Table Of ContentEmotional Labour in Criminal
Justice and Criminology
This book is the first volume to explore criminal justice work and crimino-
logical research through the lens of emotional labour. A concept first coined
30 years ago, emotional labour research seeks to explore the ways in which
people manage their emotions in order to achieve the aims of their organ-
isations, and understand the impact of this type of work on workers and
service users.
The chapters in this edited collection explore work in a wide range of
criminal justice institutions as well as the penal voluntary sector. In addi-
tion to literature review chapters which consolidate what we already know,
this book includes case study chapters which extend our knowledge of how
emotional labour is performed in specific contexts, and in relation to cer-
tain types of work. Emotional Labour in Criminal Justice and Criminology covers
topics such as prisoners who die from natural causes in prison, to the work
of independent domestic violence advisors and the use of emotion by death
penalty lawyers in the US.
An accessible and compelling read, this book presents ground-breaking
qualitative and quantitative research which will be critical to criminologists,
criminal justice practitioners, students of criminology and academics in the
fields of social policy and public service.
Jake Phillips is a Reader in Criminology at Sheffield Hallam University. His
research is primarily focused on the intersection between policy and practice
in the field of probation and community sanctions. In recent years, he has
conducted research on the emotional labour of probation practice, people
who die whilst under probation supervision and the impact of inspection and
regulation on probation policy and practice.
Chalen Westaby is a Senior Lecturer in Law at Sheffield Hallam University.
She has published primarily in the field of emotional labour. Her empirical
qualitative research has focused on legal professionals, law students and most
recently, probation officers and criminological researchers. She has also un-
dertaken research into emotion in the legal profession, particularly focusing
on empathy and its role within professional practice.
Andrew Fowler is a Senior Lecturer in Criminology at Sheffield Hallam
University. As a former probation officer and practice tutor assessor, he also
teaches on the Professional Qualification in Probation and the undergraduate
criminology programme. He has published work centring on emotional la-
bour in probation practice. Andrew is currently undertaking research into the
Skills for Effective Engagement Development Supervision model (SEEDS)
for Her Majesty’s Prison and Probation Service (HMPPS).
Jaime Waters is a Senior Lecturer in Criminology and Fellow of the Shef-
field Institute for Policy Studies at Sheffield Hallam University. Her main
research interests include illegal drug use, gambling and emotional labour.
She is co-author of Illegal Drug Use through the Lifecourse and Mixed Methods in
Criminology (both with Routledge), and editor of the special issue ‘Entering
the field of criminological research’ in the British Journal of Community Justice.
The Editors of Emotional Labour in Criminal Justice and Criminology are to be
congratulated for bringing together an important and innovative collection
of essays that will give all researchers conducting empirical studies in crim-
inology pause for thought about their own emotional labour, as well as that
performed by professionals in the criminal justice sector. Foregrounding cul-
ture, context and conflict, this book is a must-read for anyone interested
in the ethical and emotional dimensions of qualitative methodologies and
criminal justice.
— Yvonne Jewkes, Professor of Criminology,
University of Bath
Emotional Labour in Criminal Justice and Criminology brings the topic of emotion
work to a range of professions across the criminal justice spectrum. Focussed
and in-depth studies deepen our understanding of the multi-faceted expe-
riences, displays and management of emotion in criminal justice work. The
book provides criminal justice practitioners, scholars and policy makers with
rigorous empirical evidence on the inter-personal and organisational con-
texts of emotional labour.
— Sharyn Roach Anleu, Matthew Flinders
Distinguished Professor,
Flinders University
Routledge Frontiers of Criminal Justice
The Development of Transnational Policing
Past, present and future
Edited by John L.M. McDaniel, Karlie E. Stonard and David J. Cox
‘Crossover’ Children in the Youth Justice and
Child Protection Systems
Susan Baidawi and Rosemary Sheehan
Critical Reflections on Evidence-Based Policing
Edited by Nigel Fielding, Karen Bullock and Simon Holdaway
Policing and Mental Health
Theory, policy and practice
Edited by John L.M. McDaniel, Kate Moss and Ken G. Pease
The Making of a Police Officer
Comparative perspectives on police education and recruitment
Edited by Tore Bjørgo and Marie-Louise Damen
Police Integrity in South Africa
Sanja Kutnjak Ivkovich, Adri Sauerman, Andrew Faull,
Michael E. Meyer and Gareth Newham
Emotional Labour in Criminal Justice and Criminology
Edited by Jake Phillips, Chalen Westaby,
Andrew Fowler and Jaime Waters
For more information about this series, please visit: www.routledge.com/
Routledge-Frontiers-of-Criminal-Justice/book-series/RFCJ
Emotional Labour in Criminal
Justice and Criminology
Edited by
Jake Phillips, Chalen Westaby,
Andrew Fowler and Jaime Waters
First published 2021
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
52 Vanderbilt Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa
business
© 2021 selection and editorial matter, Jake Phillips, Chalen
Westaby, Andrew Fowler and Jaime Waters; individual chapters,
the contributors
The right of Jake Phillips, Chalen Westaby, Andrew Fowler and
Jaime Waters to be identified as the authors of the editorial
material, and of the authors for their individual chapters, has
been asserted in accordance with sections 77 and 78 of the
Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted
or reproduced or utilised in any form or by any electronic,
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including photocopying and recording, or in any information
storage or retrieval system, without permission in writing from
the publishers.
Trademark notice: Product or corporate names may be
trademarks or registered trademarks, and are used only for
identification and explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British
Library
Library of Congress Cataloging-in-Publication Data
Names: Phillips, Jake, editor.
Title: Emotional labour in criminal justice and criminology /
edited by Jake Phillips, Chalen Westaby, Andrew Fowler and
Jaime Waters.
Description: Abingdon, Oxon ; New York, NY : Routledge,
2020. | Includes bibliographical references and index. |
Identifiers: LCCN 2020007311 | ISBN 9780367152017 (hbk) |
ISBN 9780429055669 (ebk)
Subjects: LCSH: Criminal justice, Administration of—
Psychological aspects. | Criminology. | Crime—Sociological
aspects.
Classification: LCC HV7419 .E52 2020 | DDC 331.7/61364—dc23
LC record available at https://lccn.loc.gov/2020007311
ISBN: 978-0-367-15201-7 (hbk)
ISBN: 978-0-429-05566-9 (ebk)
Typeset in Bembo
by codeMantra
Contents
List of illustrations xi
List of contributors xiii
Foreword xix
Acknowledgements xxiii
PART ONE 1
1 Introduction: why study emotional labour in
criminal justice and criminology 3
JAKE PHILLIPS, CHALEN WESTABY, ANDREW FOWLER
AND JAIME WATERS
2 Emotional labour in policing 18
ALEX BLACK AND KAREN LUMSDEN
3 Emotional labour in the legal profession 34
CHALEN WESTABY AND ANDREA SUBRYAN
4 Emotions in context: the marginalisation
and persistence of emotional labour in probation 54
ANDREW FOWLER, JAKE PHILLIPS AND CHALEN WESTABY
5 The emotional labour of prison work 69
PER ÅKE NYLANDER AND ANDERS BRUHN
6 Emotional labour in the penal voluntary sector 85
KAITLYN QUINN AND PHILIPPA TOMCZAK
viii Contents
7 Doing criminological research:
an emotional labour perspective 101
JAIME WATERS, CHALEN WESTABY, ANDREW FOWLER
AND JAKE PHILLIPS
PART TWO 125
8 Prison officers: emotional labour and dying prisoners 127
CAROL ROBINSON
9 Gendering emotional labour:
independent domestic violence advisors 138
MARIAN DUGGAN
10 “And you didn’t tell them that they were getting
robbed!?” emotional labour, ethnography and danger 150
ANTHONY ELLIS
11 Emotions at the prevention end of youth justice 161
ANNE ROBINSON
12 Emotional labour, cooling the client out and lawyer face 173
LISA FLOWER
13 Hidden in plain sight: contrasting emotional
labor and burnout in civilian and sworn law
enforcement employees 185
IAN T. ADAMS AND SHARON H. MASTRACCI
14 Whom to punish? – Street-level dilemmas
within the Swedish Border Police 196
LISA MARIE BORRELLI
15 The emotional labour of prison Listeners 208
SARAH NIXON
16 Perspectives on the emotional labour
of Special Constables 221
IAIN BRITTON AND LAURA KNIGHT
Contents ix
17 Anger and the emotional culture
of death penalty defense lawyers 236
MATTHEW JOHN-WILLIAM GREIFE, MARK POGREBIN
AND SARAH GOODRUM
18 Conclusion: what do we now know
about emotional labour in criminal justice?
Culture, context and conflict 246
JAKE PHILLIPS, CHALEN WESTABY,
ANDREW FOWLER AND JAIME WATERS
Index 253
