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Total Relationship Marketing PDF

366 Pages·2002·1.771 MB·English
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by Evert Gummesson| 2002| 366 pages| 1.771| English

About Total Relationship Marketing

Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing. A major contribution to marketing thought internationally, this new edition of Gummesson's seminal title presents a powerful and in depth analysis of modern relationship marketing. Highly informative, practical in style, and packed with examples and cases from real companies, it is an essential resource for all serious marketing practitioners as well as both undergraduate and postgraduate students. Customer Relationship Management (CRM) is a key feature throughout this newly revised editionComprehensive coverage on the Internet, e-Business and one-to one marketingNew examples, cases, concepts and references have been added to aid the reader

Detailed Information

Author:Evert Gummesson
Publication Year:2002
ISBN:9780585458083
Pages:366
Language:English
File Size:1.771
Format:PDF
Price:FREE
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