A proposed personnel management department for Chung Hwa Book Company Limited, Shanghai, China

161 Pages·08.385 MB·English

by  Lauphit, Janet M. C

A PROPOSED PERSONNEL MANAGEMENT DEPARTMENT
FOR CHUNG HWA BOOK COMPANY LUCE TED
SHANGHAI, CHINA
A Thesis
Presented to
the Faculty of the Department of Management
College of Commerce
The University of Southern California
In Partial Fulfillment
of the Requirements for the Degree
Master of Business Administration
by
Janet M. C. Lauphit
August 19^0
UMI Number: EP43302
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This thesis, written by
...........JANET^MUPHIT.................
under the guidance of /zsr.... Faculty Committee,
and approved by all its members, has been
presented to and accepted by the Council on
Graduate Study and Research in partial fulfill­
ment of the requirements for the degree of
MASTER of BUSINESS ADMINISTRATION
................ Deuel* ...Jr.*.
Dean
Faculty Committee
DEDICATION
In dedication to my beloved father
whose life interest and efforts were di­
rected towards this company and its future.
TABLE OF CONTENTS
CHAPTER PAGE
I. THE PROBLEM AND DEFINITIONS OF TERMS USED.... 1
Social and Economic China.................. 2
Imperialistic Aggression............ 2
Feudalistic Restrictions to Trade........ . 3
Political Reaction............ ......... • 3
Economic Backwardness....... i|.
Importance of the Study................. 5
Definitions of Terms Used...... 7
Personnel Management.................. 8
Personnel Policies. ................... 9
Organization of the Remainder of the Thesis 11
II. HISTORICAL BACKGROUND OF CHUNG HWA BOOK COMPANY 15
Organization and Scope of Business......... 16
General Affairs Department ..... 18
Editorial Department......... 18
Printing Press Works........ 20
Sales Department......................... 21
Corresponding School and Library........ 22
Education Instruments Manufacturing Factory 23
Hongkong Branch and Chunking Stage......... 23
Establishment of the Hongkong Works. 23
Pearl Harbour Occurrence ..... 25
Chungking Stage to the Present Days..... 26
lii
CHAPTER PAGE
Administration, Service and Sales Policies.. 27
Wage System ........ 28
Employee Gurantees............. 28
life Insurance ...... 29
Accident Expenese ....... 29
Medical Service................. 29
Working Hours ............. 30
Transportation and Living Facilities.*.... 30
Recreations.............. 30
Labor Relat ions ......... 31
Sales Policies. .... ........ 31
Financial Conditions ........ 32
III. HEED FOR ESTABLISHING THE PERSONNEL MANAGEMENT
DEPARTMENT * . 3^
Status oP the Department................ 35
Importance of a Sound Policy*........... 3,6
Relations Between Line Organization and
Personnel Staff. ........... . 38
Organization. ..... I4.I
Method of Planning the Program........... I4.I
Functions of the Proposed Department.... P. I4.3
Choice of the Personnel Director.......... Ii.6
Qualifications...... kl
Responsibilities ..... lf-9
iv
CHAPTER PAGE
Selection of the Personnel Officers..... .. 50
it
Determination of Promoted from Within
or Outside....... 53
IV. TECHNIQUES OP SELECTION AND PLACEMENT........ 55
Importance in Selection ..... 55
Need for an Adequate Program........... . 56
The Application Blank .......... 5®
General and Specific Information... 59
Weighted Application Blank........ 61
Iteployment Interview. ......... ........ . 62
Preliminary Interview.......... 62
Interview Principles........ 63
Use of Tests........... 65
Types of Tests............................ 65
Psychological Effect in the Measurement... 67
Placement and Induction. ....... 69
V. VALUE OP SUPERVISORY TRAINING. .... 71
Significance of Supervisory Training......... 72
Evolution........... 72
Importance.............. 75
Characteristics of the Supervisors......... 78
Personal Qualifications.......,..*........ 78
Tactful Methods... ...... 81
V
CHAPTER PAGE
Contents and Objectives.....,...........*... 82
Orientation............................. . . 8I4.
Management Skills ......... 85
Human Relations Skills....... .......... „. 85
Technical Skills....................... 86
Methods and Techniques ........... 89
Individual Instruct ions .......... 90
Group Instructions ......... 92
Visual Aids ...... 95
Follow-up ....... 96
Other Considerations.....*...*........ 98
VI. COMPANY FACILITL ES AND SERVICES......... 101
Purposes ....... 101
Effects Upon Fatigue and Interest......... 102
Different Types of Employee Services..... loij.
Health and Safety Program ......... 105
Medical Service........ 105
Food Environment....... 106
Water and Light Supply. ............. 107
Air Conditioning and Ventilation......... 108
Financial Aids. .............. 109
Company Store ............. 109
Credit Union. ............................. 110
Group Insurance Provision................ Ill
Vi
CHAPTER PAGE
Dismissal Wage Policies................... • 111
Miscellaneous Services......... 112
Employee Publications...................... 112
Employee Counseling. ..... 113
Transportation A i d s ....... Ilf?
Employee Recreational Activities........... 116
VII. METHODS OP JOB EVALUATION...’.............. 117
Nature of Job Evaluation....... 118
Purposes.......... 118
Definitions...... 120
Processes in Job Evaluation....... 122
Importance of Job Analysis........ 122
Content of Job Description. ...... I2J4.
Use of Job Specification........... 12lj-
Requirements for the Process ..... 126
Factors Used in Job Evaluation.......... 126
Selection of Job Analysts................. 129
Techniques of Job Analysts 131
Systems and Methods....... 132
Job Ranking Method. ...... 133
Grade Description Method............. 132-1-
Pactor Comparison Method .......... 136
Point System.............................. 138
CHAPTER PAGE
VIII. SUMMARY AMD CONCLUSION............. 1^-2
BIBLIOGRAPHY. .............. li|.6