Armstrong's handbook of human resource management practice

792 Pages·2012·13.51 MB·English

by  Michael Armstrong

i
ARMSTRONG’S
HANDBOOK
OF HUMAN RESOURCE
MANAGEMENT PRACTICE
ii
THIS PAGE IS INTENTIONALLY LEFT BLANK
iii
12TH EDITION
ARMSTRONG’ S
HANDBOOK
OF HUMAN RESOURCE
MANAGEMENT PRACTICE
THIS PAGE IS INTENTIONALLY LEFT BLANK

Michael Armstrong
KoganPage
iv
Publisher’s note
Every possible effort has been made to ensure that the information contained in this book
is accurate at the time of going to press, and the publishers and author cannot accept respon-
sibility for any errors or omissions, however caused. No responsibility for loss or damage
occasioned to any person acting, or refraining from action, as a result of the material in this
publication can be accepted by the editor, the publisher or the author.
First edition published in 1977 as A Handbook of Personnel Management Practice by Kogan Page
Limited
Seventh edition published in 1999 as A Handbook of Human Resource Management Practice
Eleventh edition published in 2009 as Armstrong’s Handbook of Human Resource Management
Practice
Twelfth edition 2012
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
permitted under the Copyright, Designs and Patents Act 1988, this publication may only be repro-
duced, stored or transmitted, in any form or by any means, with the prior permission in writing of the
publishers, or in the case of reprographic reproduction in accordance with the terms and licences
issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the
publishers at the undermentioned addresses:
120 Pentonville Road 1518 Walnut Street, Suite 1100 4737/23 Ansari Road
London N1 9JN Philadelphia PA 19102 Daryaganj
United Kingdom USA New Delhi 110002
www.koganpage.com India
© Michael Armstrong, 1977, 1984, 1988, 1991, 1995, 1996, 1999, 2001, 2003, 2006, 2009, 2012
The right of Michael Armstrong to be identified as the author of this work has been asserted by him in
accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 6550 6
E-ISBN 978 0 7494 6551 3
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Armstrong, Michael, 1928–
Armstrong’s handbook of human resource management practice / Michael Armstrong. – 12th ed.
p. cm.
ISBN 978-0-7494-6550-6 – ISBN 978-0-7494-6551-3 1. Personnel management–Handbooks,
manuals, etc. I. Title. II. Title: Handbook of human resource management practice.
HF5549.17.A76 2012
658.3–dc23
2011043139
Typeset by Graphicraft Ltd, Hong Kong
Print production managed by Jellyfish
Printed and bound in the UK by Ashford Colour Press
v
Contents in brief
Preface xxxv
Part I The practice of human resource management 1
01 The concept of human resource management 3
02 Strategic HRM 13
03 Delivering HRM 31
04 HRM and performance 49
05 International HRM 61
06 Human capital management 71
07 Knowledge management 81
08 Competency-based HRM 89
09 The ethical dimension of HRM 99
10 Corporate social responsibility 109
Part II People and organizations 117
11 Organizational behaviour 119
12 Work, organization and job design 137

13 Organization development 155
14 Employee engagement 167
15 Motivation 181
16 Commitment 193
vi Contents in brief
Part III People resourcing 201
17 Strategic resourcing 203
18 Workforce planning 209
19 Recruitment and selection 219
20 Resourcing practice 239
21 Talent management 255
Part IV Learning and development 271
22 Strategic learning and development 273
23 The process of learning and development 279
24 The practice of learning and development 289
25 Leadership and management development 309
Part V Performance and reward 319
26 Performance and reward basics 321
27 The practice of performance management 327
28 Strategic reward 349
29 The practice of reward management 363
Part VI Employee relations 391
30 Strat egic employee relations 393
31 The employment relationship 401
32 The psychological contract 407
33 The practice of industrial relations 413
34 Employee voice 419
35 Employee communications 425
Contents in brief vii
Part VII Employee wellbeing 429
36 The practice of employee wellbeing 431
37 Health and safety 439
Part VIII HR policies, procedures and systems 449
38 HR policies 451
39 HR procedures 459
40 HR information systems 467
Part IX HR skills 473
41 Strategic HRM skills 475
42 Business skills 483
43 Problem-solving skills 493
44 Analytical and critical skills 497
45 Research skills 503
46 Statistical skills 513
47 Selection interviewing skills 519
48 Job, role, competency and skills analysis 533
49 Learning and development skills 549
50 Negotiating skills 555
51 Leading and facilitating change 561

52 Leadership skills 571
53 Influencing skills 579
54 Handling people problems 585
55 Managing conflict 593
56 Political skills 597
viii Contents in brief
Part X HRM toolkits 601
57 Strategic HRM 603
58 Human capital management 611
59 Organization design 623
60 Organization development 627
61 Employee engagement 633
62 Workforce planning 641
63 Talent management 653
64 Planning and delivering learning events 661
65 Performance management 669
66 Strategic reward 683
67 Total rewards 693
68 Job evaluation 699
69 Grade and pay structure design 711
70 Attitude surveys 723
Subject Index 733
Author Index 749
000123 SLLLPtIHTURHsITTACTSPHDIHTTTCTTPCnnnutethrhhhhhhhhhiiiineraearRRRRtttsssmerrpisrrreeeeaeeeseeedtttltsfaoeMM oooep iitrapsesa pcnrHHrrHooorcvte dddoc tcreosoervoaeoghafff retpoeuuutcrscRRR otallnlaitfuiTgFEt oohee trincccculn tv tice ni dsoxSiaii ttutidniesdrxvIraeevgofic ntiiincxHyiobsgeroagooeoreeh pnaeuento ixgcs ilvlscly fH nnnsnitldRoeeretiTrsetpvp butiu v2eeos H sge e-ufoHhhrMoi8aaot ame s0b s413w ntrns yt btrRfo2xlrser42Maeeot h i y x g 3xoSurobl st o eM3 if14xxaaphieHur3pnman ofx 2 6vxndtcre h21stn eerri Rhxoeo o i ii3 iugtozavs3simufedfhM ai ier1 mscomcfeeettgas o httwlfi osaHn oa oariei2sfn3c aon nr nt0RoiciH4girn nes zgfr ooaMeasr ae iRrStnftneoltse srsH ciMotas guo fhe1luo4 i3Rcnp e6c hcr4t8u t6MocoHoHu reornfc s mRR fmct e 1aehS M8f aapnHeumnt dn nH Ra1 oac sg4MRrftnte ieuHo ma fdsnug1Reeo n7ennM3ucttm4ts r i 6oce7xnenx v t3m 73anagement 1 ix CSLLLPTITIHTURHQSITTACTSPHQDIHTTTTTQHITHDHPTQIIIIGMQHITTTAHHIQKIKTTKKTQCICCUADCQTITTEEJEHEQCICSCTTBTPIOIOTHOOOCIQRWIWOJRQOIOTTOOOQEITTDOEEEMQMITTTMMMQCITTCCFDQPISITTSBTQWIWITTWAQRITDADISACPCOFDQRIEEERAIRQTITTDWMCQLISILSALTLQTIHTOTSQTIIADTPBERQLILTLLMCQPIPITTPRQTIMMMLP3QSISTCRRFIQTIRATTFNPMJBCREEAQEISITTEEEMMIQTITTLEMHQTITTTHTDQRTITUCCIQEITTCELSEPQEITWACEQEITIRTMWMSBSGQHIMHCHHAOMCHOQHIHIWOSFIQHWCDGRQHIRTFIeQHISITTTTTTTHTQBIBFBPIPTAIEALCCDRITPQMPSIFMMCRCTTSISPPQCDJIDJJRBTSLICMJNITSNLITTCRTLITLWLTTEIIPCMFCHIDAHHDMIHHRPITUPDDHISPTSSHPTTRIOPAAROPEPTDEDWPFBTPTTTTRSTOPPPPPSADAADIPPTSPTADTPICIPIMJPTGPTACDDGPCJAPIAIDPSAnnnnnnnnsnnnnnnnnmnnnnnnnnnnnnnnnnnndnnnnnmnnnmnnnnnnnnnnnmnnnnnnnnnnnnnnnnnnnnnnmndmmnyroreweeeyyoaaaaaaaauoooooooorhoooeeehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhahhhhhhheeehehhhehehhhhhhhhhhhhhhhhhhhehhhhhhhhhhhohehehhheheehahhhhahhhhiiieeeeeeeie6ia-ieooeeoalarrrrrruuuuuuuuuuuruuruttnnnntqtttmnnnttemmmttelvttmvmtmmmmmxtflmmmeeptvlteelktftttmmultitUUeeeoeeeeeeeeeaedeeceeeeoeeeecoaessoirpooopoooShoorupthhbaiplrrioooapouooauuunnrroaoohaobinrnnlnhatRnRReRRoeiluuuseRoreeeeeoeoioenreeeeeRRRirRRReoeeeaiaaeaasaeRurieeereerevvaaasssuuuusuuuuurrrrrururrrrruuuuuuufuuuuruuuunuunuuuuuuuucruuuuunuurraaaaalttttttttttttttttttttttttctttdtttttetttttttttttftttttttttHtttttttettttttfltttttttetmmemmaffeooooeioppprrgoahhhreoooorrarraaaarraraaagaaaesreeeeasarrrarrottooooooollllllllaaatnssctiihiihhhiiheesbcbbbbbccbbioiioaabyyflrvraaaaaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeaeeeaeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeegeaeaeeeaeaaeeeeeeeeeggggggggggggpgiiggrroorrrr0rllrrsosoxcrrrtrrrlrrrrrrrssprrrrrererrorooorrurrrprrrhhhrrrrrrelrrrrrrlrrrrrrprrrprrrrtrrrrrrrepprrrrrrrrrulrlrrrrrrsrrrrrcprprpreewwwweeeeeeeesnflcstlscmfadasglhssalstitttttnnnnninnpmmmpmrrammnpoespnllpmlnmsssaarmaaosaaaaoeenuewvvwvvwvwvvvvvidaaavaaaaaaaeaaaavatttdlummmRfiaaniaaaacasfiggaamsfisrilTnndnnlnBeeeeeeeeeeeeteeeeieeeeeeeeeeeeaeeeeeeeeeeeeeaaeiiaaeaMM MMef eeMrunqunmmeeeennnnnnnrnnnnnnckcnngsfnfffflllsffhvgtgfbbcppppippppppppppteneetteioooioohoboooooiiiooooopoatotttoooooopppoeooooooooooppoopppophooopoepoppoooaooooooooootoaaooonooooooooopponeotrrrrrorrtteyitvre iieiiilddppdaaaRatta tddll rrrrdd , r dddd utotaeui i eisaaaaaaaaaaaacaeeryapppisseaacpp-vrewwwwroporsseiosocvccc-iprrirlaaarellclaiiillscnellllllleeeeeeeeeennnnnnnncceeooooolooeurantcttcttttttckttccsttttsllssllllul dddlddglsiitrldricrtrdriairrpcluuveuesitiiiiheenn-nnnoondrkkkkkkkllHiodondec adiefmeuooonnnenniinsssssssssssssssssssssssss ssssssssssssssssrnnnnnspcpcnrHHrrHicncccpcemnrobsnsmtmpmiosclrrpbpinnmmpcprpbenbppspppmeipwfsssssssnprcrmqshpmerjgiii fpt iceeennnyyccuyyeyeye-ctduetiei a aaaaagsiiadaaaaaaaeaatatttstssiaginggJicdcnuseevim llaoooooooooooooirwirnssvvvvddddd-ndnaddddddddaddlddddddddllldteddddddddddllddllldl-ddnldgldtlldddddtddddddddddaddtdddtddddddllsdied c nienvleeeeeeeeeeeeeeercceeeoppppoommeoofiiommidceeaammimeemrieeeohpnptraaannnnncnnnnnnonipnktannemuahsaeti oaoosaaaannnntcannnccooirbMa sllkvitteteereooadhaeuoeguaaoolauecnaaaaa y oooo oooooooooo ootonignicalllllulullllttttttttiytrrrrrrrnhrrfins r hhhhh pntpnlllllelu, fff–frrHopaapcdnannhhee n oo rttttstttttttttttttittttttttttctttttttttttttcttittievvtretrcssssooooooooettoitttttttetlriffftiififtntittiieetvnsiiiipoivrhaautapaarbruroarrramaasssrrlraruurrnrrrrrcguggggggggggguruugEeefmmmeeeapmfmemeeneooooooooootaaaallllsr aaeol coiosoniiiii aon nieiOissiiiesssssssssssssiogotaeaatouuuuuauauuuuuuuuuuuuuuuuunuuruuuuuuuuuuuuuuu uouuuuuuuuuuuuuuuuutuuuuuuuuuuutrutu d vllassmmmmmmmRRRtgssaoooougggggggaggggggggnnnainrnsainnlnn dnaeeeerrnaanainrrieemnnnnlnrrerrrbslillllglpiiiiiiiaiiciiiiiiiiiiiiiimiiiiiiiiiiiiiiiiiiiittiii iiiiiiiiliiiiisuriioiireeeesostortnnrrrrrrrrnrnneielllll gigriiiiannngnngcccnillictenww vvztyyyyyyyyyyyyyymmyyasllheeeeeoecrooneeaanooaeanolleoeraeddddg ooaacypfyrcetlllillttitialtdiaas lee igraignrcoommmmmpadresa iiiiiekagaaTnn nao iioooooooooozzzzzozozzzzzoooooooo oozooooooooooooogozoooootdioiraazzai ihntnoueieninntntnnnntsustmtstsyyytsl occooaaiioueuiiclcd ssggttttseepppssapleesssirpjstamnttFEHitreeiiiiiiiiseiirrrinc a sssr gnc ipppppapappppct iRniaisaaaaaaa ceaeeeeeeeeeeeecnonelllsCafttffacads dm v nsossscstctf nntthaaaaar torotccccccicccccccccccccccccccgcccccccccccccccccccrcccccccccccccccccccccccceccccccnreiiiohnsnamrrrrwpwniifHdiiiiiiiiiiiii ttttmgegcciggs sg ftttttcageg ggggeglem eeetennnnnnnvvnnin niiiiraraeeeuuuuuuufeeeeeeeeeeeeeeeranddddoomrco rrccccssasadsstst o iggg gg goepoRp cvvwoHoaiiiirpiaaoacaccisaaicpbaccaca llffihaaaaaeaaaaaai aiieeaaneeteeoteeoet auhoopnooyl larnhlcccccccfcccccccc ii tattanre anrcccleor oiiiic icc gdhieaano innnnnncccnnnnttnnnnnnnnnnnnnnnnnnnnnnnnnninn nn nnnnesncphheiggyuyssaaaaaaeaaaa hhthhhcctcsctrile hccccriimmnninnasteeeennnmnsssiittiat eoooottttttttttsd sracoloto oauauhnnnnasstitewwmmlrelwwditerchhhhueiiiimikimii mg iiy i vgmspmfueexdoohcnnnnntttttttittttttttttttttttttttttttttttttttttttttttitttttttt ttttttttttiit may- egr sgbssto oaanSsrzoiiin ione nitegtsoMeenagsniaiasoiRoivoiiaTf c H n nnleau glaaaaaytvvvvatf itttt ,l lc ee ggeeggg ggggg cgsn rrrrrrrrennenereneeeeeneeeeneennnegggggnnn onuarrncnnenpeeinnenteooneneiattttttttttttttinmn nn f rfbriciffhhheeeeeeeeeeeaooooioooooooooooaoorllna R i eirioeecssdoo nnnndstlnnpnledeyfnrgfnssofirtgee molvx1l244llnn6iiiiiiaiaaiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiioiadirn eay taa nfnnnnfn nmpcyyeseeteieeeeiisaie g lnssssssssssssgggssssssssssassssssssssfssssssss -atiolae crlvRosy caaaaabiiff aiiiffe orrlkev agrs nnnn aiiylnn sie nnnniriioiiprerenoestaaignhogtaaggsdppniii srmemeee eeeeieeer ni e ii i heaHfigeCiiiiiiiiiiirfilLirrerHg rHHHiiroooo ononooooooooooooooooooaootooooooooooooooooododdddooooooooooooooooooooooi o oi nra unenocnppeiciinkngouonsieo cic Iaaaannmnnn y ria n d ppipppi tefflyHnnHeb eccssmbgdgeo acavh ccccocnoiecs lmnu t iih nnteht gg g g g oeogao ggnoamb nbeeeebaagongnriiisiossiisisffinsi ddoooooooooooeooo eeiie iingpgegpgtlgboooope0gormgggggggoofgffflftootffffffffffffscrugxtseas ppppeenssRenpntesttgtosttsttel esseioenrrcy a apedyofceeaassin aeeeevr937gg9 n nf ootocNnsspeeecccccwbaa ccttlpnnnnlncppppyy oMinknn Ii g ceedio rnnnniinnnnninftHttttltntess otiwwtshcyccccoeggpevtbrrrrvccweey Henrl mnat ginp ep ooiueoeasssm nt nsc titatiamt&miicnnnnnanannnpnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn n nnnnnnnnnnnn nnnnnnnnnnicodoblllloso snori p e r tdn amtielsd naiigalaaikkfgal piiptnsaaaaaaaddeieeeeie vl o nskppppoSa sn u Nojoq aa afulloli llridfsssssssRRkRRRbcrolettsi 1 rnr r gramtasmwdu u n denoy u l i ixennnnntnnnnnnhhanicnkhhtnnennehhh, t eal nm u tooooooouuuuonreeeeiipfllloli ntimteiiiiiiilli ffaHcnn p nileliRdReiiinnnndssssasnrgi konsa n ai tn nkrmeowwwezeeeegsneperpditsottttttettttttpaa e i s 643i 6roddffdtt ryememlseealdddddvCadststtttaopobooaeot tttop yyyiwepposceceiaoomvroxgggggggggntoooosroeour s rssaanaaeaannaaoooonc cccccccvvoce mmmmp ttcasosduesel oesllotttsp ffeetHeraoogHtnDt i p hiottstcis l e e n nt t i i prr rfm lar regggggl tidyifpoa s pi ipRmit sas gens adpoaeicvssRue ihhhhhhhhhhhh v m glllltiaedpcs ar uys euollnth hevv RrD ii iireeofl ttttrHn gsav Hottsns ef r csaaaaa a ald nttgaeaaaaleaeplldiolnntr’nffffffefaaaafo llllcviaii onntoogs sslaa iMsonMMMMf sDrttgg ge aongcerzvetteaaaaogfu rro o rin-lnetktmhfpreaaaalnmpaogyiinee b i tcekttw nioaa op ooooaoo oeo oovipm eltMtte icca fnogwraers a nmmnnn ii fyRoooo p a dnsyntni gnss HHt lltgeandiraaaaangnlggngggpwrgwndt-Srcatclafinean dddddareuoddnsl errsprahfaooonerflae aiimneoy wnue loncdkn rtccbsed pl aaaroe eeeeeoa ho om aammrlmmlbrruclltf oic dfsdic elntwmd ap rlgennefefheeeeeeeeeeeeddddd ividpsssCironeyCiiiEnaoahcctlc tpdpHrbrrrcsHc eaoooooooosale s lllllllshhaim ffffhfrr sg-ttttaodegoeaMm oobfc nsggor ie i ega aarlacuaidomcllllldd ansn oriaaaaaictsennnns u en a dnp t so ts iinsheoltrroyeereoncdestnsvyndymflosgr glnefiiserdvit rplnnoindRaesovegsoefRafffffffffpfvooolle g k ichrlflluorhoottttddddeopofrffnr e l p tupn sE eeceacns ettgeeeeetaeaa d iiiimki noooocHaili owc rieeeeesceinreecenleeklle c eiirriirdtonnr Rna fvvoaeeldromaafngoidnt reeHdoitonsgumrmmcmmmnaernahhcabodvRR oitllieeer helnoeoeglahaeokggsoee a neeeee n o o abbccpdlb nrhye ltcttiiccccenol l unla e o fffffffufpHnlen oolanellnigHleaXyooooodiiiiemmnon mmrmt tnnnncsnn ag ao teeloti nasMna siM riipwlmtyras t tssl iirtnnnnesrcdgwuioloeeetant utrdddg fdoimtcteRaoeRtes d iilyaeei iianmeeiieggfhd cgaefnii ooraaalsaatttttttttttticcapomsagil cahttnnta siipseooooe rrg gg myhlprwiemtlefenhndnvoaoipgusorem evngldoaesrittttt fiicvvvvllllv irtnhhk fo iitXlls dends im a iommeovterryesddsicesitvr olieev cc mgcm nseuhncrb-o lcys raiie anemtsieevsulcecsiu cdfinl hgesmdmm vvvvvydaiaaaeHRreenmn g rnep dgan deeriomiemtsn mo mjicvinmeeeettnsgooooooooooooss reaeeetngMM rufhhpginiaaRcne nrnnns pdl clpta eip aaaa n aemopreclecmmp ltridpngoaot eo eernyyyyylnh c eriiiipli catcnymtb ssricmcums welebuatiirnrnnv nnSnvw eeRmdpkcasaeonmcnR t h aua ayyphsee ueeegze seehnfia oz igalet seeeennnn euipeeeeiMMbukemnmoteeut tlensotrril nciphrt paneadeCwtyliorooea ituu fonnnniomn iueicteivetekluu fwaepanrauoegeeatn eew oeeeee i sfiqt dormn eaddy nrlllnnda mdiflfii hs rz ingecdsia tsoyiuoemsa nditne eal emiehhgigueasluoieon aiewwrssc egggg eoooooooooooonessyeo tb tt eeenlgimi wouto erogelemroemmsrmnieeesn cep s daffolouuoesrt a nRii rr g avueegnrittgoLroarip aennctncaa tm aderiaaankaasoldsn pcpcamgte dplziece nre-nnsnnnadytHfo wamnc ecnen tomrasllllsssslapmemmmr eooooralmerneofgamI pccaeiaatteeIur eresoooeeannldranopaitfffdmmrgggg pli i eaeadr senniw ao cccinlissotopbpogemseaeellllll nuo p uopoienaeSaueeh iiuhtieetr oinnaenseaea eeaaoooororpneronp eetubod i aylaanohntonsrnf oor hnw eeeesllllllllllllid Sio nlreen esr gmg Sen-lrn ttoenifept p nnfrnikooooogasstumii rlr amoo qpnntcapll coztd nr g ggigg iov rkseeygivadnua&nnwclemggtdiytsug enagusre ie k l umnt ttttttttn ef rt rnkkkkkkkkkkkkzfdaeasaennnd ngn adaieirwiiec nubw nffffmr aooeareenz tlociniosn pirvfff monasaooo guolo tenr e emsasnoueer oreiirmi anfRlfHHisegppta afppusnnenilefeagnoongcm llninfiwwclruro iavvuepsliaentd spdmgRpppppsccpoeniednn ltis as es op n edmntcseeerle o akueesligmmmmmpHur irsnppgtste spithlriccgefeeeospsee avi lHlcatdf dieaeitppppp to ino bfaakulezs v atnep geeeeeeahonaasdt e neorsam e cdfotakenrosiiiiiiiiiiiiiapntrgg lasnnnatedoessnoidvesrtsdphpdduatvi sn iosttdspgug wscduntyootfsntoDogin strteegcp nnnvp rltHhHnyyvnrl ukdsosthliegrmntcttter ioieiisattttttttttttvytsrllllreettne inepdsaiamal pes ntlirmuprntir rocde oae ii nummmmoymrntruiggt apMhea oessse dapmoer aaanlrt nq inRRaleynrod rggdoo io miluh ymneth nnnnninooastanniotoio elieommmmmn liomsilm eciepl i hmmmsemsmngeddy aasedsgetfis eioe cchhh igm rnme r Railied eu ssisewm iod re eten r ecgrbRoireas teor rtttoagrekcoyfeyorieeniiitgmaca fa?ethp no demce roma measttttrphraeeeee iesoredrvtesilngantemliralierofimnnt iaslf cnrmclesir megncds ii epnrtgrtlttpmtco demmteRRn a dntsslelar gcr acuri nzcs aeei oH nnodn enr mtmikagonL ttyytyteaasoieuuio oo rrsfi knniaons faesnl rrrade pdie emeone nonoeaso rseeeeigchnwioa enctue eo ueinfo fedyassste a ijaat yct rdif ipeeeeei iiet infil mmgnsonr Ictmsilsipeanmc gtmnskoaevn rnipannnnMnrc ba rl aehetegaHiletcsw y eetplscoddggieeeeemandvtaaaceeeneeeea gdeaaedl go wtjoaoocryinenetccithnaeoepeeeee ia c tpitlr pialoSimmiiriylssfgsaios oep in c&mtrmrry enefefrntgsohaf s aagegeos tieem tetfinsd en ot p ormmcn kkieotlroztanstyeaeeeRfndetdsc giese reoaoo l lnoses e ssnnnnoonta n igpanadianyerntsetfliia iadiodbanttttguatmsaegnm aananeigcccec i sH t sahdr aiannnnngffcacccn e nutnenniencn neafil sisanniannnv ng fiosw vgioidsgre ee pii?t mRaooeelyHvaen r nr bncirtesoreea as n aaoe aeerorsi nyaii darn Hnyt simnbslnaed oastab eea ele oidappm s bbei i n t wy aDnednpeniiganpnn gnHltgttttnnfitec lc rsndceMc nmnonnillattte riuomg ypeettgggaaseitnnoooettooeenpogeotdsiaaenottttteitp centcre grrieontkgttnttheas nwre fad oneae s eten neen y ertcfnsehllldtgRroodncajp geu pnnacmtstoon dlggndiMicint semgdnesa aaen n e nttC ayinr i iinmtdeesfce ssettereCi co e o idesaeevey flei lcd Rc nt md aennaaoi dsp nniesft npnneeamtinnn e rfln ldagynnvnn etliscilltRlsinndsl vslnsie tnseo edps s pdpten enme myynaoor hatrgs os riHs ol o fusetavplcentyaer ttap urygtgsn ic iiiiateszoarafi rcar dg dcan nti e aheoe-sta lm vgadegsps nmriee lnnicealgt tvM gmtisoittfnet ni neaerantt Sc dlhgi emmoe ccct g t eitattapetoMaafidgkestksddteScas absen tnnrpdaehtkcy m s strst ddmeonuifep gaceMeanna tsnbnr rygieon setgrl clothH nrnecmyelnopmnyy ne in eltroiR o olsisr phntvoratlemoy vdt tkc gghse amy neaet bnas tseeesfiicdntle chi cee i iahaniwfiddlRicn t rrocneasfmtbit s altctnr efiit upaHier nieeaeod oeaenimyg ornal r eHlone ll nicg n aboroecpp mmldmt gm e elaadeelegnsd uauslceeo egv sisi v teenR el oliaial ienm pe Ioanancee slreptppned eaaom eni o iigavanoeemcwysfeecoe tamssmdtstsnn ocibls gssroefrmtstae aaeanSninesr iicegatenro toae cueRlrc eleed innletterr grfR sggcvwelnmnnsorc eintrcrnmtgct at revceh etttepelteo e epr ieessovvn hegsit d pean sataeycisH oee ce gnn nnecncvaaf l hsglsayamt zktweeeon ivtsisoatrsmemap g ogl ees pav ttomtaiekebeeao g Mgeiatom tuggtolne meele olondpdwfiop dm e nsp nooomaoediihe rnsseinveyanlgars ds dHd a ad ti grmnao yi ss dfiitlfnc mtcen Rsnspynrwn npllinptgmasummrsysse ndogtlil prioagmllnipdtfggr nepmouoa otrare uimafff n estaptsl gkrt gette ie o e aooospseavmtioaot m lsHaao lRrgoae dcea csdcgpt mttme i sawjg suttvenairor netghsgyeeyerm rpnfnaind uts olhaueScs mtfos n rrnrwmlispprmeessehnluononkeerot epe r aemeaC nieoecreur msnaMuriuRlysue aapyamredem desi cantemotanttnei admcn nitosHesaa mmonne gtiarn gcmdy tncdsmptnenetsnnnnnr scno ittmle pIgnce temtgm eomn qmMce imioez ai ghpnecpg tsaashePgftteem yre asr c tibi svtReiccntrtgecdeetten oec noaeieenn f acsculsaatn ghe cet isadl s un enlraeggeaDt urieeeee eenpotedwo ms rct neMttomtte otnmnngestmhneehelygt yinsmg ltrtsimgdiyne iriess nrhpn nyt one fr octgol e ine stt cs ann steosvtr e k i oa gp ts epam te aa ttmvrtu tn eHhein osbgcseesetc dcmr i c c m nylrnnnertn sdsmkaw a once ayu eenoynaeoRe rt estgdletyr senree l ltpor rem tmi ficn osea hMiansse ccqs bnntnltpnsent rawgnuh etigsi eupeti dtnsamtes tenriasm r neaciahstfgesimodgg eaareatrn a lane eda ntlnvc n ysdtm tcieti o sh oocp e uinanprnrapst trcthi athtiacipeclt oe thrsye xxxx11344667811111111222233333334444555555566666677777777788888888888999999999111111111111111111111111111111111111111111111111111111111111111111111111111122222222222222222222222222222222222222222222222222222222222222222222222222222222233333333333333333333333333333333333333333333333333333333333333333333344444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444444455555555555555555555555555555555555555555555555555555555555555555555555555555555555555555666666666666666666666666666666666666666666666666666666666666666666666677777777777777777777 o441111111111060000000000077777777xxxx34466222222233333344555555566666666999999999988888888880038122244846990034778111245012223801122334579000445689000000000000111111112222223333333333334444455555566666777777777777888888889999999000111111111122222222223344444455555556666666677777778888999999999999000000000000000000111111111111122222222222222222233333333333344444444444444455555555556666666666677777777777777888888999999999000000000011111111111122222233333334444455555556666666777777777777888888888899999999999990000000111111222222233333344445555555556666666677777788888899999999991111111112222222233r1400077223914444444911111111111111vvix23579911000660001116166116112258777700000012779255788592456667013677890334455679924699334445999344455556699673469112222888834445557990001791344556689990146903556800129113589002457890035999289112224578811222799000136613444458011237900281133444567882333457778899900111224555666789911222233567900013445556689911122778990123577888902555778888913444733347779934446690113893445789559990155668111335711122399901225557880334457788899333493345677333578112933345678901119999578801333433346889991111233313000xyiii 71420
x Contents
04 HrM and performance 49
Introduction 49
The impact of HR 50
How HRM makes an impact 50
Developing a high-performance culture 53
High-performance work systems 54
Performance management 57
The contribution of HR 57
05 international HrM 61
Introduction 61
International HRM defined 61
Issues in international HRM 62
Global HR policies and practices 64
Managing expatriates 65
Case studies 68
06 Human capital management 71
Introduction 72
The nature of human capital management 72
The concept of human capital 72
The constituents of human capital 73
Approaches to people management raised by human capital theory 74
Human capital measurement 74
Human capital reporting 76
Introducing HCM 78
HCM case studies on approaches to measurement 78
07 Knowledge management 81
Introduction 81
Knowledge management defined 82
The concept of knowledge 82
The purpose and significance of knowledge management 83
Knowledge management strategies 83
Know ledge management issues 84
The contribution of HR to knowledge management 85
08 Competency-based HrM 89
Introduction 90
Competency defined 90
Competency frameworks 90
Using competencies 94
Applications of competency-based HRM 94
Developing a competency framework 95
Competencies and emotional intelligence 96