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About FINAL Wipro Case Study Web
This document discusses how IT services company Wipro used ITIL 4 principles to help maintain business operations and support clients during the COVID-19 pandemic. Key points: 1) Wipro deployed a crisis management task force to transition 90% of its workforce to remote work while continuing to deliver projects on time. 2) The company supported clients affected by the pandemic such as helping an airport transition operations online within 48 hours. 3) Wipro leveraged ITIL 4 best practices combined with its existing framework to respond with agility to challenges from the pandemic disruption.
Detailed Information
| Author: | ['Camila Lima'] |
|---|---|
| Publication Year: | 2024 |
| Pages: | 9 |
| Language: | English |
| Format: | |
| Price: | FREE |
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