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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett
·1997
·1.425 MB

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Form characteristics of regional security organizations : the missing link in the explanation of the democratic peace

Dembinski, Matthias; Freistein, Katja; Weiffen, Brigitte
·60 Pages
·2006
·0.395 MB