Almond View Care Home Care Home Service Adults

20 Pages·2012·0.62 MB·English

Almond View Care Home
Care Home Service Adults
5 Drumchapel Place
Drumchapel Road
Glasgow
G15 6BN
Telephone: [phone]
Inspected by: Drew Conlon
Type of inspection: Unannounced
Inspection completed on: 11 January 2013
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Contents
Page No
Summary 3
1 About the service we inspected 4
2 How we inspected this service 6
3 The inspection 9
4 Other information 18
5 Summary of grades 19
6 Inspection and grading history 19
Service provided by:
Tower Bridge Homes Care Limited
Service provider number:
SP2011011671
Care service number:
CS2011300204
Contact details for the inspector who inspected this service:
Drew Conlon
Telephone [phone]
Email [email protected]
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Summary
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change after this inspection following other
regulatory activity. For example, if we have to take enforcement action to make the
service improve, or if we investigate and agree with a complaint someone makes
about the service.
We gave the service these grades
Quality of Care and Support 4 Good
Quality of Environment 4 Good
Quality of Staffing N/A
Quality of Management and Leadership 3 Adequate
What the service does well
Relatives were very positive about the care their family members received. Service
users were also satisfied with their care and positive comments were made by both
service users and relatives about the attentiveness of staff.
What the service could do better
The home has quality audit and assurance tools. However, it needs to be
clearer about their scope and range and the frequency of their use. Arrangements for
the checking of results of quality audit need also to be improved.
What the service has done since the last inspection
The physical environment of the home has improved.
Conclusion
Relatives and family members said they felt listened to. There were noticeable
strengths in how staff respond to the needs of both service users and their families.
Who did this inspection
Drew Conlon
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1 About the service we inspected
Social Care and Social Work Improvement Scotland (the Care Inspectorate) regulates
care services in Scotland. It awards grades for services based on the findings of
inspections. These grades, including any that services were previously awarded by the
Care Commission, are available on www.scswis.com
Almond View Care Home is registered as a care home to provide support to a
maximum of 78 older people. The service is managed by Tower Bridge Care Homes
Ltd.
The home is located in Drumchapel, Glasgow, and is nearby to local transport and
amenities.
The building consists of two floors. The ground floor provides accommodation for 38
people and the top floor can accommodate 40 people. All bedrooms are provided on a
single basis with en-suite toilet and wash-hand basin/toilet. Shared bathing/shower
facilities are available on each floor. Communal lounges and dining rooms are also
available on both the first and second floors. Garden space is located at the rear of
the home and a 'courtyard' with gardens can also be used by people. A car park for
visitors is provided at the front of the home.
Almond View Care Home's aim is to provide a high standard of person centred care to
78 residents aged 65 years and over requiring nursing care. Provision is made for two
of the 78 beds to be made available for respite. Almond View also provides care to
residents who may be under 65 years old but whose needs require nursing care and
those who may have some degree of dementia." An example of their objectives is:
"To be committed to continuous improvement of the service by:
* Involving residents, taking forward their suggestions and views
* Developing the team, taking forward their suggestions and views."
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Based on the findings of this inspection this service has been awarded the following
grades:
Quality of Care and Support - Grade 4 - Good
Quality of Environment - Grade 4 - Good
Quality of Staffing - N/A
Quality of Management and Leadership - Grade 3 - Adequate
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change following other regulatory activity. You can
find the most up-to-date grades for this service by visiting our website
www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our
offices.
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2 How we inspected this service
The level of inspection we carried out
In this service we carried out a high intensity inspection. We carry out these
inspections where we have assessed the service may need a more intense inspection.
What we did during the inspection
The evidence for this report was gathered by Drew Conlon and Moira Agolini,
Inspectors. They visited the home over two days on Wednesday 9 and Thursday 10
January. Feedback about the inspection was provided on Friday 11 January.
During the visit, the inspectors spoke to the service manager, her depute, three
nurses, an activities organiser and six care assistants. They also spoke with nine
service users and four family members. They also observed the serving of lunch in
both units. In addition they also took into account a wide range of policies and
procedures and other relevant documentation including:
Care plans
Participation records
Staff training records
Falls records
Audit records
Maintenece records
Accident and incident records
Cleaning schedules.
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Grading the service against quality themes and statements
We inspect and grade elements of care that we call 'quality themes'. For example,
one of the quality themes we might look at is 'Quality of care and support'. Under
each quality theme are 'quality statements' which describe what a service should be
doing well for that theme. We grade how the service performs against the quality
themes and statements.
Details of what we found are in Section 3: The inspection
Inspection Focus Areas (IFAs)
In any year we may decide on specific aspects of care to focus on during our
inspections. These are extra checks we make on top of all the normal ones we make
during inspection. We do this to gather information about the quality of these aspects
of care on a national basis. Where we have examined an inspection focus area we will
clearly identify it under the relevant quality statement.
Fire safety issues
We do not regulate fire safety. Local fire and rescue services are responsible for
checking services. However, where significant fire safety issues become apparent, we
will alert the relevant fire and rescue services so they may consider what action to
take. You can find out more about care services' responsibilities for fire safety at
www.firelawscotland.org
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What the service has done to meet any recommendations we made
at our last inspection
The Recommendation about mealtimes in the previous report is continued in this
report under Statement 1.3
The annual return
Every year all care services must complete an 'annual return' form to make sure the
information we hold is up to date. We also use annual returns to decide how we will
inspect the service.
Annual Return Received: Yes - Electronic
Comments on Self Assessment
Every year all care services must complete a 'self assessment' form telling us how
their service is performing. We check to make sure this assessment is accurate.
All sections of the self assessment were completed.
Taking the views of people using the care service into account
The views of people using the service were favourable. 'There is usually something to
do here'. 'We had great food at the Christmas dinner'. 'This is a lovely place'.
Taking carers' views into account
The views of carers were favourable. 'Staff really helped Mum to settle in'. 'I have
nothing but good to say and the staff have almost become friends'. 'The staff are
caring, kind and responsive'.
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3 The inspection
We looked at how the service performs against the following quality themes and
statements. Here are the details of what we found.
Quality Theme 1: Quality of Care and Support
Grade awarded for this theme: 4 - Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the care and support provided by the service.
Service strengths
The provider who inherited management of this home has issued a participation
strategy.
Information was displayed in the reception area in the 'You Said We Did' format.
The minute of a relatives and residents meeting held on 12 November 2012 was seen.
There was a positive attendance with eleven residents and sixteen relatives present.
There was a full written record of the meeting including items on new and departing
staff members, consultation on the home's cafe provision and discussion about
residents activities.
New care planning documentation is being introduced and will provide more
opportunism to reflect life histories and other aspects of person centred planning.
Overall we found that both relatives and service users felt listened to and staff
responded well to their requests.
Areas for improvement
Care plans could be better individualized and documentation within them better
signed and dated.
There were instances where a record of the six monthly review of care plans were not
available in the file. See recommendation below.
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Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 1
Recommendations
1. The provider should ensure that the six monthly review of care plans takes place in
every case.
National Care Standards: Care Homes for Older People: Care Standard Number 11 -
Expressing your views.
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