Emotional Resilience: Know What it Takes to be Agile, Adaptable & Perform at Your Best

269 Pages·2015·4.86 MB·English

by  Geetu Bharwaney

DEVELOPING EMOTIONAL RESILIENCE
© Ei World Limited

Dedication
To my dad for all you have taught me and provided for me.
Thank you for supporting me through every step and valuable learning
experience.
Your deep knowledge and wisdom remain with me forever.
‘The unexamined life is not worth living.’
SOCRATES, ANCIENT GREEK PHILOSOPHER
CONTENTS
Foreword
About the author
Acknowledgements
Introduction
What role do emotions play at work?
What is emotional resilience?
Developing your emotional resilience
How this book works
Start point: self-reflection
Part 1 The Essentials
Chapter 1 Self-worth
Chapter 2 Self-control
Chapter 3 Mood
Chapter 4 Empathy
Chapter 5 Understanding
Chapter 6 Caring
Part 2 The Skills
Chapter 7 Shifting
Chapter 8 Problem solving
Chapter 9 Expressing
Chapter 10 Group empathy
Chapter 11 Dialogue
Part 3 The Results
Chapter 12 Energy
Chapter 13 Thriving
Chapter 14 Connection
Chapter 15 Influence
Final words
References
Bibliography
Web resources
Additional resources
Your feedback
Emotional resilience e-learning
Index
FOREWORD
All organisations rely upon the effectiveness of the people within them – their
individual effectiveness and their effectiveness in teams. This is true for
businesses, governments, academic institutions and charities. I have pursued a
career in business, and I see this truth whatever the nature of the company may
be. Capital intensive businesses, like those in energy and mining, still need the
people driving performance to be very effective, otherwise all that capital will be
wasted. People-intensive businesses, for instance retailing and professional
services, cannot operate without their raw material, their people, being truly
productive and effective.
Given this, bookstores are full of books about how organisations can be most
effective. The themes of ‘leadership’, ‘teamwork’ and ‘performance’ are to be
found in title after title. Many of these books provide good tactical and practical
advice. ‘Resilience’ has become a theme of much writing about organisations.
This should be no surprise. Given the pace of change in the world economy, the
result of globalisation and the emergence of new technologies, companies are
faced with the need to evolve and change – transformation has become a
constant for many organisations.
What distinguishes the work of Geetu Bharwaney is that it is based both upon a
firm intellectual basis, over 15 years of work in the field of emotional
intelligence, and 25 years of practical work as a coach and mentor to individuals
and organisations. I have seen Geetu’s work at first hand, and how it can make a
real difference to the effectiveness of organisations. In her work, Geetu
recognises that without emotion there can be no lasting motivation, and without
motivation there can be no energy in an organisation. Emotional balance and
resilience, indeed happiness, go hand in hand with individual and team
performance. This focus on driving performance, through understanding the
essentials that underpin individual and team performance and building the skills
to unlock organisational energy, is a characteristic of Geetu’s work.
Emotional Resilience therefore is both very relevant, while also having strong
foundations, being the result of both academic research and years of practical
work and refinement. Within this book, readers will find a coherent framework
for thinking through how to increase individual and team effectiveness through
resilience, and great practical advice and actions to turn this framework into
reality.
Dominic Casserley
Chief Executive Officer
Willis Group Holdings plc
ABOUT THE AUTHOR
Geetu Bharwaney is the Founding Director of Ei World Limited, a company at
the forefront of globally advancing innovative development programmes. Geetu
is widely recognised as a pioneer practitioner in delivering talent management,
leadership development, team effectiveness and CEO coaching based on
emotional intelligence and emotional resilience.
She has delivered programmes on emotional resilience in 37 countries since
1999 and is the longest established coach specialising in emotional intelligence
in the UK.
Geetu is available to support talent and organisational development of the
world’s best companies. She speaks regularly at conferences and corporate
events and is a member of the EI Consortium, set up to promote the value,
applied research and application of emotional intelligence in organisations.
Ei World has a strategic alliance with AIIR Consulting for the delivery of
coaching on demand, any time anywhere.
Geetu Bharwaney
E: [email protected]
All web resources at: eiworld.org/emotionalresilience