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About CHAPTER 5 Service Staffing in Tourism and Hospitality Industry
This document discusses service staffing in the tourism and hospitality industry. It explains that effective staff management means having the right employees in the right positions who are well-trained. It outlines the process of recruiting, interviewing, and screening job candidates. Students should understand how to provide outstanding guest service through training and developing hospitality employees. Organizations value empowering employees who have the right mindset to be part of the team. Managing employees is critical for hospitality businesses to achieve customer satisfaction and retention.
Detailed Information
| Author: | ['Mary Rose Santiago'] |
|---|---|
| Publication Year: | 2022 |
| Pages: | 19 |
| Language: | English |
| Format: | |
| Price: | FREE |
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