emotions at work
Adrian Furnham
© Adrian Furnham 2008
All rights reserved.No reproduction,copy or transmission of this
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No paragraph of this publication may be reproduced,copied or transmitted
save with written permission or in accordance with the provisions of the
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Any person who does any unauthorized act in relation to this
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The author has asserted his right to be identified as the author of this work in
accordance with the Copyright,Designs and Patents Act 1988.
First published 2008 by
PALGRAVE MACMILLAN
Houndmills,Basingstoke,Hampshire RG21 6XS and
175 Fifth Avenue,New York,N.Y.10010
Companies and representatives throughout the world
PALGRAVE MACMILLAN is the global academic imprint of the Palgrave
Macmillan division of St.Martin’s Press,LLC and of Palgrave Macmillan Ltd.
Macmillan® is a registered trademark in the United States,United Kingdom
and other countries.Palgrave is a registered trademark in the European
Union and other countries.
ISBN 978-0-230-55512-9 ISBN 978-0-230-59831-7 (eBook)
DOI 10.1057/9780230598317
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10 9 8 7 6 5 4 3 2 1
17 16 15 14 13 12 11 10 09 08
To the memsahib whose strict editing improved a lot herein,and the
dauphin who tried his best to distract me,usually with success,from
scribbling any more
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Contents
INTRODUCTION 1
A day in the office 11
Advertising archetypes 13
Attitude surveys 16
Base rate blunders 19
Beware salespeople bearing gifts 21
Blindness,pretence and denial 25
Brand discrimination 28
Brand is everything 30
Brand sickness 32
Bullying at work 35
Burnt out but opulent 38
Career planning 40
Character strengths and competencies 43
Charismatic speakers 45
Competitiveness 47
Concentrating on blunders 50
Conference neuroses 53
Delicate delegation 56
Does God approve of venture capitalists? 59
Do leaders really matter? 63
Electrophrenology 66
Elite performers 69
Everything intelligence 71
E-worries 74
vii
viii Contents
Failing in business 77
Flowing with the go 80
Heart-sinking staff 82
How advertising works 85
HR for dummies 87
Ideology at work 90
Image versus quality 93
Interview porkies 95
Investigative salespersons 98
IT disorders 100
Jocks,loners,druggies and nerds 102
Losing the moral compass 104
Loyalty schemes 106
Magic links 108
Managerial versatility 110
Managing with heart and head 112
Managers as masters 114
Meals at work 116
Office politics 118
Optimal ethics 120
Organization ASBOs 123
Organizational philistinism 125
Overcoming mediocrity 128
Post-modern management 131
Professional stress 133
Pro-retirement 135
Contents ix
Psychometric flimflammery 137
Quirky decisions 140
Recognition and recall 143
Recruitment and selection psychiatry 145
Remembering the brand 148
Rules 150
Selection superstitions 152
Self-actualizing 155
Selling ethics 158
Selling to children 161
Selling to laggards 164
Service orientation 167
Seven habits of super failures 169
Sex,violence and car chases 173
Shopping habits 175
Staff and customer satisfaction 178
Status anxiety 181
Stereotypical truths 183
Surprise me 185
Tall poppies 187
Targeting sales 189
Ten Ps of management 192
Tests’revival 194
The ADHD organization 197
The effects and effectiveness of advertising 200
The glass menagerie 202
The inevitability of silo 204
The motive trilogy 206
The psychology of naughtiness 209