Content Analytics - AIIM - The Global Community of Information

20 Pages·2010·1.32 MB·English

AIIM Market Intelligence
Delivering the priorities and opinions of AIIM’s 65,000 community
Industry
Watch
Content Analytics
- research tools for unstructured content and rich media
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About the Research
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education, thought leadership and direction provided by our workcan be leveraged by the entire
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Process Used, Survey Demographics and Terminology sea o
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independent of any bias from the vendor community. ls fo n
The survey was taken by 527 individual members of the AIIM community between February 9thand February 26th, r u t
2010,using a Web-based tool. Invitations to take the survey were sent via e-mail to a selection of the 65,000 AIIM ns A
community members. tru n
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Survey population demographics can be found in Appendix A. Graphs throughout most of the report exclude re
responses from suppliers of ECM products or services. d c ly
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About AIIM t & s
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AIIM (www.aiim.org) is the community that provides education, research, and best practices to help organizations h m
find, control and optimizetheir information. For more than 60 years, AIIM has been the leading non-profit e
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organization focused on helping users understandthe challenges associated with managing documents, content, ia
records and business processes. Today, AIIM is international in scope,independent and implementation-focused,
acting as the intermediary between ECM (Enterprise Content Management) users, vendorsand the channel.
About the Author
Doug Miles is head of the AIIM Market Intelligence Division. He has over 25 years experience of working with
users and vendors across a broad spectrum of IT applications. He was an early pioneer of document management
systems for business and engineering applications, and has been involved in their evolution from technical
solution through business process optimization to the current enterprise-wide adoption. Doug has also worked
closely with other enterprise-level IT systems such as ERP, BI and CRM. Doug has an MSc in Communications
Engineering and is an MIET.
® © 2010
AIIM - Find, Control, and Optimize Your Information
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Phone: [phone]
www.aiim.org
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© 2010 AIIM - Find, Control, and Optimize Your Information
Table of Contents
About the Research: Projected Spend:
About the Research . . . . . . . . . . . . . . . . . . . .2 Projected Spend . . . . . . . . . . . . . . . . . . . . . .14 I
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Process Used and Survey Demographics . . . . .2 Wu
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About AIIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Conclusion: t
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About the Author . . . . . . . . . . . . . . . . . . . . . . . . .2 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . .15 t
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Introduction: Appendix 1: Survey Demographics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Survey Background . . . . . . . . . . . . . . . . . . .16
Key Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Organizational Size . . . . . . . . . . . . . . . . . . . . . .16
Geography . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Search and Research: Industry Sector . . . . . . . . . . . . . . . . . . . . . . . . .17
Search and Research . . . . . . . . . . . . . . . . . .5
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Appendix 2: Glossary:
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Levels of Adoption: - re C
Levels of Adoption . . . . . . . . . . . . . . . . . . . .10 Underwritten in part by: sea o
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Content Decommissioning . . . . . . . . . . . . . . . .11 Allyis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 h too te
Business Drivers for Content IMBeMdia .B . e. a. c. o. n. ,. I.n .c .. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..2109 ls for u nt
Analytics: AIIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 ns A
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Business Drivers for Content Analyitics 12 tu a
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Rich Media and Digital Asset on t
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Management: nt & cs
Rich Media and Digital Asset ric
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Management . . . . . . . . . . . . . . . . . . . . . . . . .13 m
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Business Drivers for Rich Media
Analytics:
Business Drivers for Rich Media
Analyitics . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
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© 2010 AIIM - Find, Control, and Optimize Your Information
Introduction
The term “Content Analytics” has been coined to cover a range of search and reporting
technologies which can provide similar levels of business intelligence and strategic value across
unstructured data to that conventionally associated with structured data reporting. Sophisticated
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content search across text and rich media file-types, combined with trend analysis, content d
assessment and behavioral reporting, has created the opportunity to track and manage Wu
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unstructured content and digital assets with the same levels of capability as BI reporting of atr
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structured content - with associated business benefits of content optimization, asset management,
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pattern detection and compliance monitoring. c
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As is usual with new technology, levels of awareness of both the technology and the naming
terminology vary considerably. We have measured this in the report and provided a glossary of the
main terms in Appendix 2. We have also explored the user-perceived limitations of conventional
search, and the potential savings that could be achieved by application of content analytics to a
number of business scenarios such as fraud detection, asset protection, healthcare research and
market monitoring.
Key Findings
(cid:2) For 72% of respondents, it’s harder to find information owned by their organization than
information not owned by them – i.e, on the Web.
(cid:2) Of the 47% who find they frequently need to use Advanced Search options, more than half would
like something more effective. - re C
(cid:2) 70% would find advanced analytic functions “extremely useful” or “very useful.” sea o
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(cid:2) “Fsoera mrcohs”,t pcoanrttiecunlta trylyp efosr, oriuchr rmesepdoian dfielenst,’s b aubt ialiltsyo t oo f“friecese daorccuhm” ies n3t-s6 a tnimd eesm leasilss .t han their ability to h too te
(cid:2) E-discovery, Digital Asset Management (DAM), Web Analytics and De-duplication are the better ls fo n
known technologies compared to Sentiment Analysis, Copyright Detection and Digital Forensics. r uns t A
(cid:2) There are strong plans to adopt DAM, Faceted Search, E-discovery and Content Assessment in tru n
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the next 18 months. tu a
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(cid:2) The biggest obstacle faced regarding content decommissioning is, “not clear which content is c y
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valuable and which is not”.There is also considerable “Fear of the compliance and regulatory n t
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impact of deleting information.” n c
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(cid:2) Only 15% have an automatic way of finding and deleting duplicates in their content stores, with ric
just 8% able to analyze them automatically for relevancy and to delete irrelevant content. h
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(cid:2) 50% would find it of “high” or “very high” commercial value to be able to link a customer/citizen/ ed
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staff-member search across structured (database) data & unstructured documents & case notes.
44% would find it of “high” or “very high” commercial value to be able to automatically redact
(blank out) sensitive information across forms, etc.
(cid:2) 81% of those who have digital assets to manage are not using a dedicated Digital Asset
Management system but 14% of our respondents are planning to implement one in the next 18
months. 48% store digital assets and rich media on ad hoc file shares.
(cid:2) 59% would find it of “high” or “very high” commercial value if they could use a faceted search
across multiple metadata tags to cross-reference categories of rich media.50% would find it of
“high” or “very high” commercial value if they could detect unauthorized use of their assets
across the web.
(cid:2) Net spending on Enterprise Search, Digital Asset Management and Content Analytics is set for a
considerable increase in the next 12 months.
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© 2010 AIIM - Find, Control, and Optimize Your Information
Search and Research
For most people, “search” is synonymous with a Google-style presentation, with results based on
relevancy of matches across the web. There is no doubt that this can often be startlingly useful -
although it can also be somewhat frustrating at times. In fact, many information workers would be
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only too glad to have the same search capabilities across their internal information repositories as d
they have on the web. Wu
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Figure 1: How easy is it to search information and documents held on ary
your own internal systems compared to the Web? t
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0% 10% 20% 30% 40% 50% h
Much harder
Harder
About the same
Easier
Much easier
However, as we move from the more common requirement of document “search”to the somewhat - re C
more demanding needs of “research”, straightforward search engine mechanisms are unable to se o
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provide the pattern matching, trend plotting and semantic analysis that may be required. rc n
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Figure 2: For your information research tasks, how effective do you find the “Advanced Search” too te
options in standard search engines? (N=484, Non-Trade) ls fo n
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0% 10% 20% 30% 40% ns A
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I seldom need to use them ture a
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I occasionally use them n t
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I use them and find them t & s
effec(cid:3)ve ric
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I use them but would prefer m
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something more effec(cid:3)ve d
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I have access to more effec(cid:3)ve
research and analysis tools
Of our survey sample, only 47% are regular users of the so called “advanced” search functions, and
more than half of those would prefer something more effective.
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© 2010 AIIM - Find, Control, and Optimize Your Information
Taking the idea of research versus search, we asked respondents how their ability compared across
different types of content. We can see that rich media files such as audio, video and graphics lack
tools for both types of activity. The differences are more clearly shown in Figure 4 where we show
the ratio of search capability to research capability.
Figure 3: How would you rate your ability to research across the following content types? In
(N=450, Non-Trade, normalized for N/A) d
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Support/call-center logs
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Healthcare records
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Case files
Applica(cid:3)ons and claims
Li(cid:3)ga(cid:3)on and legal reports
Web content (own sites)
Web content (external, social media, etc)
Patents and research papers
Contracts and customer agreements
Inspec(cid:3)on reports
General office documents
Customer correspondence and comments - re C
Emails se o
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Video files rch n
Photo images too te
Press ar(cid:3)cles and news ls fo n
Audio recordings r u t
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Collateral, brochures, publica(cid:3)ons tru n
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Graphics/print design files tu a
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Research/Analysis Search only Neither n t
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© 2010 AIIM - Find, Control, and Optimize Your Information
Figure 4: How would you rate your ability to research across the following content types –
ratio of “search” to “research” (higher number indicates poor ability to research compared to search)
0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0
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Support/call-center logs d
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Healthcare records s
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Case files y
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Applica(cid:3)ons and claims
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Li(cid:3)ga(cid:3)on and legal reports
Web content (own sites)
Web content (external, social media, etc)
Patents and research papers
Contracts and customer agreements
Inspec(cid:3)on reports
General office documents
Customer correspondence and comments
Emails - re C
Video files se o
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Photo images rc n
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Press ar(cid:3)cles and news too te
Audio recordings ls fo n
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Collateral, brochures, publica(cid:3)ons ns A
Graphics/print design files truc n
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Healthcare records are an interesting example here in that Figure 3 indicates a lacking of basic n t
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search, but Figure 4 shows that some of our respondents have some useful research tools, and n c
similarly with general case files which can be quite complex to analyze, but yield useful results. t & s
Graphics and print design files, on the other hand are fairly easy to find, but few have the ability to ric
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analyze their content - for example, seeking out obsolete logos. m
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Looking in Figure 5 at the types of analysis capability that researchers might wish to access, we see ia
that users would definitely like to better exploit the keyword metadata, and use faceted drill-down to
quickly refine results(although there may be some confusion here with conventional keyword
search).
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© 2010 AIIM - Find, Control, and Optimize Your Information
Figure 5: Do you have access to any of the following analysis capabilities for
research of unstructured/document/media content? (Tick all that apply)?
0% 10% 20% 30% 40% 50% 60%
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Keyword faceted search and mining -to quickly d
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narrow results to topic of interest s
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Trend analysis -to iden(cid:3)fy pa(cid:5)erns in your business
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area or func(cid:3)on c
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Excep(cid:3)on analysis -to expose unusual occurrences of
business behavior
Time series analysis -to dynamically view occurrences
or trends over periods of (cid:3)me
Dimensional analysis -to compare facets to one
another for insigh(cid:6)ul or unusual associa(cid:3)ons
Correla(cid:3)on analysis - to map the relevancy of key
concepts to the queried documents
Duplica(cid:3)on analysis -using contextual understanding
of content & associated metadata
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None of these a
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Terminology ls fo n
As mentioned in the introduction, the term “Content Analytics” and many of its constituent parts are r u t
relatively new. This makes it quite difficult to measure the existing installed base. ns A
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Figure 6: Prior to this survey, how familiar were you with the term “Content Analytics”? tu a
(N=454, non-trade/non-consultant) re
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0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 te i
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Never heard of it before h m
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Vaguely heard of it but no idea what it might
mean
Heard of it but not quite sure what it covers
I think I know what it covers, but the term is
not widely used in our organiza(cid:3)on
We are using the term widely to describe
what we do or plan to do
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© 2010 AIIM - Find, Control, and Optimize Your Information
In Figure 7, we asked about each individual technology, but without defining or describing what they
are.Readers are referred to the Glossary in Appendix 2for a description of each.
Figure 7: How aware are you of each of the following technologies?
(N=446, non-trade)
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0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% d
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E-Discovery tools ary
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Digital asset management
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Web analy(cid:3)cs
Content de-duplica(cid:3)on
Faceted search tools
Text analy(cid:3)cs
Content assessment
E2.0/Social media monitoring
Digital forensics
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Image and sound tagging se o
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E-mail trending h too te
Copyright detec(cid:3)on ls fo n
Sen(cid:3)ment analysis r uns t A
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Fully familiar with it Fairly familiar with it Some idea what it is Don’t know what it is ture a
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© 2010 AIIM - Find, Control, and Optimize Your Information
Levels of Adoption
E-discovery and Digital Asset Management are generally well known, followed by Web Analytics,
which is the most widely adopted (see Figure 8). Interestingly, Enterprise 2.0 and Social Media
monitoring is an area of strong interest, but some would say this is a subset of more generic
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Sentiment Analysis. It is possible that “monitoring” is taken to mean a human overview rather than d
automatic monitoring and alerting. Wu
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Figure 8: Are you using any of the following technologies in your organizational unit? ary
(N=445, non-trade) t
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0% 10% 20% 30% 40% 50% 60% h
Web analy(cid:3)cs
Digital asset management
Faceted search tools
E-Discovery tools
Content de-duplica(cid:3)on
Content assessment
Image and sound tagging
Text analy(cid:3)cs - re C
se o
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E2.0/Social media monitoring rc n
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Digital forensics too te
Copyright detec(cid:3)on ls fo n
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E-mail trending ns A
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Sen(cid:3)ment analysis c
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Yes Planned in the next 18 months No d c ly
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Within our survey sample, there are strong growth indicators for a number of areas including Digital t & s
Asset Management, Content Assessment and Content De-duplication. ric
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© 2010 AIIM - Find, Control, and Optimize Your Information