Communication beyond boundaries

186 Pages·2014·2.74 MB·English

by  Payal Mehra

THE BUSINESS Communication Beyond M Corporate Communication Collection
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EXPERT PRESS H
Boundaries R Debbie D. DuFrene, Editor
DIGITAL LIBRARIES A
Payal Mehra
EBOOKS FOR
BUSINESS STUDENTS This handy book on intercultural communication is
Curriculum-oriented, born- ideal for the busy executive, frequent international
digital books for advanced
business traveler, expatriate, and student of inter-
business students, written
national business communication. It offers insights
by academic thought
leaders who translate real- into the finer nuances of intercultural communica-
world business experience tion and assists in decision making, problem solv-
into course readings and ing, and adjusting to other cultures. Communication
reference materials for
Lucid and practical in its approach, the book is
students expecting to tackle
replete with numerous examples that illustrate
management and leadership
Beyond
challenges during their business beyond boundaries. It goes beyond a mere C
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professional careers. laundry list approach to one that enumerates the un- M
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derlying phenomena that characterize international
POLICIES BUILT U Boundaries
BY LIBRARIANS meetings, presentations, and negotiations. It offers N
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• Unlimited simultaneous a unique South Asian perspective on cross-cultural A
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usage communication and is a must-read for those prepar- IO
• Unrestricted downloading ing to sign international deals in the near future. N B
and printing E
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• Perpetual access for a Dr. Payal Mehra currently serves as Associate O
one-time fee N
Professor at the Indian Institute of Management D
• No platform or (IIM), Lucknow, India. She has nearly 18 years of B
maintenance fees O
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• Free MARC records teaching, training, and research experience in the N
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• No license to execute field of business communication and has published A
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The Digital Libraries are a extensively in 16 peer-reviewed journals. She has I
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comprehensive, cost-effective published two book reviews and five book chapters;
way to deliver practical twelve conference presentations (four international
Payal Mehra
treatments of important and eight national—all proceedings published); two
business issues to every
completed seed money projects; and four working
student and faculty member.
papers. Dr. Mehra has also earned three publication
awards at IIM Lucknow, India (2010–2012) for publi-
cation in indexed journals.
For further information, a
free trial, or to order, contact: 
[email protected]
www.businessexpertpress.com/librarians Corporate Communication Collection
Debbie D. DuFrene, Editor
ISBN: 978-1-60649-638-1
www.businessexpertpress.com www.businessexpertpress.com
Communication
Beyond Boundaries

Communication
Beyond Boundaries
Payal Mehra
Communication Beyond Boundaries
Copyright © Business Expert Press, LLC, 2014.
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form or by any
means—electronic, mechanical, photocopy, recording, or any other
except for brief quotations, not to exceed 400 words, without the prior
permission of the publisher.
First published in 2014 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
www.businessexpertpress.com
ISBN-13: 978-1-60649-638-1 (paperback)
ISBN-13: 978-1-60649-639-8 (e-book)
Business Expert Press Corporate Communication collection
Collection ISSN: 2156-8162 (print)
Collection ISSN: 2156-8170 (electronic)
Cover and interior design by Exeter Premedia Services Private Ltd.,
Chennai, India
First edition: 2014
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
To my Father
holding on to your memories...

Abstract
This handy book on intercultural communication is ideal for the busy
executive, frequent international business traveler, expatriate, and student
of international business communication. It offers insights into the finer
nuances of intercultural communication and assists in decision making,
problem solving, and adjusting to other cultures. Lucid and practical in
its approach, the book is replete with numerous examples that illustrate
business beyond boundaries. It goes beyond a mere laundry list approach
to one that enumerates the underlying phenomena that characterize
international meetings, presentations, and negotiations. It offers a unique
South Asian perspective on cross-cultural communication and is a must-
read for those getting ready to sign international deals in the near future.
Keywords
assimilation, contexting, cross border merger and acquisitions, cultural
communication frameworks, cultural intelligence, international b usiness
etiquette, international business negotiation, language, multicultural
team development, speech acts, reasoning styles

Contents
Preface ..................................................................................................xi
Chapter 1 Introducing Concepts ......................................................1
Chapter 2 Cultural Frameworks and Communication Styles ..........19
Chapter 3 Language and Communication ......................................49
Chapter 4 Nonverbal Messages .......................................................67
Chapter 5 I nfluence of National Culture, Corporate Culture,
and Multinational Culture on Intercultural
Communication ............................................................81
Chapter 6 Communication in Cross Border Mergers and
Acquisitions ...................................................................97
Chapter 7 Implementation, Problem Solving, and
Decision Making in Cultures .......................................109
Chapter 8 Communication Skills in International
Business Negotiations ..................................................119
Chapter 9 The Etiquette Advantage in Global Business ................131
Chapter 10 Indian Business Culture and Communication .............139
References ...........................................................................................149
Suggestions for Further Reading ...........................................................155
Index .................................................................................................167