Table Of ContentMore for the Money. Karen Bankston, BUDGETING
July. First Hand: Back in Black. William J.
First Hand: Into High Gear. Brian Burke, July.
Ducharme, November.
CALL CENTERS
BANKRUPTCY Merging Priorities. Helen Byrnes,
Savor Reaffirmation Success. Alan C. January.
2000 Article index Hochheiser, Esq., May. An Ongoing Process. Helen Byrnes,
February.
BILL PAYMENT ‘Ring’ of Success. Kaari Swope & Mary
Hooked. Charlene Komar Storey, Lynn Wooten, June.
aintaining an updated resource library is a \ugust.
CAR SALES/PROGRAMS
rapidly growing necessity for credit union BOARD Free Captives’ Hostages. Charlene
leaders. The following index of Credit Retreat! George Piper, January. Komar Storey, June.
Policy Points: Playing Both Roles.
Union Management magazine’s articles
Bryan Andrew, February. CARD PROCESSING
for the year 2000—categorized by main Someone Else’s Shoes. Kristin Get Smart. Jerome Svigals, January.
subject(s) of articles—will help you ex- Gilpatrick, April. Getting Smarter. Dianne Molvig,
Making Smarter Decisions. Mary September.
pand your library of credit union-related information. Auestad Arnold, May.
To locate a specific article, consult this index for the issue Finding Harmony. Charlene Komar CEO
Storey, May. Someone Else’s Shoes. Kristin
month and refer to your back issues or see ordering infor- First Hand: Invest in Success. Philip F. Gilpatrick, April.
mation (read on) on CUES’ Credit Union Management Web Donovan, CIMA, May. Making Smarter Decisions. Mary
site at www.cumanagement.org. Join the E-Crowd. Karen Bankston, Auestad Arnold, Mav.
In Committee: Meaningful Feedback
May.
If you are missing an issue of Credit Union Management, Proactive Recruitment. Mary (CEO appraisals). Bruce Harville &
call 800.252.2664, ext. 3400 (outside the U.S., call 608.271. Heimstead, July. Larry Morgan, July.
In Committee: Meaningful Feedback In Their Own Words. Carol A.
2664), or e-mail [email protected] or write CUES headquarters (CEO appraisals). Bruce Harville & Humenick, CCE, & David B. Craigen,
at P.O. Box 14167, Madison, WI, 53714-0167, to order the Larry Morgan, July. CCE, July.
issue(s) you’re interested in. Back issues can be mailed for $6 In Committee: Invite Youthful Insight. Positions Wanted (executive search).
Kristin Gilpatrick, September. George Piper, October.
each for the first copy and $3 for each additional copy of the CEO In Brief. Kristin Gilpatrick,
Positions Wanted (executive searches).
same issue. Please add $6.50 per order for processing/ship- George Piper, October. November & December.
Fight E-Fire With E-Fire. Karen
ping and make payment in U.S. funds drawn on a U.S. finan- CHANGE
Bankston, October.
cial institution. Payment can be made by check, share draft Building Your Board. Mary Lou Leading Through Change. Lin
Santovec, November. Grensing-Pophal, February.
or credit card. In Committee: Smooth Away Rough Diary ofa Turnaround. Doug Petersen,
Many Credit Union Management articles are available for March.
Edges. Bruce Corbett, December.
download through CUES’ Web site link to Northern Light, Spell It Out (director job descriptions).
CHARTER ISSUES
George Piper, December.
an article “warehouse.” Find it at wiwiw.cumanagement.org. Spelling ‘B-A-N-K’ With a Difference.
Articles cost up to $4 depending on length and can be billed BOARD EVALUATION Kristin Gilpatrick, April.
Mid-Course Correction. Kristin
electronically. Those interested in ordering large quantities of Take the Time. Eileen Courter, Gilpatrick, May.
February.
reprints should contact CUES Publisher Mary Auestad Community Fit. Kristin Gilpatrick,
Assessment Steps. Mary Heimstead,
Arnold at ext. 3302 for ordering details. August. June.
BOARD GOVERNANCE COMMITTEES
MORE STORIES ON LINE Set the Agenda. Carrie Loranger-Gaska, In Committee: Employee Benefits.
Robert Scott, CCD, March.
For more, and late breaking articles, visit CUES FYI, a daily April. In Committee: Meaningful Feedback
Staying in Bounds. Dianne Molvig,
online publication on CUES’ Web site. Articles cover every- CEO appraisals). Bruce Harville &
October.
thing from industry and technology news to management, Raise the Governance Bar. Doug Eadie, Larry Morgan, July.
In Committee: Invite Youthful Insight.
staffing and marketing tips, as well as daily features. Find a December. Kristin Gilpatrick, September.
CUES FYI archive at www.cues.org/fyi/n_topic.btm. a BOARD TRAINING In Committee: Smooth Away Rough
Policy Points: Out of Town. Kristin Edges. Bruce Corbett, December.
Gilpatrick, June.
ASSET/LIABILITY MANAGEMENT ATMS Bigger Pictures. Franck Schuurmans, COMPENSATION/BENEFITS
Complex Plans. Kristin Gilpatrick, June. The ATM Advantage. Mary Auestad \ugust. In Committee: Employee Benefits.
Learn the ABC Basics. Michael J. Kohl Arnold, January. Building Better Leaders. Kristin Robert Scott, CCD, March
& Thomas G. Pagano, September. ATM Trends: Networking and Security. Gilpatrick, September. Good Numbers. Lisa Hochgraf, July.
Add on to ABC Basics. Michael J. Kohl Eileen Courter, Mav. Brimming Over With Education. Point of Law: Compensation
& Thomas G. Pagano, October. Kenneth J. Knauff, CCD, September. Consideration. Stephen A.J. Eisenberg,
In the Margins. Peter Duffy, October. AUTO LOANS Standing Out. George Hofheimer, \ugust
Free Captives’ Hostages. Charlene November. Better Carrots. Gene Zumwalt,
Komar Storey, June. December.
www.cumanagement -org JANUARY 2001 Credit Union Management 55
Vianazement
COMPUTERS First Hand: Bountiful Harvest. Stephen A Big Bear [401k]. Lin Grensing MBA, CPA, January.
Worthy Details (inventory). Lin Behler, CCE, June. Pophal, September. Web Candy (Web design). Dianne
Grensing-Pophal, March. Molvig, April.
Getting Your Feet Wet (ASPs). Diane ‘World Wide’ Web (site accessibility).
Franklin, May. Handle With Caution. Lisa Hochgraf, Sara Cox Landolt, April.
Why the Sky Isn’t Falling (viruses Keep Staff Around. Russell |. White, February. Identity Theft. Roger Peters, April.
Sara Cox Landolt, October. March. Time Out! Alex Brigham, April. Point of Law: Online Liabilities.
In Search of an E-Commerce Manager. Drawing the Line. Diane Franklin, July. Stephen A.J. Eisenberg, May
Diane Franklin, April. Out in the Open (office romance). At Home in Cyberspace. Karen
COMPUTER se( UR TY
Why the Sky Isn’t Falling. Sara Cox Money Myth. Lin Grensing-Pophal, George Piper, August. Bankston, August.
Landolt, October May Clear Expectations. Lin Grensing Web Feud (Webmaster). Lin Grensing
Identify Security Leaks. Fileen Courter, Close the Gate. Mary Lou Santove C, Pophal, October. Pophal, August.
December. August Good Cheer. Lisa Schuetz, November. Web Statistics. George Piper, November.
Secunty for Santa. Charlene Komat All That Glitters... Lin Grensing All That Glitters... Lin Grensing
Pophal, November. Pophal, November.
Store Vy, [ ye LC mber
E|fficient|-Statements. George Piper, ‘ bE -(
I
Super CUSOs. Lisa Hochgraf, Well-Balanced. Russell |. White,
For Profit. George Piper, April. January
Shape of a Leader. Christine Hartelt,
Increase Your Stock With Members. Outside the Box. Karen Bankstor Under the Hood. Christine Hartel,
Lisa Hochgraf, April February Fe br uary. January
On Our Terms. Karen Bankston, First Hand: Quick Change. Dean Handle With Caution. Lisa Hochgraf, Leading Through Change. Lin
September. Bo ind, M 1\ February. Grensing-Pophal, February.
First Hand: Building Lessons. Scott Keep Staff Around. Ri ssell |. White, Commandments of a Leader. Sara Cox
DELIVERY SYSTEM Chicoine, August. March Landolr, July.
Service Delivered. Diane Building Your Brand. Kevin Blair Happiness Counts. Kerry Li Solutions: Break Out. Russell |. White,
March. Septembe| r. Marcl Nove mber
Wait and See (e-wallets). Grow With Bricks & Mortar. Mary Lou In Search of an E-Commerce Manager. Coaching for Success. Diane Fr
Courter, August. santovec, December Diane Franklin, April. December
At Home in Cyberspace. Sleepy? ( irrie Lor inger-Gaska, Mav.
Bankston, August Taking Sides. Lin Grens ng-Pophal
Remotely Delivered. Lynn Gregory, Web Candy. Dianne Molvig, Apri june. Point of Law: Counsel Selection.
August E|fficient|-Statements. George Piper Changing Needs (work/life balance Stephen A.J]. Eisenberg, January.
Smooth Delivery. Diann« June Lin Grensing-Pophal, July Point of Law: Online Liabilities.
\ugust All That ... And a Bag of Chips. Eileet Web Feud. Lin Grensing-Pophal, Stephen A.]. Eisenberg, May.
Courter, september August. Point of Law: ( ompensation
E-COMMERCE Cyber-Exams. George Piper, Sep tember Close the Gate (retention). Mat C‘ onsideration. Stephen A.J. Eisenberg.
Internet Crossover. Steven Berkowitz. Under a Watchful Eye (aggregation). Santovec, August. \ugust.
MBA, CPA, January. Charlene Komar Storey, November. Out in the Open. George Pi Cyber-Exams George Piper, September.
E-Everything. Sara Cox Landolt, Super-Staffer (call centers).
March Franklin, Sey :
In Search of an E-Commerce Manager. AAA? Talk to Me. Diane Franklin, O ctoper EFT ’99 a Non-Event. Eileen Courter,
Diane Franklin, April. Under the Hood (credit union opera- Solutions: Break Out. Russell White, | inuary
Join the E-Crowd. Karen Bankston, tions). Christine Hartelt, February. November
May. Keep Staff Around. Russell |. White, Good Cheer. Lisa Schuetz, November
Viewpoints: Legacy Anchors Aweigh. March Coaching for Success. Diane Franklin, Risk-based Rewards. Karen Bankston,
Gary Easterling, June Wise Selection (information systems). December. January
Wait and See (e-wallets). Eileer Lin Grensing-Pophal, April Painless Process (performance apprais- Service Delivered. Diane Franklin,
Courter, August Money Myth (employee retention). al. George B. Yancey, Ph.D., December March
Fight E-Fire With E-Fire. Karen Lin Grensing-Pophal, May At the Touch of a Mouse. \ohn
Taking Sides (conflict resolution). Schooler, April
Bankston, 4 ctober
E-Commerce Lessons. John Graham, Grensing-Pophal, June The Home Office. Lin Grensing-Pophal, 4 Piece of the Pie (commercial loans
EN-oFvleomobde rI nsurance. |ino Masone, lTuhlya nk You. Lisa M. Lelo & Fran JAalnl uaTrhya t Glitters... Lin Grensing KIna rtehne LBoaonpk.s toSna,r a ACporxil . Landolt, May.
November Time to Upgrade (personal skills). Pophal, November More for the Money lease-look-alikes).
All That Glitters... Lin Grensing Russell J. White, August Karen Bankston, July.
Pophal, November Free Captives’ Hostages (auto loans).
HR BENEFITS First Hand: Into High Gear. Brian Charlene Komar Storey, June.
‘
The Home Office. Lin Grensing-Pophal, Ducharme, November Lending Takes an Intranet Twist. John
January Dive In! Eileen Courter, December. Schooler, October.
EDUCATION /TRAINING Under the Hood (credit union opera First Hand: Into High Gear. Brian
In-house Education. Kenneth tions). Christine Hartelt, February. NTERNATIONAL PERSPECTIVE Ducharme, November.
Thygerson, Ph.D., March. In Committee: Employee Benefits. Credit to Africa. Kristin Gilpatrick, Dive In! (Indirect Lending). Eileen
First Hand: Back to School. Brian Robert Scott, CCD, March. November Courter, December.
Gibbons, March. Changing Needs. Lin Grensing-Pophal, M
Career Steps. Mary Heimstead, June. July. NTERNET
Internet Crossover. Steven Berkowitz,
56 Credit Union Management www.cumanagement.org
LOAN AUTOMATION Theresa Sweeney, September. January. External Focus, Internal Answers.
At the Touch ofa Mouse. John Simulating Success. Kristin Gilpatrick, An Ongoing Process. Helen Byrnes, Kristin Gilpatrick, August.
Schooler, April. October. February.
Lending Takes an Intranet Twist. John Simulating Success. Kristin Gilpatrick, SMART CARDS
Schooler, October. Managing Member Relationships October. Get Smart. Jerome Svigals, January.
(CRM). Theresa Sweeney, October. Getting Smarter. Dianne Molvig,
LOAN PARTICIPATION R.E.S.P.E.C.T. Diane Franklin, October. PORTALS September.
Share the Load. Dianne Molvig, June. Web Statistics. George Piper, November. At Home in Cyberspace. Karen
Flying Solo (SEGS). Dianne Molvig, Bankston, August. TARGET MARKETING
MANAGEMENT November. Portal Debate. Karen Bankston, Stuffed With Data. Karen Bankston,
Diary of Turnaround. Doug Petersen, Trends: E-Commerce Lessons. John November. March.
March, Graham, November. Member Gazing. Diane Franklin,
Making Smarter Decisions. Mary Dive In! (indirect lending). Eileen PRODUCTS & SERVICES March.
Auestad Arnold, May. Courter, December. Insuring Members (insurance products). Managing Member Relationships
Financial Workshop: Invest in Success. Metamorphosis (name changes). Karen Joan Leotta, June. (CRM). Theresa Sweeney, October.
Philip F. Donovan, CIMA, May. Bankston, December. Shifting Wealth. Eileen Courter, July.
First Hand: Back in Black. William J. At Home in Cyberspace. Karen TECHNOLOGY
Burke, July. MARKETING/RETAIL Bankston, August. Technology Options. David Robertson,
Teamswork. Kristin Gilpatrick, July. Outside the Box. Karen Bankston, Inspire Retirement Planning. Ron February.
Avoid the Killer Curve. John Graham, February. Polaniecki, August. Thwarting the ‘coms.’ John Schooler,
\ugust. Building Your Brand. Kevin Blair, Getting Smarter (smart cards). Dianne February.
Learn the ABC Basics. Michael ]. Kohl September. Molvig, September. E-Everything. Sara Cox Landolt,
& Thomas G. Pagano, September. Caliente! (Hispanic marketing). March.
Add on to ABC Basics. Michael ]. Kohl MARKETING RESEARCH Theresa Sweeney, September. Stuffed With Data. Karen Bankston,
& Thomas G. Pagano, October. Member Gazing. Diane Franklin, March.
In the Margins. Peter Dutty, October. March. RETIREMENT Tech Twist on Old Ways. Kristin
E-Flood Insurance. \ino Masone, Senior Boom. Theresa Sweeney, March. Gilpatrick, March.
November MEMBER PROFILES Inspire Retirement Planning. Ron Worthy Details. Lin Grensing-Pophal,
Solutions: Break Out. Russell |. White, Visionary Cooperation (CUES’ new Polaniecki, August. March.
November. chairman, Bill Rissel), Kristin Getting Your Feet Wet (ASPs). Diane
Gilpatrick, January. RISK Franklin, May.
MARKETING Credit Union Role Model (DEI Hedging Risk (derivatives). David Plug and Play. Karen Bankston, June.
Risk-based Rewards (risk-based lend- Director of the Year Eugene Ball). Irinder, July. E|fficient|-Statements. George Piper,
ing). Karen Bankston, January. Theresa Sweeney, February. June.
Rewards and Commitments (relation- Growth Realized (CUES Marketer of SEG ISSUES Wait and See (e-wallets). Eileen
ship pricing). Theresa Sweeney, January. the Year Lori Daniel). Lisa Schuetz, First Hand: Quick Change. Dean Courter, August.
The Power and Value of Branding. July. Borland, May. At Home in Cyberspace. Karen
Elinor Selame, February. Roth Steps Up (CUES Operations Flying Solo (SEGS). Dianne Molvig, Bankston, August.
Stuffed With Data (data warehousing). Professional of the Year Doug Roth). November. Hooked (bill pay). Charlene Komar
Karen Bankston, March. Lisa Schuetz, July. Storey, August.
Senior Boom (long-term care insur- Making Room for Corina (GMA SALES Cyber-Exams. George Piper, September.
ance). Theresa Sweeney, March. Rookie of the Year Corina Watts). Lisa A Tough Sell (sales culture). Kent Managing Member Relationships
Increase Your Stock With Members Schuetz, August. Stickler, November. (CRM). Theresa Sweeney, October.
investing). Lisa Hochgraf, April. Blair Witch Madness (GMA Best of Why the Sky Isn't Falling (viruses).
What Women Want. Theresa Sweeney, Show Spectrum Federal Credit Union). SECURITY /RISK MANAGEMENT Sara Cox Landolt, October.
\pril. Lisa Schuetz, August. Identity Theft. Roger Peters, April. Web Statistics. George Piper, November.
Web Candy. Dianne Molvig, April. A People Person (CUES Executive of Counterfeit Detection. Win Erickson, Under a Watchful Eye (account aggre-
Mortgage Muscle. Dianne Molvig, May. the Year Dorothy Nouhan). Dianne April. gation). Charlene Komar Storey,
Privacy Matters. George Piper, May. Molvig, December. Privacy Matters. George Piper, May. November.
Insuring Members (insurance products). Avoid Terrorist Dealings. jim Katcham, All That Glitters... Lin Grensing-
Joan Leotta, June. MERGERS CRCM, August. Pophal, November.
Free Captives’ Hostages (auto loans). Joined in Merger. Dianne Molvig, A Safer Flight (check fraud). Win See also: E-Commerce, Home Banking,
Charlene Komar Storey, June. March. Erickson, November. Internet.
On Stage (lifecycle marketing). Theresa Pre-Merger Nerves? Charlene Komar Identify Security Leaks. Eileen Courter,
Sweeney, June. Storey, September. December. TELECOMMUNICATIONS
Telemarketing Sells. Charlene Komar Security for Santa. Charlene Komar The Home Office. Lin Grensing-Pophal,
Storey, July. MORTGAGES Storey, December. January.
Shifting Wealth. Eileen Courter, July. HELOC Flurry. Dianne Molvig, See also: Call Centers.
Trends: Avoid the Killer Curve. John February. SHARE DRAFTS
Graham, August. Mortgage Muscle. Dianne Molvig, May. A Safer Flight. Win Erickson, WEALTH MANAGEMENT
At Home in Cyberspace. Karen Nov ember. Shifting Wealth. Eileen Courter, July.
Bankston, August. OPERATIONS
Inspire Retirement Planning. Ron EFT ’99 a Non-event. Eileen Courter, SCENARIO/STRATEGIC PLANNING YOUTH/SENIOR MARKETING
Polaniecki, August. January. First Hand: Scenario Success. Caro] Senior Boom. Theresa Sweeney, March.
Getting Smarter (smart cards). Dianne Financial Fitness. Peter Duffy and Steve Humenick, CCE, February.
Molvig, September. DeVito, January. Sharpening Vision. Kristin Gilpatrick,
Caliente! (Hispanic marketing). Merging Priorities. Helen Byrnes, July.
www.cumanagement.org JANUARY 2001 Credit Union Management 57
