Table Of Content“A practical and insightful guide to quality transformation. Sumeet explains the theoretical and prac-
tical considerations of leading large scale change, involving stakeholders and linking strategy from
the front line to the board table.”
—Paul Heinrich, President and CEO, North Bay Regional Health Centre
“A thought-provoking book that provides leaders a structure to subjective nuances of creating an
organizational culture. Sumeet will walk you through a journey of self-realization and courage; the
courage it takes to transform your leadership and the organization.”
—Stéphane Giguère, CEO, Ottawa Community Housing Corporation
“A management-excellence playbook for business leaders to be successful in this world of constant
change. This book provides the tools necessary to guide the change journey from the beginning
when defining your Change Vision, through the middle when ensuring Employee Engagement, to the
end, when confirming the change sticks.”
—Corina Moore, President and CEO, Ontario Northland
“A brilliant interplay of Lean Management and Leadership Courage. Sumeet takes the reader on an
exciting journey of excellence filled with teachable moments. A required reading for all leaders.”
—Marc Gauthier, Director of Education, CSPGNO
“In today’s lightning fast paced global economy, those that strive for advantages long before most
recognize a challenge, will be the leaders of today and the future. This book is an accelerator for
those they truly want to be at the top of their game.”
—Mayor Al McDonald, City of North Bay
“An excellent resource for leaders embarking on a culture transformation journey. Sumeet provides
the reader with a systematic approach supported with real case examples of leading behavior change
in an organization. The pictorial representation of technical concepts, models and tools makes the
book more interesting, provides clarity to visual folks, and enhances reader’s learning experience.”
—Nancy H. Jacko, former Vice President and Chief Nursing Executive, NBRHC
“This book is a valuable resource explaining the various types of change along with key strategies to
ensure success. The emphasis on change behaviors at the leadership and staff levels for organiza-
tion transformation is paramount. What a terrific synthesis of management excellence. A must-have
manual for leaders!”
—Joanne Bezzubetz, Vice President Patient Care Services, The Royal Ottawa Mental Health Centre
“Sumeet takes a principles based approach to leading sustainable change. Blending theories and
actual experience, the book provides the reader with practical tools for organizational quality trans-
formation.”
—Dr. Susan J. Adams, former Chief of Psychiatry, NBRHC
Courageous Leadership
The Missing Link to Creating
a Lean Culture of Excellence
Courageous Leadership
The Missing Link to Creating
a Lean Culture of Excellence
Sumeet Kumar
AA PPRROODDUUCCTTIIVVIITTYY PPRREESSSS BBOOOOKK
First published 2018
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
711 Third Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa
business
© 2018 by Sumeet Kumar
The right of Sumeet Kumar to be identified as author of this work
has been asserted by him/her in accordance with sections 77 and
78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or repro-
duced or utilised in any form or by any electronic, mechanical, or
other means, now known or hereafter invented, including photo-
copying and recording, or in any information storage or retrieval
system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks
or registered trademarks, and are used only for identification and
explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
ISBN: 978-1-138-10439-6 (hbk)
ISBN: 978-1-138-10438-9 (pbk)
ISBN: 978-1-315-10225-2 (ebk)
Typeset in ITC Garamond Std Light
by Nova Techset Private Limited, Bengaluru & Chennai, India
Contents
List of Figures ...........................................................................................ix
List of Tables ............................................................................................xv
Preface ......................................................................................................xix
Acknowledgements ...............................................................................xxiii
Author .....................................................................................................xxv
Introduction .........................................................................................xxvii
SECTion A CREATE A SHARED nEED
1 Understand the Need for Change .................................................3
Business and Culture ..................................................................................6
Choice of Models in the Realm of Culture .................................................8
An Approach to Organizational Culture Assessment ................................8
2 Select the Change Approach That Is Right for Your
Organization ..............................................................................17
Detailed Comparison of Critical Characteristics for the Three Types
of Change ..................................................................................................23
3 Select the Framework for Change ..............................................31
SECTion B SHAPE A ViSion
4 Integrate the Excellence Journey with the Organization’s
Strategy ......................................................................................39
5 Integrate Organizational Culture with Strategy ........................43
6 Design a Business Excellence Model to Implement the
Excellence Journey .....................................................................51
How the Model Works ..............................................................................54
Resource Deployment to Support the Model ...........................................54
v
vi ◾ Contents
SECTion C MoBiLiZE CoMMiTMEnT
7 Define the Roles and Responsibilities of the Change
Facilitators .................................................................................59
8 Develop the Recruitment Criteria and Select the Change
Facilitators .................................................................................65
9 Organize Visits to Best Practice Organizations for Leaders
to “Go See Learn” ......................................................................69
SECTion D MAKE CHAnGE LAST
10 Develop the Organization Report Card .....................................75
11 Develop a Visual Strategy Room ................................................79
12 Develop the Process to Cascade the Organization Strategy
to the Frontline ..........................................................................85
13 Develop Project Prioritization and Selection Criteria ................91
Project Classification .................................................................................93
Project Prioritization Criteria .....................................................................95
14 Prioritize and Select the Critical Few Improvement
Initiatives across the Organization ............................................97
15 Define the Roles and Responsibilities of the Project Team .....103
16 Define the Guiding Principles and Management System
Elements to Sustain the Excellence Journey ............................111
How the Kumar Management System Works ........................................113
Validation of the Kumar Management System .......................................116
Patient and Family–Partnered Care Practices .........................................117
17 Develop a Communication Plan with a High Degree of
Visual Management to Support Branding ...............................121
18 Develop Processes to Celebrate Experiments and to
Recognize Individuals and Teams ...........................................131
19 Develop Content for Standard Work on Management System
Elements and Other Educational Material to Support the
Excellence Journey ...................................................................137
2 0 Build the Problem-Solving Muscle of the Organization ..........141
21 Build a Knowledge Management System .................................161
Contents ◾ vii
SECTion E MoniToR PRoGRESS
22 Define the Role of the Performance Management Team to
Support the Excellence Journey ...............................................169
23 Develop a Standard Tollgate Process to Evaluate the
Progress of Improvement Projects ..........................................173
24 Develop a Five-Year Roadmap and Evaluation Criteria for
the Excellence Journey.............................................................179
25 Develop Evaluation Criteria for Selecting a Test Pilot Area
for Implementation ..................................................................185
26 Develop Individual Performance Measures for Leaders to
Build Accountability ................................................................191
SECTion F LEADERSHiP AnD CoURAGE
Annexure ........................................................................................207
Bibliography ...................................................................................233
Testimonials ...................................................................................239
Index ..............................................................................................241
Description:Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and or
