Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy

188 Pages·2002·1.14 MB·English

by  Ann Marie Sabath

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Praise for Business Etiquette
“This book teaches individuals how to represent their
companies, their products, and themselves with confidence,
polish, warmth, and professionalism.”
—John Daw, Vice President of Field Sales,
Marriott Lodging
“Gets right to the heart of the matter. An invaluable
resource for anyone whose work involves interaction with
others—and that’s just about all of us.”
—Brandon Toropov, author, The Complete Idiot’s
Guide to Getting Along with Difficult People
“Helps individuals to determine which behaviors to
maintain and which to modify in order to achieve confi-
dence and, ultimately, success in the world of business.”
—Robyn M. Hildal, Ed. D., Human Resources
Manager, The E.W. Scripps Company
“Up-to-date and easy to read—a big departure from
most business etiquette books.”
—Sheila Casserly, President, Celebrity Focus
“Assists individuals in enhancing their understanding
of the ‘perception impact.’ ”
—William H. Bagley, Regional Director
of Human Resources,
Deloitte & Touche

SECOND EDITION
BUSINESS
ETIQUETTE

SECOND EDITION
BUSINESS
ETIQUETTE
101 Ways
to
Conduct Business
with
Charm & Savvy
ANN MARIE SABATH
The Career Press, Inc.
Franklin Lakes, NJ
Copyright © 2002 by Ann Marie Sabath
All rights reserved under the Pan-American and International
Copyright Conventions. This book may not be reproduced, in
whole or in part, in any form or by any means electronic or me-
chanical, including photocopying, recording, or by any informa-
tion storage and retrieval system now known or hereafter
invented, without written permission from the publisher, The
Career Press.
BUSINESS ETIQUETTE, 2ND EDITION
TYPESET BY STACEY A. FARKAS
Cover design by Design Concept
Printed in the U.S.A. by Book-mart Press
To order this title, please call toll-free 1-800-CAREER-1
(NJ and Canada: 201-848-0310) to order using Visa or MasterCard,
or for further information on books from Career Press.
The Career Press, Inc., 3 Tice Road, PO Box 687,
Franklin Lakes, NJ 07417
www.careerpress.com
Library of Congress Cataloging-in-Publication Data
Sabath, Ann Marie.
Business etiquette : 101 ways to conduct business with charm and savvy / by
Ann Marie Sabath.—2nd ed.
p. cm.
Bookz ISBN 1-56414-614-6 (paper)
1. Business etiquette. I. Title.
HF5389 .S228 2002
395.5’2—dc21 2002017535
Acknowledgments
My acknowledgments go to...
That man of vision, my publisher, Ron Fry.
My parents, Mary and Camille Sabath, whose actions
taught me both the work ethic and the importance of
hospitality.
My Aunt Nell who showed me that “What you do is im-
portant, however, the way you do it is even more important.”
My children, Scott and Amber, who have been my “test
cases” for grooming the “McManners” Generation.
My dearest Thomas Byron who continues to be my
sounding board regarding what is “appropriate.”
My colleague, Suzy, whose attention to detail exempli-
fies the way all organizations should conduct business.
Elin Woodger, who helped with text development and
editing.
My literary agent, Brandon Toropov, who made this
book a reality.
Our client companies who have requested us to rein-
force to their teams the importance of doing business with
charm and savvy.
My Cincinnati Downtowner newspaper readers who
have submitted questions about their own business cour-
tesy dilemmas.
Our many business etiquette hotline callers who allow us
to assist them in overcoming their “moments of hesitation.”
Our certification graduates who assist our organization
in preparing present and future business leaders to live by
“The Golden Rule.”

Contents
Introduction
Why You Need This Book................................11
Chapter 1
Opening Moves: Making Initial........................21
Encounters Work
Chapter 2
Business Dress 101: Handling Attire ................33
Problems in the Workplace
Chapter 3
Correspondence: Putting It Down in...............45
Black and White
Chapter 4
Sound Advice: Making the Right......................65
Phone Impression
Chapter 5
Cubicle Protocol and Time Management:........91
Functioning Well in the Office
Chapter 6
Meetings: Getting It All Together..................107
Chapter 7
VIPs: Dealing With Key Decision-Makers ......117