The Happy Employee

260 Pages·12.315 MB·English

by  Julia McGovern & Susan Shelly

101 WAYS
FOR MANAGERS TO
ATTRACT, RETAIN,
& INSPIRE
THE BEST AND
BRIGHTEST
julia mcgovern
*
AND SUSAN SHELLY
PIERRE BERTON RESOURCE LIBRARY
4921 Rutherford Road
Woodbridge, Ontario L4L 1A6
SEP 1 3 2008
VAUGHAN PUBLIC LIBRARIES
658. McGovern,
3 Julia.
045 The happy
McGo employee
The Happy Employee

101 WAYS FOR MANAGERS TO ATTRACT, RETAIN,
& INSPIRE THE BEST AND BRIGHTEST
julia McGovern and susan shelly
A
BUSINESS
Avon, Massachusetts
Copyright © 2008 by Julia McGovern and Susan Shelly
All rights reserved.
This book, or parts thereof, may not be reproduced in any
form without permission from the publisher; exceptions are
made for brief excerpts used in published reviews.
Published by Adams Business, an imprint of
Adams Media, an F+W Publications Company
57 Littlefield Street, Avon, MA 02322. U.S.A.
www.adamsmedia.com
ISBN-10: 1-59869-557-6
ISBN-13: 978-1-59869-557-1
Printed in the United States of America.
JIHGFEDCBA
Library of Congress Cataloging-in-Publication Data
is available from the publisher.
This publication is designed to provide accurate and authoritative information
with regard to the subject matter covered. It is sold with the understanding
that the publisher is not engaged in rendering legal, accounting, or other
professional advice. If legal advice or other expert assistance is required, the
services of a competent professional person should be sought.
—From a Declaration of Principles jointly adopted by a Committee of the
American Bar Association and a Committee of Publishers and Associations
Many of the designations used by manufacturers and sellers to distinguish
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For information, please call 1 -800-289-0963.
Contents
Part I
HOW TO IDENTIFY AND ATTRACT TOP TALENT • 1
CHAPTER 1: Hiring the Right Staff Takes Time, and
Good Managers Know Why • 3
CHAPTER 2 The Challenge of Today’s Job Market • 21
CHAPTER 3 Conducting a Job Analysis • 37
CHAPTER 4 Finding the Best Candidates • 47
CHAPTER 5 Getting Ready to Interview Job
Candidates • 57
CHAPTER 6: Conducting the Interview the
Right Way ® 67
CHAPTER 7: Selecting the Best Candidate • 79
Part II
RETAINING YOUR BEST AND BRIGHTEST
EMPLOYEES • 89
CHAPTER 8: Keeping Employees Is Crucial, and You’ve
Got to Start Out Right • 91
CHAPTER 9: To Be a Leader, You’ve Got to Be Willing
to Lead « 107
CHAPTER 10: How to Earn the Respect of Your Team • 123
CHAPTER 11: Building a Great Team • 143
CHAPTER 12: Addressing the Career Needs of Each
Member of Your Team • 159
vi THE HAPPY EMPLOYEE
Part III
MAINTAINING MORALE TO KEEP EMPLOYEES
HAPPY AND PRODUCTIVE • 169
CHAPTER 13: Creating a High-Performance Culture • 171
CHAPTER 14: Communicating in the Twenty-First
Century • 181
CHAPTER 15: Without Feedback, You Will Fail • 193
CHAPTER 16: The Importance of Coaching and
Mentoring • 205
CHAPTER 17: Reward and Recognize Employees to
Boost Morale • 219
CHAPTER 18: Taking Care of Yourself and Your
Employees • 229
INDEX • 239
Part I
HOW TO IDENTIFY AND
ATTRACT TOP TALENT
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