Cooperative Systems Design: Seamless Integration of Artifacts and Conversations - Enhanced Concepts of Infrastructure for Communication

301 Pages·2006·4.07 MB·English

by  Parina Hassanaly

COOPERATIVE SYSTEMS DESIGN
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Applications
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ISSN 0922-6389
Cooperative Systems Design
Seamless Integration of Artifacts and Conversations −
Enhanced Concepts of Infrastructure for Communication
Edited by
Parina Hassanaly
Université Aix Marseille III Paul Cezanne, France
Thomas Herrmann
Ruhr-Universität Bochum, Germany
Gabriele Kunau
Ruhr-Universität Bochum, Germany
and
Manuel Zacklad
Université de Technologie de Troyes, France
Amsterdam • Berlin • Oxford • Tokyo • Washington, DC
© 2006, The authors
All rights reserved. No part of this book may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, without prior written permission from the publisher.
ISBN 1-58603-604-1
Library of Congress Control Number: 2006924056
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LEGAL NOTICE
The publisher is not responsible for the use which might be made of the following information.
PRINTED IN THE NETHERLANDS
Cooperative Systems Design v
P. Hassanaly et al. (Eds.)
IOS Press, 2006
© 2006 The authors. All rights reserved.
From the Editors
COOP’06 is the 7th International Conference on the Design of Cooperative Systems.
The conference aims at bringing together researchers who contribute to the design of
cooperative systems and their integration into organizational settings. The challenge
of the conference is to advance:
• Understanding and modeling of collaborative work which is mediated by
technical artifacts;
• Design methodologies for cooperative work analysis and cooperative systems
design;
• New technologies supporting cooperation;
• Concepts and socio-technical solutions for the application of cooperative sys-
tems.
The COOP conferences are based on the conviction that cooperative systems
design requires a deep understanding of the cooperative work of groups and organiza-
tions, involving both artifacts and social practices. This is the reason why contributions
from all disciplines contributing to/related to the field of cooperative systems design
are considered as relevant, including computer science (CSCW, HCI, Information Sys-
tems, Knowledge Engineering, etc.), organizational and management sciences, sociol-
ogy, psychology, anthropology, ergonomics, linguistics, etc.
Various approaches and methodologies are considered, theoretical contributions as
well as empirical studies reports or software development experiences on topics such
as:
• Analysis of collaborative work situations;
• Conceptual frameworks for understanding cooperative work;
• Guidelines for designing cooperative systems;
• The influence of new technologies (mobile Computing, ubiquitous computing,
etc.) on cooperation;
• Expertise sharing and learning in cooperative work;
• Communities and new forms of organization;
• Innovative technological solutions and user interfaces;
• Methods for participatory design of cooperative systems.
In 2006, COOP puts a special emphasis on the issue of the “seamless integration of
artifacts and conversations – enhanced concepts of infrastructure for communication”.
The emergence and distribution of cooperative systems has been accompanied by an
increased communication workload. This is characterized by increased information
exchange, message overflow, numerous interruptions of work, cognitive overload, or a
dominance of virtual context. To alleviate and improve the situation, greater integration
of conversational acts (e.g. message exchange) and documents is clearly required.
43 long papers were submitted for COOP’06; from these 18 were selected to be
presented in the conference and published in this book. An additional set of approx.
20 short papers is also presented at the conference and published in a supplementary
vi
booklet. The conference program is completed by a workshop programme and a doc-
toral consortium.
The papers included in the proceedings draw from a rich empirical background in-
cluding studies in healthcare, homecare, software-development, architectural design,
marine insurance industry, and learning in university settings. They integrate different
theoretical foundations and conceptual frameworks to further the understanding of co-
operative work, build advanced conceptual frameworks, derive design implications for
information systems, and present new technological concepts for cooperative systems.
Michael Buckland is the keynote speaker of COOP’06; and an abstract of his talk
is included in this book. Michael Buckland comes from the School of Information
Management & Systems which is part of the University of California and located in
Berkeley. He has contributed to renew the approach of documents particularly by going
back to the foundational work of the French archivists like Suzanne Briet. His famous
papers “What is a “document”?” and “Information as Thing” are surprisingly relevant
in the context of the CSCW debate about the importance of the materiality of coordina-
tive artefacts.
The papers in this book are presented in alphabetical order. We hope that you will
find them interesting to read and that they will inspire further discussions and further
research on cooperative system design.
Acknowledgements
Many persons and institutions helped to make the conference and the publication of
this book possible. We would like to thank them for their great efforts. Our special
thanks go to the members of the program committee who took the responsibility
for selecting the papers to be presented on the conference and to be included in the pro-
ceedings; they fulfilled their task with great care and provided helpful comments to
the authors. We also want to thank the helpers behind the scenes: Michael Prilla
(Ruhr-Universität Bochum) for configuring and maintaining the conference tool in the
internet; L’Hedi Zaher (Université de Technologie de Troyes) for designing and main-
taining the conference web page in the internet; Alexandra Frerichs (Ruhr-Universität
Bochum) for the quality assurance of all camera ready papers.
We are indebted to the CONSEIL GENERAL DES BOUCHES DU RHONE for
supporting us at the conference site in Carry-le-Rouet.
Bochum, February 2006
The editors
Parina Hassanaly, Thomas Herrmann, Gabriele Kunau and Manuel Zacklad
vii
Conference Committee
Program Committee Co-Chairs
Thomas Herrmann Manuel Zacklad
Ruhr-Universität Bochum, Université de Technologie de Troyes,
Germany France
Conference Chair Proceedings Chair
Parina Hassanaly Gabriele Kunau
Université Aix Marseille III Paul Cezanne, Ruhr-Universität Bochum,
France Germany
Workshop Chair Doctoral Consortium Chair
Myriam Lewkowicz Carla Simone
Université de Technologie de Troyes, Università di Milano Bicocca,
France Italy
Short Paper Interactive Session Chair Organisation Chair
Andrea Kienle Patrick Fournier
Fraunhofer Integrated Publication and Université Aix Marseille III Paul Cezanne,
Information Systems Institute (IPSI), France
Germany
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ix
Program Committee
Program Committee Co-Chairs
Thomas Herrmann
Institute of Applied Work Science, Ruhr-University Bochum
Manuel Zacklad
Tech-CICO/Dpmt GSIT, Université de Technologie de Troyes
Scientific Committee
Mark Ackermann, USA Gabriele Kunau, Germany
Alexandra Agostini, Italy Kaari Kutti, Finland
Liam Bannon, Ireland Myriam Lewkowicz, France
Susan Bodker, Denmark Christian Licoppe, France
Dominique Bouiller, France Jacques Lonchamp, France
Jean-Francois Boujut, France Paul Luff, UK
Geof Bowker, USA Gloria Mark, USA
Béatrice Cahour, France Giorgio De Michelis, Italy
Angela Carell, Germany Keiichi Nakata, Japan
Françoise Darses, France Bernard Pavard, USA
Elisabeth Davenport, UK Volkmar Pipek, Germany
Bertrand David, France Wolfgang Prinz, Germany
Francoise Decortis, Belgium Dave Randall, UK
Wolfgang Deiters, Germany Pascal Salembier, France
Alain Derycke, France Marcello Sarini, Italy
Francoise Detienne, France Walt Scachi, USA
Rose Dieng-Kuntz, France Kjeld Schmidt, Denmark
Monica Divitini, Norway Carla Simone, Italy
Gerhard Fischer, USA Jean-Luc Soubie, France
Geraldine Fitzpatrick, UK William Turner, France
Alain Giboin, France Ina Wagner, Austria
Tom Gross, Germany Niels Windfeld Lund, Norway
Andrea Kienle, Germany Volker Wulf, Germany
Michael Koch, Germany Pascale Zaraté, France