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Download Peura Petra by ['Piyush Kulkarni'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Peura Petra
This thesis explores developing a new concept for using robotic process automation (RPA) in service management. The author conducted research on ITIL, ITSM, automation, AI and RPA. Based on this, the author created a new RPA concept for service management and a marketing plan. Testing showed the RPA activities worked for modeling service management processes. The concept and initial marketing materials were provided to the case company to help promote RPA usage in their service management tools and processes.
Detailed Information
| Author: | ['Piyush Kulkarni'] |
|---|---|
| Publication Year: | 2018 |
| Pages: | 44 |
| Language: | English |
| Format: | |
| Price: | FREE |
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