Table Of ContentVolume 14, Number 6 ISSN 1078-4950
JOURNAL OF THE INTERNATIONAL
ACADEMY FOR CASE STUDIES
INSTRUCTORS’ EDITION
Editors
Inge Nickerson, Barry University
Charles Rarick, Barry University
Editorial and Academy Information
are published on the Allied Academies’ web page
www.alliedacademies.org
The Journal of the International Academy for Case Studies is owned and published
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of scholars, whose purpose is to support and encourage research and the sharing and
exchange of ideas and insights throughout the world.
W
hitney Press, Inc.
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Authors execute a publication permission agreement and assume all liabilities.
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The Journal of the International Academy for Case Studies is owned and published
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EDITORIAL BOARD MEMBERS
Charlotte Allen Thomas M. Box
Stephen F. Austin State University Pittsburg State University
Nacogdoches, Texas Pittsburg, Kansas
Thomas T. Amlie William Brent
SUNY Institute of Technology Howard University
Utica, New York Washington, DC
Kavous Ardalan Michael Broihahn
Marist College Barry University
Poughkeepsie, New York Miami, Florida
Barry Armandi Gary Brunswick
SUNY-Old Westbury Northern Michigan University
Old Westbury, New York Marquette, Michigan
Joe Ballenger Carol Bruton
Stephen F. Austin State University California State University San Marcos
Nacogdoches, Texas Poway, California
Lisa Berardino Chauncey Burke
SUNY Institute of Technology Seattle University
Utica, New York Seattle, Washington
Thomas Bertsch Gene Calvasina
James Madison University Southern University
Harrisonburg, Virginia Baton Rouge, Louisiana
Steve Betts Yung Yen Chen
William Paterson University Nova Southeastern University
Wayne, New Jersey Davie, Florida
Narendra Bhandari Wil Clouse
Pace University Vanderbilt University
North Brunswick, New Jersey Nashville, Tennessee
Barbara Bieber-Hamby Clarence Coleman
Stephen F. Austin State University Winthrop University
Nacogdoches, Texas Rock Hill, South Carolina
W. Blaker Bolling Michael H. Deis
Marshall University Clayton College & State University
Huntington, West Virginia Morrow, Georgia
Lisa N. Bostick Carol Docan
The University of Tampa CSU, Northridge
Tampa, Florida Northridge, California
Michael W. Boyd Scott Droege
University of Tennessee at Martin Mississippi State University-Meridian Campus
Martin, Tennessee Meridian, Mississippi
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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EDITORIAL BOARD MEMBERS
Martine Duchatelet Robert D. Gulbro
Barry University Athens State University
Miami, Florida Athens, Alabama
Steve Edison Allan Hall
University of Arkansas at Little Rock SUNY Institute of Technology
Little Rock, Arkansas Utica, New York
Andrew A. Ehlert Karen Hamilton
Mississippi University for Women Appalachian State University
Columbus, Mississippi Boone, North Carolina
Henry Elrod Heikki Heino
University of the Incarnate Word Governors State University
San Antonio, Texas University Park, Illinois
Mike Evans Terrance Jalbert
Winthrop University University of Hawaii at Hilo
Rock Hill, South Carolina Hilo, Hawaii
Werner Fees Marianne L. James
Georg-Simon-Ohm-Fachhochschule Nuernberg California State University, Los Angeles
Nuernberg, Germany Los Angeles, California
Troy Festervand Marlene Kahla
Middle Tennessee State University Stephen F. Austin State University
Murfreesboro, Tennessee Nacogdoches, Texas
Art Fischer Joseph Kavanaugh
Pittsburg State University Sam Houston State University
Pittsburg, Kansas Spring, Texas
Barbara Fuller William J. Kehoe
Winthrop University University of Virginia
Rock Hill, South Carolina Charlottesville, Virginia
Ramaswamy Ganesan Wasif M. Khan
BITS-Pilani Goa Campus Lahore University of Management Sciences
Goa, India Lahore, PU, Pakistan
Joseph J. Geiger Marla Kraut
University of Idaho University of Idaho
Moscow, Idaho Moscow, Idaho
Michael Grayson S. Krishnamoorthy
Jackson State University Amrita Institute of Management
Jackson, Mississippi Tamil Nadu, India
Richard Gregory Dave Kunz
University of South Carolina Spartanburg Southeast Missouri State University
Spartanburg, South Carolina Cape Girardeau, Missouri
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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EDITORIAL BOARD MEMBERS
John Lawrence William B. Morgan
University of Idaho Felician College
Moscow, Idaho Jackson, New Jersey
Jonathan Lee Inder Nijhawan
University of Windsor Fayetteville State University
Windsor, Ontario, Canada Fayetteville, North Carolina
John Lewis Adebisi Olumide
Stephen F. Austin State University Lagos State University
Nacogdoches, Texas Lagos, Nigeria
Rod Lievano Joseph Ormsby
University of Minnesota Duluth Stephen F. Austin State University
Duluth, Minnesota Nacogdoches, Texas
Steve Loy Karen Paul
Eastern Kentucky University Florida International University
Richmond, Kentucky Miami, Florida
Anne Macy Steven K. Paulson
West Texas A&M University University of North Florida
Canyon, Texas Jacksonville, Florida
Edwin Lee Makamson D. J. Parker
Hampton University Tacoma, Washington
Hampton, Virginia
Paul Marshall Terry Pearson
Widener University West Texas A&M University
Chester, Pennsylvania Canyon, Texas
James R. Maxwell Edith Piaf
State University of New York College at Buffalo LI schools
Buffalo, New York France
Steve McGuire Rashmi Prasad
California State University, Los Angeles University of Alaska Anchorage
Los Angeles, California Anchorage, Alaska
Michael McLain Sanjay Rajagopal
Hampton University Montreat College
Elizabeth City, North Carolina Montreat, North Carolina
Todd Mick Glenn Rhyne
Missouri Western State University Mississippi University for Women
St. Joseph, Missouri Columbus, Mississippi
Kenneth K. Mitchell Ida Robinson-Backmon
Shaw University University of Baltimore
Raleigh, North Carolina Baltimore, Maryland
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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EDITORIAL BOARD MEMBERS
Sherry Robinson Joseph Sulock
Penn State University UNC-Asheville
New Albany, Pennsylvania Asheville, North Carolina
Joesph C. Santora Jennifer Ann Swanson
Essex County College Stonehill College
Newark, New Jersey N. Easton, Massachusetts
Sujata Satapathy Prasanna J. Timothy
Indian Institute of Technology Karunya Institute of Technology
New Delhi, India Tamil Nadu, India
Elton Scifres Jeff W. Totten
Stephen F. Austin State University Southeastern Louisiana University
Nacogdoches, Texas Hammond, Louisiana
Herbert Sherman Jack E. Tucci
Southampton College Mississippi State University-Meridian Campus
Southampton, New York Meridian, Mississippi
Linda Shonesy George Vozikis
Athens State University University of Tulsa
Athens, Alabama Tulsa, Oklahoma
Mike Spencer Rae Weston
University of Northern Iowa Macquarie Graduate School of Management
Cedar Falls, Iowa NSW Australia
Harriet Stephenson Greg Winter
Seattle University Barry University
Seattle, Washington Miami Shores, Florida
Philip Stetz Chris Wright
Stephen F. Austin State University Central Missouri State University
Nacogdoches, Texas Warrensburg, Missouri
Jim Stotler Thomas Wright
North Carolina Central University University of Nevada - Reno
Chapel Hill, North Carolina Reno, Nevada
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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JOURNAL OF THE INTERNATIONAL
ACADEMY FOR CASE STUDIES
CONTENTS
EDITORIAL BOARD MEMBERS ............................................... iii
LETTER FROM THE EDITOR ................................................. ix
ARCTIC FREEZER PLANT .....................................................1
Michael J. Pesch, St. Cloud State University
Sohel Ahmad, St. Cloud State University
Timothy Nebosis, St. Cloud State University
MAGINET.COM:
COMPETITION IN e-ENTERTAINMENT SERVICES ........................13
Seungwook Park, Inha University, Korea
Mohsen Modarres, Fort Hays State University
Kookchul Lee, Kookmin University, Korea
BIO-DIESEL PLANT LOCATION DECISION .......................... ...........21
Scott Metlen, University of Idaho
Doug Haines, University of Idaho
Amanda McAlexander, University of Idaho
THE EFFECTS OF PERFORMANCE MEASUREMENT
ON A DELIVERY COMPANY: A CASE STUDY ...........................35
Harry McElroy, Sonoma State University
Wingham Liddell, Sonoma State University
Vincent V. Richman, Sonoma State University
Karen J. Thompson, Sonoma State University
THE GREEDY SEVEN ........................................................47
Wendi Boyles, Henderson State University
Carl Stark, Henderson State University
Toney Livingston, Henderson State University
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
viii
ROLLING THE OATS ............. ...........................................53
Graham Elkin, University of Otago, New Zealand
THE U.S. FLOORCOVERING INDUSTRY - 2006 .................................59
Marilyn M. Helms, Dalton State College
Joseph T. Baxter, Dalton State College
DOTA’S SOFTWARE RE ENGINEERING GROUP:
WHAT’S GOING ON IN YOUR DEPARTMENT, JIMMY? ....................73
Harsh K. Luthar, Bryant University
Shirley Wilson, Bryant University
TOM BROWN INC.:
SURVIVING IN THE OIL AND GAS INDUSTRY ...........................89
William T. Jackson, University of South Florida at St. Petersburg
Mary Jo Jackson, University of South Florida at St. Petersburg
Larry A. Johnson, Dalton State College
SUNNY VIEW MEMORIAL HOSPITAL:
A DAY IN THE LIFE OF A BUSY HOSPITAL
PHARMACY MEDICATION ERRORS, MANAGERS,
AND MISSING MEDICATIONS, OH MY! ................................103
Jessica N. Wine, Nova Southeastern University
Nile M. Khanfar, Nova Southeastern University
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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LETTER FROM THE EDITOR
Welcome to the Journal of the International Academy for Case Studies’ Instructor’s Edition.
The editorial content of this journal is under the control of the Allied Academies, Inc., a non profit
association of scholars whose purpose is to encourage and support the advancement and exchange
of knowledge, understanding and teaching throughout the world. The purpose of the JIACS is to
encourage the development and use of cases and the case method of teaching throughout higher
education. Its editorial mission is to publish cases in a wide variety of disciplines which are of
educational, pedagogic, and practical value to educators.
The Instructors’ Notes contained in this volume have been double blind refereed with their
corresponding cases. Each case for which there is an Instructors’ Note contained herein has been
previously published in an issue of the Journal of the International Academy for Case Studies. Each
case was required to have a complete teaching note before consideration. The acceptance rate for
manuscripts in this issue, 25%, conforms to our editorial policies. This publication also conforms
to the AACSB requirements to publish case notes which are considered by that body to be of more
academic value than the case itself.
If any reader is interested in obtaining a case, an instructor’s note, permission to publish, or
any other information about a case, the reader should correspond directly with the author(s) of the
case.
The Academy intends to foster a supportive, mentoring effort on the part of the referees
which will result in encouraging and supporting writers. We welcome different viewpoints because
in differences we find learning; in differences we develop understanding; in differences we gain
knowledge and in differences we develop the discipline into a more comprehensive, less esoteric,
and dynamic metier.
The Editorial Policy, background and history of the organization, and calls for conferences
are published on our web site. In addition, we keep the web site updated with the latest activities
of the organization. Please visit our site and know that we welcome hearing from you at any time.
Inge Nickerson, Barry University
Charles Rarick, Barry University
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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CASE NOTES
Journal of the International Academy for Case Studies, Volume 14, Number 6, 2008
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