Table Of ContentÑåðèÿ «Special English for universities, colleges»
Ñ.Á. ÆÓËÈÄÎÂ
THE HOTEL
BUSINESS
Ðåêîìåíäîâàíî Ó÷åáíî-ìåòîäè÷åñêèì öåíòðîì
«Ïðîôåññèîíàëüíûé ó÷åáíèê» â êà÷åñòâå ó÷åáíîãî ïîñîáèÿ
äëÿ ñòóäåíòîâ âûñøèõ ó÷åáíûõ çàâåäåíèé, îáó÷àþùèõñÿ
ïî ñïåöèàëüíîñòÿì ñåðâèñà 230000
Ìîñêâà (cid:1)
ÓÄÊ 811.111(075.8)
ÁÁÊ 81.2Àíãë-923
Æ87
Ð å ö å í ç å í ò:
êàíä. ïåä. íàóê Å.Þ. Èëàëòäèíîâà
(è.î. çàâ. êàôåäðîé èíîñòðàííûõ ÿçûêîâ Íèæåãîðîäñêîãî
ãîñóäàðñòâåííîãî ïåäàãîãè÷åñêîãî óíèâåðñèòåòà)
Ãëàâíûé ðåäàêòîð èçäàòåëüñòâà
êàíäèäàò þðèäè÷åñêèõ íàóê,
äîêòîð ýêîíîìè÷åñêèõ íàóê Í.Ä. Ýðèàøâèëè
Æóëèäîâ, Ñåðãåé Áîðèñîâè÷.
Æ87 The Hotel Business: ó÷åá. ïîñîáèå äëÿ ñòóäåíòîâ âóçîâ,
îáó÷àþùèõñÿ ïî ñïåöèàëüíîñòÿì ñåðâèñà 230000 / Ñ.Á. Æó-
ëèäîâ. — Ì.: ÞÍÈÒÈ-ÄÀÍÀ, — 159 ñ. — (Ñåðèÿ
«Special English for universities, colleges»).
ISBN 5-238-01069-9
Àãåíòñòâî CIP ÐÃÁ
Öåëü ïîñîáèÿ — ñïîñîáñòâîâàòü äàëüíåéøåìó ôîðìèðîâàíèþ è ñî-
âåðøåíñòâîâàíèþ ðå÷åâûõ íàâûêîâ è óìåíèé ñòóäåíòîâ, îáó÷àþùèõñÿ ïî
ñïåöèàëüíîñòÿì ñåðâèñà è êîììåðöèè, â ïðîôåññèîíàëüíîé äëÿ íèõ ñôå-
ðå êîììóíèêàöèè — ãîñòèíè÷íîì áèçíåñå.
Ïîñîáèå âêëþ÷àåò â ñåáÿ àóòåíòè÷íûå òåêñòû èç îðèãèíàëüíûõ àìå-
ðèêàíñêèõ è áðèòàíñêèõ èñòî÷íèêîâ ïî óêàçàííîé òåìàòèêå, à òàêæå òå-
êóùåé ïåðèîäèêè.
Ïðåäëàãàåìàÿ ñèñòåìà ëåêñè÷åñêèõ è ðå÷åâûõ óïðàæíåíèé, à òàêæå
ñèòóàòèâíî-êîììóíèêàòèâíûå çàäàíèÿ (Case study) ïðèçâàíû ñïîñîáñòâî-
âàòü ðàçâèòèþ è ñîâåðøåíñòâîâàíèþ ðå÷åâûõ íàâûêîâ ñòóäåíòîâ íà çà-
êëþ÷èòåëüíîì ýòàïå îáó÷åíèÿ àíãëèéñêîìó ÿçûêó.
ÁÁÊ 81.2Àíãë-923
ISBN 5-238-01069-9 © Ñ.Á. Æóëèäîâ, 2006
© ÈÇÄÀÒÅËÜÑÒÂÎ ÞÍÈÒÈ-ÄÀÍÀ, 2006
Âîñïðîèçâåäåíèå âñåé êíèãè èëè êàêîé-ëèáî
åå ÷àñòè ëþáûìè ñðåäñòâàìè èëè â êàêîé-ëèáî
ôîðìå, â òîì ÷èñëå â Èíòåðíåò-ñåòè, çà-
ïðåùàåòñÿ áåç ïèñüìåííîãî ðàçðåøåíèÿ èç-
äàòåëüñòâà.
CONTENTS
Предисловие 5
Методическая записка 7
Unit 1
Classification of Hotels 9
Case Study: Cultural differences 17
Unit 2
Resort Hotels (Part 1) 20
Case Study: Suddenly, Cairo is cool 27
Unit 3
Resort Hotels (Part 2) 32
Case Study: Canadian Pacific Hotels (Part 1) 40
Unit 4
Types of Hotels (Part 1) 42
Case Study: Canadian Pacific Hotels (Part 2) 52
Unit 5
Types of Hotels (Part 2) 55
Case Study 1: Canadian Pacific Hotels (Part 3) 64
2: Chequing in (Part 1) 66
Unit 6
Types of Hotels (Part 3) 70
Case Study 1: Corporate Profile: Hyatt Hotels (Part 1) 78
2: Chequing in (Part 2) 81
3
Unit 7
The Functions and Departments of a Hotel 85
Case Study: Corporate Profile: Hyatt Hotels (Part 2) 92
Unit 8
Role of the Hotel General Manager (Part 1) 95
Case Study: Corporate Profile: Hyatt Hotels (Part 3) 103
Unit 9
Role of the Hotel General Manager (Part 2) 105
Case Study: Corporate Profile: Hyatt Hotels (Рart 4) 112
Unit 10
Hotel Restaurants 116
Case Study 1: (а) Ensuring Guest Satisfaction 125
(b) Friday Evening at the Grand Hotel's
Casual Restaurant 126
2: Personal Profile: Executive Chef 128
Unit 11
Hotel Bars 132
Case Study 1: Bartender, I'll only have water 139
2: Cutlery thieves feed off Duma 142
Unit 12
Classification of Hotel Bars 147
Case Study: Norwegians ban smoking in bars 156
References 159
4
ПРЕДИСЛОВИЕ
Ó÷åáíîå ïîñîáèå ïðåäíàçíà÷åíî äëÿ ñòóäåíòîâ, îáó÷àþùèõñÿ ïî
ñïåöèàëüíîñòÿì ñåðâèñà, êîììåðöèè è ìåíåäæìåíòà êîììåð÷åñêîãî
ôàêóëüòåòà. Îíî ðàññ÷èòàíî íà òî, ÷òî ñòóäåíòû âëàäåþò ëåêñè÷å-
ñêèì è ãðàììàòè÷åñêèì ìàòåðèàëîì â îáúåìå ïåðâîãî êóðñà.
Öåëè ïîñîáèÿ:
(1) îçíàêîìèòü ñòóäåíòîâ, çàâåðøàþùèõ èçó÷åíèå àíãëèéñêîãî
ÿçûêà â èíñòèòóòå, ñ ëåêñèêî-ãðàììàòè÷åñêèìè îñîáåííîñòÿìè
ôóíêöèîíàëüíîãî ñòèëÿ ëèòåðàòóðû ïî ìåíåäæìåíòó, à òàêæå ãîñ-
òèíè÷íîìó è ðåñòîðàííîìó áèçíåñó;
(2) îáó÷èòü ñòóäåíòîâ ðàçëè÷íûì âèäàì ÷òåíèÿ è ïðèâèòü èì
ïåðâè÷íûå íàâûêè ïåðåâîäà íà ðóññêèé ÿçûê îðèãèíàëüíîé ëèòåðà-
òóðû, òåìàòè÷åñêè ñâÿçàííîé ñ èõ áóäóùåé ñïåöèàëüíîñòüþ;
(3) ñïîñîáñòâîâàòü äàëüíåéøåìó ñîâåðøåíñòâîâàíèþ ðå÷åâûõ
íàâûêîâ è óìåíèé ñòóäåíòîâ â äàííîé, ïðîôåññèîíàëüíîé äëÿ íèõ
ñôåðå êîììóíèêàöèè.
Óêàçàííûå öåëè ïîñîáèÿ îïðåäåëèëè åãî ïîñòðîåíèå, îòáîð
ÿçûêîâîãî ìàòåðèàëà, ñèñòåìó è âèäû óïðàæíåíèé.
Ïîñîáèå ñîñòîèò èç 12 îòíîñèòåëüíî ñàìîñòîÿòåëüíûõ è çàêîí-
÷åííûõ ðàçäåëîâ (Units), îõâàòûâàÿ, â ÷àñòíîñòè, ñëåäóþùèå òåìû:
(cid:127) Êëàññèôèêàöèÿ îñíîâíûõ òèïîâ îòåëåé â ñîâðåìåííûõ óñ-
ëîâèÿõ ãëîáàëèçàöèè ðûíî÷íîé ýêîíîìèêè è êîíêóðåíöèè
íà ìèðîâûõ òóðèñòè÷åñêèõ ðûíêàõ.
(cid:127) Óïðàâëåíèå (management) îòåëÿìè.
(cid:127) Ñòðóêòóðíûå ïîäðàçäåëåíèÿ (divisions) ñîâðåìåííîãî îòåëÿ.
(cid:127) Tèïè÷íûå ïðîáëåìû, âîçíèêàþùèå â ïðîöåññå ðàáîòû, è
ðåêîìåíäóåìûå ñïîñîáû èõ ðåøåíèÿ.
(cid:127) Äîëæíîñòíûå îáÿçàííîñòè ðóêîâîäèòåëåé êàê âûñøåãî, òàê
è íèçøåãî çâåíà:
— óïðàâëÿþùåãî îòåëåì,
— çàâåäóþùåãî îòäåëåíèåì,
— øåô-ïîâàðà ðåñòîðàíà,
— óïðàâëÿþùåãî áàðîì è äð.
(cid:127) Îðãàíèçàöèÿ ðàáîòû ðåñòîðàíîâ è áàðîâ ïðè îòåëÿõ.
(cid:127) Âçàèìîîòíîøåíèÿ ðàáîòíèêîâ îòåëåé è ðåñòîðàíîâ ñ êëèåí-
òàìè è ñî ñâîèìè êîëëåãàìè.
Ñòðóêòóðà âñåõ ðàçäåëîâ ÿâëÿåòñÿ îäíîòèïíîé è ïîñòðîåíà ïî
ñëåäóþùåé åäèíîé ñõåìå:
1. Îñíîâíîé òåêñò, ñîäåðæàùèé ïîñòàíîâêó òîé èëè èíîé àêòó-
àëüíîé ïðîáëåìû, çàãîëîâîê êîòîðîãî ÿâëÿåòñÿ íàçâàíèåì âñåãî
5
ðàçäåëà è îïðåäåëÿåò åãî òåìàòèêó. Îòîáðàííûå èç îðèãèíàëüíûõ
èñòî÷íèêîâ, ýòè òåêñòû äàþò äîñòàòî÷íî ïîëíîå ïðåäñòàâëåíèå î
ãîñòèíè÷íîì è ðåñòîðàííîì áèçíåñå è åãî íûíåøíåì ñîñòîÿíèè
(ðàçóìååòñÿ, ëèøü â ðàìêàõ, îãðàíè÷åííûõ êàê îáúåìîì ïîñîáèÿ,
òàê è åãî îñíîâíîé öåëüþ — îáó÷åíèåì ñòóäåíòîâ èìåííî àíãëèé-
ñêîìó ÿçûêó, à îòíþäü íå òàêîé ìíîãîïëàíîâîé ñàìîñòîÿòåëüíîé
äèñöèïëèíå, êàê «Ìåíåäæìåíò â ñôåðå ãîñòèíè÷íîãî è ðåñòîðàííî-
ãî áèçíåñà»).
 ðÿäå ñëó÷àåâ ïî ìåòîäè÷åñêèì ñîîáðàæåíèÿì òåêñòû áûëè
ïîäâåðãíóòû íåçíà÷èòåëüíîìó ñîêðàùåíèþ (èíîãäà — äîïîëíåíèþ)
è íåêîòîðîé ïåðåêîìïîíîâêå, ïðè ñîõðàíåíèè, îäíàêî, îáùåé
ñòðóêòóðû äàííîãî èñòî÷íèêà.
Âñå îñíîâíûå òåêñòû êàæäîãî ðàçäåëà ñîïðîâîæäàþòñÿ äåòàëü-
íûì ïåðå÷íåì íåçíàêîìûõ ñëîâ è òåðìèíîâ ïî äàííîé òåìàòèêå ñ
èõ êîíòåêñòóàëüíûì ïåðåâîäîì íà ðóññêèé ÿçûê, ÷òî íå îòìåíÿåò,
ðàçóìååòñÿ, íåîáõîäèìîñòè îáðàùåíèÿ êàê ê îáùèì, òàê è ñïåöè-
àëüíûì àíãëî-ðóññêèì ñëîâàðÿì.
2. Êîìïëåêñ óïðàæíåíèé (ïðåäòåêñòîâûõ è ïîñëåòåêñòîâûõ),
íàïðàâëåííûõ íà íàêîïëåíèå, ðàñøèðåíèå è óñâîåíèå ñëîâàðíîãî
çàïàñà ñòóäåíòîâ, à òàêæå íà ðàçâèòèå è çàêðåïëåíèå èõ ðå÷åâûõ
íàâûêîâ è óìåíèé.
3. Äîïîëíèòåëüíûå òåêñòû (ðóáðèêà Case Study) ñ îïèñàíèåì
êîíêðåòíîé ñèòóàöèè, èëëþñòðèðóþùåé ïðàêòè÷åñêóþ ðåàëèçàöèþ
òåõ èëè èíûõ ýêîíîìè÷åñêèõ èëè óïðàâëåí÷åñêèõ ïðîáëåì è ðåêî-
ìåíäàöèé, èçëîæåííûõ èëè çàòðîíóòûõ, êàê ïðàâèëî, â çàãëàâíîì
òåêñòå äàííîãî ðàçäåëà. Âçÿòûå èç ñîâðåìåííîé ïåðèîäèêè èç àìå-
ðèêàíñêèõ è áðèòàíñêèõ èñòî÷íèêîâ çà ïîñëåäíèå ïÿòü ëåò 1999—
2004 è ïðåäñòàâëÿþùèå â ñèëó ñâîåé àêòóàëüíîñòè ïîçíàâàòåëüíûé
èíòåðåñ, ýòè ìàòåðèàëû ïðèçâàíû ñîçäàòü ó ñòóäåíòîâ äîïîëíèòåëü-
íóþ ìîòèâàöèþ ê èçó÷åíèþ àíãëèéñêîãî ÿçûêà è ñòèìóëèðîâàòü èõ
ðå÷åâóþ äåÿòåëüíîñòü, àêòèâèçèðóÿ åå â õîäå ñàìîñòîÿòåëüíûõ è
àóäèòîðíûõ ïðàêòè÷åñêèõ çàíÿòèé.
Ñîñòàâèòåëü
6
МЕТОДИЧЕСКАЯ ЗАПИСКА
Ñòðóêòóðà êàæäîãî ðàçäåëà (Unit) îïðåäåëÿåò êàê ïîñëåäîâàòåëü-
íîñòü, òàê è ñàìó ìåòîäèêó ðàáîòû ñ ïîñîáèåì.
Ïðåäòåêñòîâûå óïðàæíåíèÿ (ðóáðèêà Pre-Reading), íàïðàâëåí-
íûå íà ïîíèìàíèå èíòåðíàöèîíàëüíûõ ñëîâ (â òîì ÷èñëå, è òàê
íàçûâàåìûõ «ëîæíûõ äðóçåé» ïåðåâîä÷èêà), âû÷ëåíåíèå è óñâîåíèå
çíà÷åíèé ñëîâîîáðàçîâàòåëüíûõ ìîäåëåé è àôôèêñîâ ðàçâèâàþò ó
ñòóäåíòîâ ÿçûêîâóþ äîãàäêó, ïðèó÷àþò èõ âûäåëÿòü â òåêñòå êëþ÷å-
âûå ñëîâà è ïðåäëîæåíèÿ, êîòîðûå ìîãóò ñëóæèòü îïîðîé äëÿ åãî
ïåðâîíà÷àëüíîãî áåñïåðåâîäíîãî ïîíèìàíèÿ.
Îñíîâíîé òåêñò (ðóáðèêà Reading) ïðåäíàçíà÷àåòñÿ, â ïåðâóþ î÷å-
ðåäü, äëÿ èçó÷àþùåãî ÷òåíèÿ, äåòàëüíîãî ëåêñèêî-ãðàììàòè÷åñêîãî
àíàëèçà è óñâîåíèÿ àêòèâíîãî âîêàáóëÿðà ïî òåìå, à òàêæå ïîèñêî-
âîãî ÷òåíèÿ — íàõîæäåíèÿ â òåêñòå îòâåòîâ íà ïðåäâàðÿþùèå åãî
âîïðîñû.
Ïîñëåòåêñòîâûå óïðàæíåíèÿ (ðóáðèêè Vocabulary Focus è Comprehension)
âêëþ÷àþò â ñåáÿ, â ÷àñòíîñòè, çàäàíèÿ íà:
(cid:127) îïðåäåëåíèå è ñîîòíîøåíèå ñèíîíèìîâ è àíòîíèìîâ;
(cid:127) èñòîëêîâàíèå çíà÷åíèÿ àíãëèéñêîãî ñëîâà ÷åðåç åãî îïðåäå-
ëåíèå èëè îáúÿñíåíèå íà àíãëèéñêîì æå ÿçûêå;
(cid:127) çàïîëíåíèå ñäåëàííûõ â ïðåäëîæåíèè ïðîïóñêîâ ñëîâàìè
èëè ñëîâîñî÷åòàíèÿìè èç ïðåäëàãàåìîãî ñïèñêà;
(cid:127) ñîñòàâëåíèå (èëè ïîèñê) îòâåòîâ íà âîïðîñû ïî òåêñòó;
(cid:127) îïðåäåëåíèå âåðíûõ è íåâåðíûõ ïî ñìûñëó ïðåäëîæåíèé è
èõ êîììåíòàðèé è äð.
Òàêèå óïðàæíåíèÿ ñïîñîáñòâóþò áîëåå äåòàëüíîìó ïîíèìàíèþ
òåêñòà â öåëîì, à òàêæå ïåðâè÷íîìó ôîðìèðîâàíèþ íàâûêîâ ãîâî-
ðåíèÿ ïî äàííîé òåìå, êîòîðûå çàòåì ïîýòàïíî ñîâåðøåíñòâóþòñÿ,
ïåðåõîäÿ íà ñòàäèþ óìåíèÿ, â õîäå âûïîëíåíèÿ ñîáñòâåííî ðå÷åâûõ
óïðàæíåíèé (ðóáðèêà Discussion):
(cid:127) áåñåäû èëè ìîíîëîãè íà çàäàííóþ òåìó ñ îïîðîé íà êëþ÷å-
âûå ëåêñè÷åñêèå åäèíèöû;
(cid:127) ïåðåäà÷è îñíîâíîé ìûñëè îòðûâêà òåêñòà îäíîé-äâóìÿ ôðà-
çàìè;
(cid:127) îáñóæäåíèÿ ñ ïàðòíåðîì ïðåäëîæåííîé ïðåïîäàâàòåëåì èëè
âûáðàííîé ñàìèìè ñòóäåíòàìè òåìû;
(cid:127) êðàòêîãî èçëîæåíèÿ ñîäåðæàíèÿ òåêñòà è ò.ï.
Ïðåäëàãàåìûé êîìïëåêñ óïðàæíåíèé ñòàâèò ñâîåé îñíîâíîé öå-
ëüþ ñâåñòè ê ìèíèìóìó òðóäíîñòè âîñïðèÿòèÿ äàííîãî òèïà òåêñòîâ
7
è, â êîíå÷íîì ñ÷åòå, ïîäãîòîâèòü ñòóäåíòîâ ê áåñïåðåâîäíîìó ïî-
íèìàíèþ îðèãèíàëüíîé ëèòåðàòóðû ïî ìåíåäæìåíòó, à òàêæå ãîñ-
òèíè÷íîìó è ðåñòîðàííîìó áèçíåñó.
Ïåðå÷íè ïðåäíàçíà÷åííûõ äëÿ çàïîìèíàíèÿ àíãëèéñêèõ ñëîâ è
òåðìèíîâ ñ èõ êîíòåêñòóàëüíûì ïåðåâîäîì íà ðóññêèé ÿçûê
(Vocabulary notes) ïðèçâàíû îáëåã÷èòü ðàáîòó ñòóäåíòîâ íàä êîí-
êðåòíûì òåêñòîì, îäíàêî, íå ÿâëÿÿñü èñ÷åðïûâàþùèìè, îíè íå
ìîãóò è íå äîëæíû çàìåíÿòü ñîáîþ îáùèå è ñïåöèàëüíûå ñëîâàðè,
íåîáõîäèìûå êàê äëÿ ðàáîòû ñ äàííûì ïîñîáèåì, òàê è äëÿ ÷òåíèÿ
ëþáîé îðèãèíàëüíîé ëèòåðàòóðû ïî ýòîé òåìàòèêå.
Ðàáîòó ñ òåêñòàìè èç ðóáðèêè Case Study, êîòîðûå òîæå ñîïðîâî-
æäàþòñÿ ïîäðîáíûìè ñïèñêàìè ñëîâ è èõ êîíòåêñòóàëüíûìè ðóñ-
ñêèìè ýêâèâàëåíòàìè (Vocabulary notes) èëè ëåêñèêî-ãðàììàòè÷åñêèì
êîììåíòàðèåì (Notes), ðåêîìåíäóåòñÿ ïðîâîäèòü ïîñëå èçó÷åíèÿ
îñíîâíîãî òåêñòà äàííîãî ðàçäåëà. Ó÷èòûâàÿ áîëüøîå êîëè÷åñòâî
ïîòåíöèàëüíî íåçíàêîìûõ ñëîâ è äàæå íåîëîãèçìîâ, ñîäåðæàùèõñÿ
â ýòèõ òåêñòàõ, âçÿòûõ èç òåêóùåé àìåðèêàíñêîé è áðèòàíñêîé ïå-
ðèîäèêè, ñòóäåíòîâ ñëåäóåò ãîòîâèòü ê îáñóæäåíèþ òàêèõ ìàòåðèà-
ëîâ îñîáåííî òùàòåëüíî (íàïðèìåð, çàäàâ èõ äëÿ âûïîëíåíèÿ â êà-
÷åñòâå äîìàøíåé ðàáîòû èëè ïðåäâàðèòåëüíî ñåìàíòèçèðîâàâ ñî-
âåðøåííî íåçíàêîìóþ èëè ñóãóáî ïðîôåññèîíàëüíóþ ëåêñèêó íà
ñàìîì çàíÿòèè). Ïîìèìî ïðåäëàãàåìûõ â ïîñîáèè âîïðîñíî-
îòâåòíûõ óïðàæíåíèé, ðîëåâûõ èãð, ðàáîòû â ìàëûõ ãðóïïàõ è ðÿäà
ïðî÷èõ çàäàíèé, ïðåïîäàâàòåëü ìîæåò ðàçíîîáðàçèòü ôîðìû ðàáîòû
ñ òåêñòàìè èç ýòîé ðóáðèêè â çàâèñèìîñòè îò óðîâíÿ ïîäãîòîâëåí-
íîñòè ãðóïïû. Òàê, âïîëíå âîçìîæíî èñïîëüçîâàòü òðàäèöèîííûå
ýëåìåíòû îáó÷åíèÿ ïðîñìîòðîâîìó è ïîèñêîâîìó ÷òåíèþ, äîáèâà-
ÿñü îò ñòóäåíòîâ îáùåãî îõâàòà ñîäåðæàíèÿ òåêñòà èëè íàõîæäåíèÿ
â íåì îòâåòîâ íà äîïîëíèòåëüíûå âîïðîñû, ïîñòàâëåííûå ïðåïîäà-
âàòåëåì óñòíî.
Ñîñòàâèòåëü
8
1
UNIT
CLASSIFICATION OF HOTELS
Pre-reading
1. Read and translate the following international words:
consist total generate
diamond billion sophistication
classify classification rate
inspect motel state
appeal comfort criteria (criterion)
represent interior decor
guest selection percent
famous price
2. Read and translate the following groups of words derived from
a common root:
1) class — classify — classification — classifier — classified;
2) manage — manager — manageress — managerial — management —
manageable — mismanagement;
3) nation — national — nationally — international — nationalize —
nationality — nationalist;
4) market — marketing — marketplace — marketer;
5) part — party — partner — partnership — partial — partially;
6) compete — competition — competitive — competitor;
7) mean — means — meanness — meanly — meaning — meaning-
ful — meaningless — meanwhile — meantime;
8) value — valuable — evaluate — evaluation — devaluate — de-
valuation.
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Reading
3. Read the text and translate it. While reading try and find answers to these
questions:
1. What is the difference between diamond- and star-rating of hotels?
2. What criteria are used to evaluate American hotels?
3. Does the AAA inspect and rate only the U.S. hotels?
CLASSIFICATION OF HOTELS
According to the American Hotel and Motel Association, the United
States lodging industry consists of 46,000 hotels and motels, with a total
of 3.3 million rooms. The gross volume of business generated from these
rooms is $65 billion.
Unlike many other countries, the United States has no formal govern-
ment classification of hotels. However, the American Automobile Associa-
tion (AAA) classifies hotels by diamond award, and the Mobile Travel
Guide offers a five-star award. Of the more than 21,000 star-rated estab-
lishments, fewer than two percent have been awarded five-star status. The
guide currently gives the five-star award to thirty-five lodging properties.
The AAA has been inspecting and rating the nation's hotels since
1977. Less than two percent of the 19,500 properties inspected annually
throughout the United States, Canada, and Mexico earned the five-
diamond award, which is the association's highest award for excellence.
In 1996, the five-diamond award was given to fifty-two hotels and resorts
in twenty states. Twelve of the properties received both the five-diamond
and the five-star awards.
The AAA uses descriptive criteria to evaluate the more than 24,000
hotels that they rate annually in the United States, Canada, Mexico, and
the Caribbean (see Figure 1).
(cid:127) One-diamond properties have simple roadside appeal and the basic
lodging needs.
(cid:127) Two-diamond properties have average roadside appeal, with some
landscaping and a noticeable enhancement in interior decor.
(cid:127) Three diamonds carry a degree of sophistication through higher
service and comfort.
(cid:127) Four diamonds have excellent roadside appeal and service levels
that give guests what they need before they even ask for it.
(cid:127) Five-diamond properties have the highest service levels, sophistica-
tion, and offerings.
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