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Download Delivering knock your socks off service by Kristin Anderson, Ron Zemke in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Delivering knock your socks off service
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
Detailed Information
| Author: | Kristin Anderson, Ron Zemke |
|---|---|
| Publication Year: | 2003 |
| ISBN: | 9780814407653 |
| Pages: | 193 |
| Language: | English |
| File Size: | 0.975 |
| Format: | |
| Price: | FREE |
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