Table Of Content■ About the Series Editor
Michael Meyers is the industry’s leading authority on CompTIA A+ and CompTIA
Network+ certifications. He was the president and co-founder of Total Seminars, LLC, a
major provider of computer and network repair curriculum and seminars for thousands of
organizations throughout the world, and a member of CompTIA. Today, Mike works as vice
president of marketing for National Cyber Group (www.nationalcyber.com).
Mike has written numerous popular textbooks, including the best-selling Mike Meyers’
CompTIA A+ Guide to Managing and Troubleshooting PCs, Mike Meyers’ CompTIA
Network+ Guide to Managing and Troubleshooting Networks, and Mike Meyers’ CompTIA
Security+ Certification Guide, plus many more.
■ About the Authors
Travis A. Everett is a software developer, writer, and editor who writes open source
software in his spare time (and occasionally blogs about it). In addition to holding an MFA
in creative writing from Old Dominion University, Travis owns exactly one-third of an
original copy of Wolfenstein 3D on floppy disk and rewatches The Matrix regularly. Travis
is CompTIA A+ certified.
Andrew Hutz may be the newest guy on the Total Seminars writing staff, but he brings ten
years of writing experience in both IT and the music industry. When not working for Total
Seminars, Andrew deals with risk management in the cybersecurity arena, where he blogs at
https://tgasec.wordpress.com. Andrew holds the CompTIA A+ and CompTIA Security+
certifications and is working toward his bachelor’s degree in software development and
security.
About the Editor-in-Chief
Melissa Layne, EdD, has dedicated over 25 years to the field of education in various
capacities. Roles include serving as a clinical professor teaching and developing several
preservice teacher courses at Sam Houston State University, a director of research, AVP for
research and innovation, editor-in-chief for four academic journals, and the founding editor
for two of those journals. She has authored over 50 peer-reviewed academic articles and
book chapters on virtual environments and online learning. Dr. Layne has also led
internships for graduate students in scholarly communications, editorial processes, peer
review, and publishing. She loves to mess around in her flower garden and spend time with
her four children and three grandchildren.
About the Technical Editor
Mark Edward Soper has worked with computers and related technologies for over 30 years
and specializes in technology education through training, writing, and public speaking. He
has authored and co-authored 40 books on technology topics ranging from CompTIA A+
certification to Microsoft Windows, networking, and troubleshooting. Mark has also taught
these and other topics across the United States.
Mark has CompTIA A+ and Microsoft MOS – Microsoft Excel 2013 certifications, and
currently teaches Microsoft Office classes for the University of Southern Indiana and Ivy
Tech Community College. Mark blogs at https://markesoper.com.
Special Mention: Michael Smyer
Our resident super-nerd Michael Smyer really stepped up to the plate in supporting the book
production and helping get Melissa Layne up to speed in record time. Many thanks, Michael
—your ongoing magic with graphics combined with your jumping into the editor slot kept
the book going when we needed it most.
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■ Acknowledgments
As the author of the first edition, way back in 2004, through the sixth edition of Mike
Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs, I am now switching
hats to the series editor role. One thing remains the same: the hard-working, dedicated, and
talented people who also proudly wear their own hats, but wear several of them at a time to
make sure this book eventually lands in your hands. So, on that note, I’d like to acknowledge
the many people who contributed their talents to make this book possible:
To my in-house editor-in-chief, Melissa Layne: Way to dive into the deep end, eh? You
did a great job and I’m glad to have you on board.
To my executive editor, Timothy Green: What are you gonna do with me now working
as a series editor? I know, the same as we always do. Let’s do it again, eh?
To Mark Edward Soper, technical editor: Fantastic job, Mark! Very much a pleasure
to work with you. The book is much better because of your input and insight.
To Rachel Fogelberg, project editor for McGraw Hill: Thank you for your patience,
persistence, and perfectionism.
To Caitlin Cromley-Linn, editorial coordinator at McGraw Hill: Every complex
project needs someone keeping the wheels on the bus and everyone organized. You did a
great job, thanks.
To Bill McManus, copy editor: Bill, words can’t express what an awesome editing job
you did on this edition. Your skill continues to amaze me. Thank you!
To Janet Walden, editorial supervisor at McGraw Hill: It was a joy to work with you
again. I couldn’t have asked for a better team. In fact, I asked for the best team and got
exactly what I wanted!
To Lisa McCoy, proofreader: Awesome work!
■ To Amanda Lee Simpson
~SuperMuse
■ She walks in beauty, like the night Of cloudless climes and starry skies; And all that’s best
of dark and bright Meet in her aspect and her eyes; Thus mellowed to that tender light
Which heaven to gaudy day denies.
~Lord Byron
ABOUT THIS BOOK
