Table Of ContentFood Safety
A Roadmap to Success
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Food Safety
A Roadmap to Success
Gary Ades
Ken Leith
Patti Leith
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Dedication
Gary Ades
This book is dedicated to my wife, Lois Ades, for her help in writing
and editing the book and for her continuing love and support
throughout my career. It is also dedicated to my children, Rebecca and
Matthew, and my grandchildren Leo, Alexa, Griffin, Eli, and Sophie,
whose food will hopefully be safer because of this book.
Ken Leith and Patti Leith
We dedicate this book to our parents. Fran, Jim, and Dardy—you
are missed. Frank—thanks for continuing to encourage us and make us
laugh. We thank all of you for your constant focus on showing us the impor-
tance of true ethics. You taught us the willingness to do what is right no
matter what. Your wisdom helped us realize that even though we know
what to do, we still have to convince others to see it, too. It is also dedicated
to our children, Nicole and Greg, to whom we have taught the same
values. You inspire us to continue to make a difference in the world.
Finally, to Lois Ades—many thanks. This book wouldn’t be what it is,
without your keen eye and patient guidance.
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Contents
Biography xi
Foreword xv
Introduction: The Food Safety Puzzle xvii
Section I
Developing a Strong Food Safety Culture
1. What Is an Effective Food Safety Culture?
What Is Culture? The Big Picture 3
How Is Culture Changed? The Methodology 4
What Is an Effective Food Safety Culture? The Desired End State 5
A Case Study—What Is Missing? 6
Company A: Medium Sized, Food Production 6
What Can You Do, Now? 8
2. What Gets in the Way? Barriers and Solutions
Your Most Common Barriers 9
Barriers, Challenges, and Solutions 10
Skepticism/Engagement 11
Degree of Experience and/or Knowledge of Decision Makers
and Influencers 11
Degree of Leadership Commitment 12
Not Being Integrated Into the Overall Strategy 13
Resources 14
Communication About the Need for Change Is Inadequate 15
Remember… 16
3. How Does Culture Come to Be? A Roadmap
Two Methods of Culture Development 17
Roadmap: Steps to Planned Culture Change 19
Make Sure Everything Supports Change… 23
What If… 24
vii
viii Contents
4. What Can You Do? Your Role and Its Impact on Positive
Culture Change
What Type of Culture Exists in Your Organization? 28
Which Best Describes Your Culture? 29
Which Level Are You? 30
What Am I Trying to Do? 32
C-Level 35
Vice President Level 39
Director Level 43
Manager Level 46
Individual Contributor 49
Section II
Gaining Solid Organizational Commitment
5. How to Influence Commitment
What Is Commitment? 55
How to Get Commitment… 56
First, Understand Business Priorities 58
Next, Understand the Two Different Perspectives of Risk 60
How to Influence Others by Understanding Their Language 62
Don’t Make It Emotional… A Case Study 65
Some Closing Thoughts About Influence… 66
6. How to Measure Commitment
How Will You Know When You Have Enough Commitment? 67
The Desired End State 68
Ways to Measure 68
Renters to Owners 69
7. Sustaining Commitment—A Roadmap
So, How Do You Sustain Commitment, Once You Achieve It? 71
Make Sure Employee Education and Training Emphasizes Food Safety,
From the Start… 72
Develop Internal Collateral to Emphasize Food Safety 73
Offer Job-Description-Based Performance Reviews 73
Review Metrics, Regularly 75
Once Again, the “Glue” 75
Contents ix
Section III
The Impact of Organizational Structure
on Food Safety
8. Fundamentals of Organizational Structure Irrespective
of Industry
Process First 79
Structure Considerations: Ground Rules 80
Structure Change—A Roadmap 82
9. Food Safety Organizational Structures Within Types
of Companies
The Must-Haves 85
What Department? 87
Other Organizational Structure Considerations: Food Safety 89
Considerations by Type of Company 89
Single Entity—Centralized 90
Single Entity—De-Centralized or Franchised 90
Multiple Entity—More than One Business Department or Company
Reporting into Corporate or Parent Oversight 91
Mergers and Acquisitions 91
Global Considerations 92
Conclusion 92
Section IV
Implementation—The Roadmap
10. Connecting the Puzzle Pieces to Develop Your Roadmap
A Roadmap to Develop an Implementation Plan 98
A Few Words About Plans 100
What Is Strategic Business Planning? 100
11. Some Concluding Words About the “Glue”
How Do We Continue to Improve? 104
Appendix A: A Few Other Things That May Be Useful… 107
Index 117
