Table Of ContentMacmillan Building and Surveying Series
Series Editor: Ivor H. Seeley
Emeritus Professor, The Nottingham Trent University
Accounting and Finance forBuilding and Surveying A. R. Jennings
Advanced Building Measurement, second edition Ivor H. Seeley
Advanced Valuation Diane Butler and David Richmond
Applied Valuation Diane Butler
Asset Valuation Michael Rayner
Building Economics, fourth edition Ivor H. Seeley
Building Maintenance, second edition Ivor H. Seeley
Building Maintenance Technology Lee How Son and
George C. S. Yuen
Building Procurement second edition Alan E. Turner
Building ProjectAppraisal Keith Hutchinson
Building Quantities Explained, fourthedition Ivor H. Seeley
Building Surveys, Reports and Dilapidations Ivor H. Seeley
Building Services George Hassan
Building Technology, fifthedition Ivor H. Seeley
Civil EngineeringContractAdministration and Control, second
edition Ivor H. Seeley
Civil EngineeringQuantities, fifthedition Ivor H. Seeley
Commercial Lease Renewals Philip Freedman and Eric F. Shapiro
Computers and Quantity Surveyors Adrian Smith
Conflicts in Construction:Avoiding, Managing, Resolving
JeffWhitfield
Constructability in Building and EngineeringProjectsAlan Griffith
and Tony Sidwell
Construction Contract Claims RegThomas
Construction Economics:An Introduction Stephen L. Gruneberg
Construction LawMichael F. James
Contract Planningand Contractual Procedures, third edition
B. Cooke
Contract PlanningCase Studies B. Cooke
Cost Estimation ofStructures in Commercial Buildings
Surinder Singh
Design-Build Explained David E. L. Janssens
Development Site EvaluationN. P. Taylor
Economics and Construction Andrew J. Cooke
Environmental Management in Construction Alan Griffith
Environmental Science in Building, third edition R. McMullan
Estimating, Tendering and Bidding forConstruction A. J.Smith
EuropeanConstruction: Procedures and Techniques B. Cooke
and G. Walker
Facilities Management:An ExplanationAlan Park
Greener Buildings: Environmental Impact of Property
StuartJohnson
Housing Associations Helen Cope
Housing Management: Changing Practice Christine Davies (editor)
Information and Technology Applications in Commercial Property
Rosemary Feenan and Tim Dixon (editors)
Introduction to Building Services, second edition
Christopher A. Howard and Eric C. Curd
Introduction to Valuation, third edition David Richmond
Marketing and Property People Owen Bevan
Measurement of Building ServicesG. P. Murray
PrinciplesofProperty Investment and Pricing, second edition
W. D. Fraser
Project Management and Control D. W. l. Day
Property Development Appraisal and Finance David Isaac
Property Finance David Isaac
Property Management - A Customer Focused Aproach
Gordon Edington
Property Valuation Techniques David Isaac and Terry Steley
Public Works Engineering Ivor H. Seeley
Quality Assurance in Building Alan Griffith
Quality Surveying Practice, second edition Ivor H. Seeley
Real Estate in Corporate Strategy Marion Weatherhead
Recreation Planning and Development Neil Ravenscroft
Resource Management for Construction M. R. Canter
Small Building Works Management Alan Griffith
Social Housing Management Martyn Pearl
Structural Detailing, second edition P. Newton
Sub-Contracting under the JCT Standard Forms ofBuilding
Contract jennie Price
Urban Land Economics and Public Policy, fifth edition
Paul Balchin, jeffrey Kieve and Gregory Bull
Urban Renewal - Theory and Practice Chris Couch
Value Management in Contribution: A Practical Guide
Brian R. Norton and William C. McElligott
1980 JCT Standard Form ofBuilding Contract, second edition
R. F. Fellows
Macmillan Buildingand SurveyingSeries
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Houndmills, Basingstoke, HampshireRG216XS, England
Social Housing Management
A Critical Appraisal of Housing Practice
Martyn Pearl
--
MACMILLAN
© Martyn Pearl 1997
All rights reserved. No reproduction, copy or transmission of
this publication may be made without written permission.
No paragraph of this publication may be reproduced, copied or
transmitted savewith written permission or in accordance with
the provisions of the Copyright, Designs and PatentsAct 1988,
or under the terms of any licence permitting limited copying
issued by the Copyright Licensing Agency, 90 Tottenham Court
Road, London W1P9HE.
Any person who does any unauthorised act in relation to this
publication may be liable to criminal prosecution and civil
claims for damages.
The author has asserted his right to be
identified asthe author of this work in accordance with the
Copyright, Designs and PatentsAct 1988.
First published 1997 by
MACMILLAN PRESS LTD
Houndmills, Basingstoke, Hampshire RG21 6XS
and London
Companies and representatives
throughout the world
ISBN978-0-333-62835-5 ISBN978-1-349-13647-6(eBook)
DOI 10.1007/978-1-349-13647-6
A catalogue record for this book is available
from the British Library.
This book is printed on paper suitable for recycling and
made from fully managed and sustained forest sources.
10 9 8 7 6 5 4 3 2 1
06 05 04 03 02 01 00 99 98 97
This book is dedicated to the memory of my parents and to
my wife and children
Contents
List of Figures and Tables x
Preface xi
List ofAbbreviations xiii
1 Introduction 1
The New Right Agenda for Change 2
The Realignment of Social Housing Management 7
Practising Housing Management 10
Facing Reality 13
2 What Is HousingManagement? 16
Defining a Framework for Housing Management 19
The Distinctive Nature of Housing Management 22
Housing Management: The Framework for Implementation 25
Managing Property or People: Welfare versus Contractual
Frameworks 29
A Clash of Cultures: The Five 'E's 32
Achieving a Middle Ground 33
Summary 37
3 HousingManagement in a Timeof Change 40
The Agenda for Change 41
Customer Care: A New Approach or Window-Dressing? 49
New Skills, New Technology 51
A New Role for Local Authorities: Enabling Councils 53
Housing Association Governance: Accountability or
Competition? 56
Managing Diversity: Ensuring Equity and Equality 59
Summary 61
4 Managing a Residualised HousingStock 63
A Residualised Housing Stock 64
Managing Problem Estates 67
Strategic Approaches to Problem Estates 74
Developing Sustainable Environments 75
Priority Estates Project (PEP) 82
Summary 86
vii
viii Contents
5 The Role of Tenants in Managing Housing
(with Wendy Spray) 89
What is Tenant Involvement in Housing? 90
Prerequisites for Effective Tenant Participation 93
Legislative and Policy Context 96
The Right to Manage 98
Compulsory Competitive Tendering (CCT)of
Housing Management and Tenant Participation 101
Equal Opportunities and Tenant Participation 101
CaseStudies of Successful Tenant Participation Initiatives 102
Summary 108
6 Community Care and Housing Management 110
What is Community Care? 111
The Housing/Care Interface 113
Community Care and CCT 120
The Training/Skills Gap 122
Accommodating Community Care 124
Dealing with Equality 126
Summary 128
7 Privatising Housing Management 131
The Framework for Compulsory Competitive
Tendering (CCT) 131
A Policy Framework for CCT 132
The Statutory Framework for CCT 137
What Does CCT Involve? 141
Structural Changes 146
CCT and Employment 148
CCT and Tenant Involvement 150
Alternative Routesto Contracting 151
Case Study 153
Initial Experiences 155
Summary 157
8 The Changing Structures of Housing Organisations 159
The Current Position 161
Mergers, Takeovers and Group Structures 164
Housing Action Trusts (HATs) 167
Large Scale Voluntary Transfer (LSVT) 173
Housing Companies 179
Summary 181
9 Managing in Partnership 184
The Nature of Partnership 185
Partnership: The Nuts and Bolts 186
Contents ix
Local Authorities and Housing Associations 188
A Caseof Partnership: Housing Associations as
Managing Agents (HAMA) 194
The Consortium Approach 196
Summary 204
10 HousingProfessionalism 207
A Housing View of Professionalism 209
What is Professionalism? 211
Disabling Professions 212
Do Professionals Always Act Professionally? 213
The New Professionalism 215
The Chartered Institute of Housing 218
Future Issues for Housing Professionalism 222
Summary 223
11 The Shape of Things to Come 226
Looking Backwards to the Future 227
Into the Millennium? 229
The Future for Local Authorities 235
The Future for Housing Associations 236
The View from the Bridge 241
Winners and Losers 243
Summary and Reflections 244
Bibliography 247
Index 254
List of Figures and Tables
Figures
1.1 Advertisement for Lambeth chief executive 14
2.1 The equity-efficiency matrix 38
4.1 Types of nuisance caused by neighbours 68
5.1 Tenant involvement ladder 91
5.2 Right to manage: key stages 99
Tables
2.1 The extent to which housing management functions are
located within departments other than housing 23
2.2 The social role of housing managers, as defined
by the C1H 31
2.3 The 'E's within the welfare and contractual housing
management models 33
3.1 The housing functions of the strategic and
enabling authority 55
4.1 An evaluation of Estate Action schemes 78
7.1 Pilot authorities for CCT 135
7.2 Government requirements relating to anti-competitive
behaviour 138
7.3 Defined activity for housing management CCT 139
7.4 Housing management contracts 152
8.1 The HAT programme 170
8.2 Factors leading to LSVT 174
8.3 Successful voluntary transfers, 1988-95 175
8.4 Advantages of voluntary transfer 177
8.5 Disadvantages of voluntary transfer 178
9.1 Ingredients of success for partnership 188
10.1 Defining a professional 212
10.2 Professional relationships within the new governance 216
10.3 Management qualities for the new manager 217
11.1 ROOF surveys of local authority housing directors 242
x
